MANAGING HUMAN RESOURCES IN HEALTH AND SOCIAL CARE

Explore the recruitment process, team dynamics, leadership theories, and management approaches in the context of health and social care at Bernash Care Home in Bristol, UK.

MANAGING HUMAN RESOURCES IN
HEALTH AND SOCIAL CARE

Table of Contents
INTRODUCTION................................................................................................................................2
TASK 1..............................................................................................................................................3
AC 1.1 EXPLAIN THE FACTORS THAT NEED TO BE CONSIDERED – OPERATIONALLY AND
STRATEGICALLY – WHEN PLANNING THE RECRUITMENT OF AN INDIVIDUAL TO FILL THE POST
IN A HEALTH AND SOCIAL CARE SETTING....................................................................................3
AC 1.2 AS THE HR OFFICER, EXPLAIN VARIOUS KEY LEGISLATIONS AND POLICIES YOU HAVE
EMPLOYED TO ENSURE THE SELECTION OF THE ‘RIGHT’ INDIVIDUAL FOR THE JOB..................4
AC 1.3 EVALUATE DIFFERENT APPROACHES THAT MAY BE USED TO ENSURE THE SELECTION
OF THE BEST INDIVIDUALS IN HEALTH AND SOCIAL CARE SECTOR............................................6
TASK 2..............................................................................................................................................7
AC 2.1 EXPLAIN THEORIES OF HOW INDIVIDUALS INTERACT IN GROUPS, PARTICULARLY
FOCUSING ON TEAMS THAT WORK IN HEALTH AND SOCIAL CARE............................................7
AC 2.2 EVALUATE DIFFERENT APPROACHES THAT MIGHT BE USED TO DEVELOP EFFECTIVE
TEAM WORKING IN HEALTH AND SOCIAL CARE..........................................................................9
AC 4.1 EXPLAIN HOW THEORIES OF LEADERSHIP CAN APPLY TO HEALTH AND SOCIAL CARE
WORKPLACE...............................................................................................................................10
AC 4.2 ANALYZE HOW HEALTH CARE WORKING TEAMS CAN BE MANAGED...........................11
AC 4.3 EVALUATE HOW OWN DEVELOPMENT HAS BEEN INFLUENCED BY MANAGEMENT
APPROACHES ENCOUNTERED IN OWN EXPERIENCE................................................................12
CONCLUSION.................................................................................................................................13
REFERENCES...................................................................................................................................14
1

INTRODUCTION
There are several different sectors present in the market that provides a wide range of different
products and services to the customers. Out of all these different sectors, the sector health and
social care is only one which entirely concentrates on the quality of services that it provides to
the service users. The primary motive of every health and social care organization is to provide
high quality services to the patients and other service users so as to ensure that the health of
patients does not get affected. The following assignment discusses about the different aspects
that are allied to the recruitment of people within a health and social care organization like
“Bernash Care Home”. This care home belongs to the sector of health and social care and the
status of organization is private nursing home. Bernash Care Home is situated in Bristol, UK and
it serves the patients with high quality services and health care treatments.
The department of Human Resource Management of Bernash Care Home utilizes different ways
to recruit workers for the association. The human resources that are hired in this sector must
possess high skills and knowledge regarding the sector, because in this sector the life of people
are involved and no organization can take any kind of risk regarding that. The HRM department
of Bernash Care Home needs to hire health care practitioners within the workplace, and thus
this assignment deliberates about the factors associated with the hiring and recruitment of the
human resources.
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TASK 1
AC 1.1 EXPLAIN THE FACTORS THAT NEED TO BE CONSIDERED –
OPERATIONALLY AND STRATEGICALLY – WHEN PLANNING THE
RECRUITMENT OF AN INDIVIDUAL TO FILL THE POST IN A HEALTH AND
SOCIAL CARE SETTING
In order to achieve all the aims and objectives of the organization of a health and social care
sector, it is very important for the department of Human Resource Management and the
organization’s HR manager to develop and implement effective strategies for the recruitment of
employees within the workplace. There are several different factors such as operational factors
and strategic factors that are needed to be considered while developing plans for the
recruitment of an individual in an organization (Alharbi, et al. 2017).
From the case of Bernash Care Home it can be analyzed that the organization wants to hire
health care practitioners for the post of nurses and care takers within the organization. Thus,
there is an assortment of different factors that can be considered. The basic and most
important factor that is needed to be considered for the hiring of an individual in a health care
organization is that there must not be any biasing during the recruitment process. Every
candidate must be judged fairly and the decisions must be taken in favor of the most
appropriate candidate for the post. Another factor that is to be considered while recruitment is
that only the candidates with most appropriate skillset and knowledge that are required for a
particular post within the company must be hired. Other than this, another important factor
that is needed to be considered during the recruitment procedure at Bernash Care Home is that
all the rules and regulations that are made by the government of nation must be appropriately
followed.
3

AC 1.2 AS THE HR OFFICER, EXPLAIN VARIOUS KEY LEGISLATIONS AND
POLICIES YOU HAVE EMPLOYED TO ENSURE THE SELECTION OF THE ‘RIGHT’
INDIVIDUAL FOR THE JOB
There is an assortment of different rules and regulations that are developed and implemented
by the government of United Kingdom with respect to the recruitment and selection process
that is carried out in a health care organization like Bernash Care Home. The Human Resource
Management department of the care home must be aware of all these rules and policies so as
to avoid any kind of legal misconducts within the organization. These governmental rules and
laws are as follows:
EQUALITY ACT (2010)
According to the equality act, 2010 every individual within a workplace must be treated equally,
and the senior staff of the company must not do any discrimination between the employees on
the basis of any factor such as; age, sex, race, disability, etc. (Anderson, et al. 2017).
DATA PROTECTION ACT (1998)
The department of Human Resource Management must ensure that all the information of the
employees working in an organization must be kept confidential and it should not be leaked
among the public.
EQUAL PAY ACT (1970)
According to the equal pay act of 1970, the employees of an organization like Bernash Care
Home must be paid equivalent to the amount of work that they do within the workplace.
FREEDOM OF INFORMATION ACT (2000)
According to this governmental law, the HRM department of an organization must provide all
the relevant information to the candidates at the time of their joining in the organization
(Braye, et al. 2016).
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Thus, the above mentioned are some of the governmental key legislations and policies that are
needed to be followed effectively by the department of Human Resource Management of
Bernash Care Home.
5

AC 1.3 EVALUATE DIFFERENT APPROACHES THAT MAY BE USED TO ENSURE
THE SELECTION OF THE BEST INDIVIDUALS IN HEALTH AND SOCIAL CARE
SECTOR
There are several candidates who apply for a post whenever there is a job vacancy in an
organization. It becomes highly difficult for the HRM department of an organization like
Bernash Care Home to adopt different approaches that may be used to hire and recruit
employees within the association. The sector of health and social care is very sensitive and it
requires highly skilled human resources to work within. The HR manager of the Bernash Care
Home along with the other team members from the HRM department utilizes different
approaches of recruitment.
Out of all these approaches, the approach of personal interview is the mostly used one. In this
approach, the interview panel is formed and this panel asks several questions to the candidate
directly. The candidate who gives maximum number of correct answers with right approach,
then that candidate gets selected. Other than this, the HR manager of the Bernash Care Home
also takes personality tests as well as practical examinations of the candidates, so as to analyze
their level of practical skills and knowledge regarding the health and social care sector. Another
approach that may be used for the recruitment of people within a health care organization is
the tests that are used in assessment centers. The different activities that are involved in this
approach are; IQ test, behaviour evaluation, etc.
Thus, these are some of the mostly used approaches that can be used by the HRM department
of an organization like Bernash Care Home from the health and social care sector.
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TASK 2
AC 2.1 EXPLAIN THEORIES OF HOW INDIVIDUALS INTERACT IN GROUPS,
PARTICULARLY FOCUSING ON TEAMS THAT WORK IN HEALTH AND SOCIAL
CARE
The sector of health and social care requires individuals to work in teams, so as to successfully
achieve all the aims and objectives of the organization. The health care practitioners that are
hired in an organization like Bernash Care Home needs to effectively work in team in order to
provide high quality services to the service users of the care home. There are several theories
and models that are developed by the researchers to show effectiveness of team working. In
order to comprehend about the team formation within the health and social care sector, the
Tuckman’s model of team development can be taken into consideration. The five stages of
Tuckman’s models are as follows:
FORMING
In this stage the interaction of team members take place for the first time and the ground rules
of the teams are established by the team leaders (Brett, 2014).
STORMING
In this stage, the level of communication between the team members gets started, but the
effectiveness of team working is very low in this stage. The team leaders do not have all the
controls on the team members (Cameron, 2014).
NORMING
In this stage of team development, the members of the team start to work with each other
consider all the viewpoints of the team leaders effectively.
PERFORMING
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In this stage a proper environment of team working is developed and all the team members
start performing their respective job roles effectively.
ADJOURNING
In this stage the performances of the team members are analyzed and then the teams are
adjourned after the completion of tasks.
Thus, these are the five stages of Tuckman’s model which depicts the development to teams in
an organization like Bernash Care Home of the health and social care sector.
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AC 2.2 EVALUATE DIFFERENT APPROACHES THAT MIGHT BE USED TO
DEVELOP EFFECTIVE TEAM WORKING IN HEALTH AND SOCIAL CARE
As discussed in the previous section of this report, there are several different theories and
models that are proposed by various researchers from different parts of the world regarding
the successful formation of teams within an organization of the health and social care sector.
There is an assortment of different approaches that can be used by the HRM department of
Bernash Care Home to develop effective team working within the workplace. One of such
approaches is the organizing of an interaction section of the employees (Cascio, et al. 2018).
The HR manager of the organization must arrange workshops and interaction sessions to make
employees introduce themselves, so that when the team gets formed within the organization,
the team members may feel comfortable and the effectiveness of the working might get
enhanced. Another approach that can be used to improve team performances within the
organization like Bernash Care Home is that, the HR manager of the organization can arrange
different group activities in which some tasks can be assigned to the groups and their individual
performance within the group can be assessed. Other than this approaches, another approach
that can be used by the management committee of Bernash Care Home to develop effective
teams within the workplace is by following the Tuckman’s model of team development. The
five stages of team development that are described in the Tuckman’s model are as follows;
forming, storming, norming, performing, and adjourning (DeVoe, et al. 2016).
Consequently, the above mentioned are the different approaches that can be used by the
department of Human Resource Management of the Bernash Care Home to enhance the
effectiveness of team working within the workplace.
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AC 4.1 EXPLAIN HOW THEORIES OF LEADERSHIP CAN APPLY TO HEALTH AND
SOCIAL CARE WORKPLACE
The aspect of leadership is imperative for the development of an organization of every sector.
Thus, the role of leadership is very significant in the sector of health and social care too. In
order to promote better workplace within an organization as well as to successfully accomplish
all the aims and objectives of an organization like Bernash Care Home, there is an assortment of
different leadership theories that can be applied and used by the leaders of the organization.
The two major leadership theories that are applied in the sector of health and social care with
respect to the Bernash Care Home are as follows:
BEHAVIOURAL LEADERSHIP THEORY
According to the behavioural leadership theory, any individual can become a successful leader
by learning the various characteristics traits that are required to become a leader. This theory
of leader also depicts that a leader must have positive mindset as well as strong personality so
as to achieve all the assigned tasks and projects of the workplace successfully under the desired
deadlines. The role of a team leader is highly important in this type of leadership to manage the
teams effectively (Lin, et al. 2015).
SITUATIONAL LEADERSHIP THEORY
According to the situational leadership theory, the leaders of an organization like Bernash Care
Home must change their leadership behaviour according to the organization’s present situation
and demands. The sector of health and social care is very sensitive and thus it is very important
for the leaders of an organization of health and social care sector to make changes in their
leadership behaviour within the workplace (Morsiani, et al. 2017).
Thus, these are the different types of leadership theories that can be applied within the sector
of health and social care.
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AC 4.2 ANALYZE HOW HEALTH CARE WORKING TEAMS CAN BE MANAGED
It is highly important for the superior management committee of an organization like Bernash
Care Home from the health and social care sector to effectively manage the working teams
within the association, so as to ensure that the work and services of the teams at health and
social care sector have positive impacts on the health of organization’s service users. The role of
leaders and managers of the organization is very vital as well as important for the management
of working teams effectively (Reeves, et al. 2011).
The leaders of the organization must develop self-awareness by demonstrating their personal
traits and qualities so as to effectively interact with the team members of the organization. For
the effective development and management of teams within the Bernash Care Home, the
department of Human Resource Management follows the Tuckman’s model of team
development. This model would allow the organization to form an effective team which would
aid the organization to achieve all its organizational goals and objectives (Reilly, et al. 2015).
The role of effective communication is very important for managing the working teams within
the organization. There are several different modes of communication that are used by the
team leaders to effectively communicate with the team members. These different modes of
communication include; verbal communication, non-verbal communication, directs
communication, etc.
Thus, in these ways the working teams can be effectively managed within the organization like
Bernash Care Home of the health and social care sector.
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AC 4.3 EVALUATE HOW OWN DEVELOPMENT HAS BEEN INFLUENCED BY
MANAGEMENT APPROACHES ENCOUNTERED IN OWN EXPERIENCE
Being a HR manager of the Bernash Care Home which serves in the sector of health and social
care, there are several different management approaches that I have learned and implemented
within my work in the association. These different management approaches have positively
influenced my development as a successful HR manager of the organization.
I got the opportunity of learning about the different leadership theories that can be followed by
the leaders of an organization to effectively manage the working teams of the organizations at
health and social care sector. From my personal experiences within the Bernash Care Home, I
can say that if the management approach becomes autocratic in nature, then it may lead to the
generation of several negative consequences among the organization’s human resources
(Truss, et al. 2013).
Further, I also came to learn about the two major concepts that are required to successfully
manage an organization in the health and social care sector. These two concepts are; team
working and leadership. This, in this way the different management approaches that I have
learned have positively influenced my own development as a HR manager of the Bernash Care
Home in the health and social care sector.
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CONCLUSION
From this assignment on the managing human resources in health and social care it can be
concluded that it is very important for the department of Human Resource Management of a
health care organization like Bernash Care Home to hire and recruit skilled employees within
the workplace, so as to ensure the care and safety of patients’ life. It is recommended to the
superior management committee of the Bernash Care Home to adopt different types of
management approaches as well as leadership theories within the workplace, in order to
effective develop team working among the human resources of the organization.
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