Managing in Complex Environment

MANAGING IN COMPLEX
ENVIRONMENT

Table of Contents
■ Introduction
■ Main Diversity Issues at Aetna
■ Solutions and Recommendations to Diversity issues
■ Conclusion

INTRODUCTION
■ Aetna is one of the leading diversified health benefit company
incorporating in United States. The company serves around 37.2 million
people in America. There are around 35000 employees out which 31 per
cent of employees comes from different background, colour and religion.
■ In this presentation, the issues will be discovered and recommendations
will be provided in order to overcome them.

Diversity
Diversity in past was an employee relation issue which revolves largely around
race and gender. In present scenario, diversity at workplace became important and
essential part of the organisation. Aetna is one of the leading and largest health care
organisation incorporating in United States of America and its health care network
consists of 4919 hospitals, 84300 healthcare professionals and more than 490000
primary care doctors and specialists.

Main Diversity Issues
At Aetna, more than 35000 employees are currently employed out of which
approximately 11000 employees are of different backgrounds, culture and colour. Out
of total workforce 26600 are female employees from which 64 per cent holds
management and supervisory positions. In order to enhance the effectiveness within
the work culture, management of Aetna formulated precise strategies and utilise
appropriate framework so that diversity within workplace can be boost up.

Gender Issue
■ Gender issue were observed within the
healthcare were female employees were
not treated appropriately. Many female
employees complains about the unfair
treatment of senior employees and
managers within the Aetna healthcare