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Assignment on Managing Knowledge and Information

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Added on  2019-12-03

Assignment on Managing Knowledge and Information

   Added on 2019-12-03

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MANAGING KNOWLEDGEAND INFORMATION
Assignment on Managing Knowledge and Information_1
Table of ContentsIntroduction......................................................................................................................................11. Key knowledge management problem faced by TPMT Tools Ltd.........................................12. Overview of the characteristics of web 2.0 technologies........................................................13. Benefits and Challenges of applying Web 2.0 Technology....................................................24. Implementation of Web 2.0 Technology for TPMT Tools Ltd...............................................5Conclusion.......................................................................................................................................6References........................................................................................................................................1
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LIST OF FIGURESFigure 1: Use of Web 2.0 technology..............................................................................................3Figure 2: Facebook for communicating with customers.................................................................4
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INTRODUCTIONKnowledge management can be defined as the systematic management of company’sinformation for creating value and addressing the tactical, strategic and operational requirements(Dingsoyr and Smite, 2014). However, the main purpose of having knowledge management isthat it includes initiatives, processes, and strategies that focuses on enhancing the storage,assessment, sharing, refinement and creation of knowledge. In the present report, researcherfocuses on evaluating the case study of TPMT Tools Ltd which UK based export venture,specialized in hand tools. However, through the help of knowledge management, investigatorwill assist directors of the company to resolve certain issues so that company can enhance itsperformance. Along with this, use of Web 2.0 technologies to support knowledge managementand address the problems that company is facing.1. Key knowledge management problem faced by TPMT Tools LtdConsidering the present given scenario, Directors of TPMT Tools Ltd often find difficultto get employees to maintain good relationship with customers and agents of countries(Allarakhia and Walsh, 2011). However, operating in such a competitive environment of exportindustry it is crucial for the managers of TPMT to make sure that they address each and everyneed of customers with efficiency.Henceforth, the rationale behind addressing above sated issue is because Directors arecommitted to delivering exactly what customers’ orders, on time, at agreed price so that they canretain customer for future orders. However, in order to retain the customers from differentcountries it is important for the employees either part time or permanent to avoid casualapproach towards targeted audience and understand their viewpoints, needs and requirements sothat they can be addressed in appropriate and reliable manner (Chandrasekaran and Linderman,2015). By the means of addressing this problem, Director of TPMT Tools Ltd can easily satisfythe expectations of clients and encourage or influence them to retain for long period so that salesperformance can attain desired numbers. 2. Overview of the characteristics of web 2.0 technologiesWeb 2.0 is the present state of online technology in comparison to the early stage of web.However, it is characterized by greater user interactivity and collaboration as well as with moreuniversal network connectivity and enhance communication channels (Newell, 2015). The maincharacteristics of this technology are as follows: 1
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