Knowledge Management in Business Operations

This assignment delves into the significance of knowledge management within the context of Transaction Processing Systems (TPS). It examines how knowledge is utilized to optimize internal processes and enhance competitiveness in a knowledge-based economy. The discussion encompasses various TPS types, including order entry systems, payroll systems, and accounting systems, highlighting their functions and importance. Furthermore, the assignment stresses the need for continuous knowledge sharing and technology transfer between businesses to foster innovation and maintain a competitive edge.

RUNNING HEAD: MANAGING MAINTENANCE KNOWLEDGE IN THE CONTEXT
OF LARGE ENGINEERING PROJECTS 1
MANAGING MAINTENANCE KNOWLEDGE IN THE CONTEXT OF LARGE
ENGINEERING PROJECTS
Student Name
Institute Name

MANAGING MAINTENANCE KNOWLEDGE IN THE CONTEXT OF LARGE
ENGINEERING PROJECTS 2
Contents
Introduction................................................................................................................................3
Part A.........................................................................................................................................3
Elements of logistics that are associated to the managing maintenance knowledge issues.
Brief description of how they contribute to maintenance knowledge....................................3
Part B..........................................................................................................................................5
Describe one other commercially available information system that can be used for the
growth of maintenance manuals.............................................................................................5
Conclusion..................................................................................................................................7
Reference....................................................................................................................................8

MANAGING MAINTENANCE KNOWLEDGE IN THE CONTEXT OF LARGE
ENGINEERING PROJECTS 3
Introduction
The report will discuss in detail about the case study called Managing maintenance
knowledge in the context of large engineering projects. The essential elements of the case
study are knowledge management and logistics which will discussed in detail below. In the
present time knowledge and information are becoming the basic or the primary factors of
production in enterprise, farms, number of public offices and other non-governmental
companies (Hall, 2003). The fast-moving globalization in the world economy consist of
agriculture, dissemination of information based technologies and modern world of
communication, deciding the considerable extent the competition of many categories of the
economy on international level.
Part A
Elements of logistics that are associated to the managing maintenance knowledge issues.
Brief description of how they contribute to maintenance knowledge.
As per the case study, logistics based responsiveness to knowledge is a challenging to replace
the elements of the logistics associated with the process of knowledge management. It also
covers logistics systems that can be tailored as per the market and need much special base of
information or knowledge to settle, function as well as optimize. The need for the knowledge
for functioning in the logistic system of a country can be developed along with various
elements since the differentiation is based on the industry, role of supply chain and the
elements are evolving continuously (Reason and Hobbs, 2017). Since the nature of the
logistic related to information is very dynamic, it can be featured as highly challenging to
manage without giving major knowledge based resources to the issue.

MANAGING MAINTENANCE KNOWLEDGE IN THE CONTEXT OF LARGE
ENGINEERING PROJECTS 4
As it can be noticed by the experts as well that knowledge based view and theories, can
completely tap a base for knowledge with potential elements that can improve the company
as well as performance of the e-business results. It also become crucial that knowledge is
properly transferred and be more responsive. The overall cost as well as the speed at which
knowledge is present for the concerned or the associated groups in a way it can be received as
well as used by the collected to work that impact the work results (Campbell and Reyes-
Picknell, 2015).
The current expedient and comprehensive level of transference of logistics based on
knowledge management via proper supply chain network must permit the companies to
completely outcompete the competition based on services of logistics. When a company can
function in rapid manner and in right way with the help of logistics based function to deal
with the opportunity in market or various threats. It is important to realize here that logistics
based operational advantages. It is also challenging to replace because of the complex and
capital based intensiveness of the logistics based knowledge based management procedure. It
specifically covers specialized logistics based knowledge that can lead to at least a small or
medium-term ability for giving logistics based services in right manner than competitors in
market (Motawa and Almarshad, 2013). In addition, logistics based knowledge stores must
help in enabling effective usage of inventory because of company’s elevated level of
understanding of the optimal inventory quantities and qualities from the concept of creative
based ability which a translate the balance sheet to enhance sales, decrease the cost and better
utilization of asset. Therefore, study also shows as well as find the evidences that work as a
link between the company’s logistic related knowledge responsiveness and complete
performance of the company of production industry. Thus, it further shows the direct impact
with positivity of relationship existing between logistics based knowledge management with
company’s level financial results and non-financial from the procedure of e-business growth

MANAGING MAINTENANCE KNOWLEDGE IN THE CONTEXT OF LARGE
ENGINEERING PROJECTS 5
and customer satisfaction (Webb, 2017). A company creates the capacity to understand and
further respond to logistics based knowledge where it is expected to decrease financial level
inefficiencies related with knowledge gaps in the supply chain associated with prediction and
inventory level purchase and placement along with internal level integration and cooperation
and communication between organizational units.
Also, decrease can be expected in misplacement and shrinkage of inventory which is
combined with necessity for recruiting transportation and storing in sub-optimal manner with
small quantities and few service based recovery inquiries (Reason, 2016). It is important to
understand that they benefit from rise in sales because of great stock level in the shelves and
the complete reputation of presence and high-quality which can manifest as the confidence of
the consumer in both present and new products.
Part B
Describe one other commercially available information system that can be used for the
growth of maintenance manuals.
Technological advancement of computer related information system in the present time have
led to vast variety of systems that the managers are now utilising to make and execute
decision. Such systems have been introduced from the basic for special motives and
differentiate in significant manner from standard electronic information based processing
systems. But many times, managers have a little say in the growth of such decision support
based systems and there are non-managers who develop them with limited opinion of how it
can be used (Campbell et al., 2016). Despite all the disadvantages, the study says that there
are number of total fifty-six systems that are successful and the difference is based on the
success as well as failure is the level to which manager can utilise the system to enhance the
effectiveness within the company. Therefore, it has been suggested that there are criterion

MANAGING MAINTENANCE KNOWLEDGE IN THE CONTEXT OF LARGE
ENGINEERING PROJECTS 6
designers as well as managers that should jointly describe in exploring the abilities of current
base of technologies. The important question here is that managers mainly expects from the
information system other than a pile of information based on deep dump on the work every
day. It is a known fact that the computer is successful at listing at receivables. However, it is
important to question all the promises and all associated speculations over the last many years
about the overall role of the computer in case of management. There are number of advances
in foundation base for information retrieval, display technologies and processing that covers
the recent study related to decision based support system along with confirmation the
common wisdom that very little management operations have been automated till date
(Heizer, 2016). Following is the detailed discussion of the commercially present information
system for the development of maintenance manuals: -
Transaction processing systems
Any application of computer that assist in process business transaction is known as
transaction processing system. There are order entry systems along with payroll system and
accounting systems that are three kinds of TPS.
System like order entry systems are simply helps in recording the order related data. For
instance, while buying an item from website say of Wal-Marts, the order is recorded by an
automated system of order entry. The kind of order entry system, the website of the
organization utilises an e-commerce system because the order was made over the internet.
There are many orders entry systems that operates with many physical level transactions
called as point of sale system (Majchrzak et al., 2014). For example, when someone was
buying a product at the store, the order can be processed at the register by using the point of
sales methods.

MANAGING MAINTENANCE KNOWLEDGE IN THE CONTEXT OF LARGE
ENGINEERING PROJECTS 7
A payroll system is other kind of TPS that is utilised by almost every manager and the payroll
system can normally organize, compute and issue various pay checks. Such systems
automatically take out the right or exact amount of taxes along with other deduction from the
pay of an employee. Accounting related system are a kind of TPS that records the finance
related functions.
There are three kinds of widely used accounting system that are accounted by payable
systems, accounts accomplished systems and normal ledger systems. Accounts based payable
system further keep the track of how much a seller can owe a buyer while account receivable
methods keep the track of how much a buyer can owe the customers (Van Horenbeek and
Pintelon, 2014).
Conclusion
The significance of the knowledge worldwide is growing steadily and becoming one of the
most crucial factors in deciding the growth of modern level economies. The discussion covers
the fundamental role which is played by knowledge as well as the capacity to utilise it to
develop new answers and develop innovation. Knowledge is significance for the development
of economic value and a belief that is initiating to dominate in the business world to
accomplish competitive advantage in the knowledge based economy (Van Horenbeek and
Pintelon, 2014). Sometimes, it is not sufficient to improve the internal level process of the
company however, it is also crucial to have continuous cooperation with all the business
partners. Focus must be put on the significance of the diffusion of the knowledge and the
basic transfer of the technology to save the innovation and thus the competitiveness of the
company.

MANAGING MAINTENANCE KNOWLEDGE IN THE CONTEXT OF LARGE
ENGINEERING PROJECTS 8
Reference
Campbell, J.D. and Reyes-Picknell, J.V., 2015. Uptime: Strategies for excellence in
maintenance management. CRC Press.
Campbell, J.D., Jardine, A.K. and McGlynn, J. eds., 2016. Asset management excellence:
optimizing equipment life-cycle decisions. CRC Press.
Hall, W.P., 2003. Managing maintenance knowledge in the context of large engineering
projects: theory and case study. Journal of Information & Knowledge Management, 2(02),
pp.117-133.
Heizer, J., 2016. Operations Management, 11/e. Pearson Education India.
Majchrzak, A., Rice, R.E., King, N., Malhotra, A. and Ba, S., 2014. Computer-mediated
inter-organizational knowledge-sharing: Insights from a virtual team innovating using a
collaborative tool.
Motawa, I. and Almarshad, A., 2013. A knowledge-based BIM system for building
maintenance. Automation in Construction, 29, pp.173-182.
Reason, J. and Hobbs, A., 2017. Managing maintenance error: a practical guide. CRC Press.
Reason, J., 2016. Managing the risks of organizational accidents. Routledge.
Van Horenbeek, A. and Pintelon, L., 2014. Development of a maintenance performance
measurement framework—using the analytic network process (ANP) for maintenance
performance indicator selection. Omega, 42(1), pp.33-46.
Webb, S.P., 2017. Knowledge management: Linchpin of change. Routledge.