Managing Organization and Leading People Report - WGU University

This report provides a comprehensive analysis of the Fall River Jewish Home, a non-profit nursing home, focusing on its organizational structure, leadership practices, and strategic management. The report begins with a detailed description of the organization, its mission to provide high-quality healthcare to the elderly, and its commitment to personalized care. It then delves into the various leadership practices employed, including authoritarian, cross-cultural, democratic, and transformational styles, and their impact on the organization's culture. A SWOT analysis is conducted to evaluate the organization's strengths, such as good communication and resource allocation, and weaknesses, including capital limitations and human resource effectiveness. The report also identifies opportunities stemming from healthcare support and potential threats. The analysis highlights the importance of effective leadership in fostering a positive organizational culture and achieving the organization's goals. The report emphasizes the need for strategic planning, resource management, and employee motivation to ensure the continued success of the Fall River Jewish Home in providing quality care to its residents.

MANAGING ORGANIZATION AND LEADING PEOPLE 1
Managing Organization and Leading People
Patrick K. Waitieh-Kabehl
WGU University

MANAGING ORGANIZATION AND LEADING PEOPLE 2
Managing Organization and Leading People
Nursing Home
A1. Description of the Organization
Fall River Jewish Home is a non-governmental and non-profit organization which is based in the
United States. The organization is guided by delivering high-quality health care to the elderly
through the provision of a safe and healing environment. It is a skilled nursing and rehabilitation
center that takes care of elderly people of all faith. Their mission is to deliver and provide
physical, emotional, and spiritual services which are based on their Jewish beliefs. The
organization delivers high-quality services through the provision of health care, food and other
related services based on the individual’s requirements. As a result, the management has
developed a good relationship with residents and families due to a high standard of fairness,
kindness, and ethics practiced on elders. This relationship has attracted a large number of elders
in the organization since it was established. Despite being a Jewish nursing home, the
organization takes care of all people regardless of their belief. The organization is based on
personalized care through the provision of both rehabilitation and health services. The main role
of the organization is to provide therapy services, respite care, rehab and pain management
among the elderly. These services help the elderly to improve their standard of living by
overcoming various chronic problems they encounter. These services are long-term or short-term
based on an individual’s problem. To enhance these services, the organization is equipped with
skilled professionals who have the knowledge in various fields which, are mostly encountered by

MANAGING ORGANIZATION AND LEADING PEOPLE 3
the elderly. The rationale of this essay is to carry out a SWOT analysis of the organization and
various leadership practices carried through exercise by its management.
A2. Leadership Practices
It is a major guideline within an organization which enhances its success. Leadership
practice helps the problem of analysis and ways on how to develop a solution through the
application of existing opportunities. A good leadership practice guides on how to control and
manage the existing resources. The organization has adapted various leadership practices. First,
an understanding process which entails the identification of major factors which will ensure its
success. As such, its leaders develop techniques which analyze various behaviors and skills
among aged to enhance service provision. This understanding helps the organization to evaluate
the existing environment and how they can improve those problems. Secondly, a strategic
development which helps shapes the operations of the organization. These strategies practice the
objectives of the organization to ensure effective allocation of resources within the affected
people. Additionally, strategic practice ensures that the organization develops and effective
coordination between seniors officials, subordinates, and workers. This has assisted the
organization to make personal learning relevant and applicable. Finally, a democratic system
where leaders can integrate others in deciding on the organization. This integration is critical in
the development of objectives. Democratic system has been the core principle which guides in
the success of the organization (Cruz, 2018). Individuals are given a chance to make their own
choice depending on the opportunity and ability.

MANAGING ORGANIZATION AND LEADING PEOPLE 4
A2
The current leadership practices that are being followed at the Fall River Jewish Home
are often varying from each other. This is because there are different leaders and all of them are
of a different kind of mindset (Board of Directors at Fall River Jewish; Howard Freedman, Pres.
2018). Authoritarian leadership or the autocratic leadership is followed where the leader takes
the decision and then circulates the same among the subordinates.The subordinates will have to
accept and abide by the decisions that are taken by the leader (Chemers, 2014). This is often
required in a rehab center as there can be many officials who are not taking care of the patients
properly or are neglecting their duties. So, in such cases, this leadership might be very useful.
However often it can have negative impacts on the minds of the employees. They may feel that
they are not important and they do not have a voice of their own. They may also not work
properly as they feel that they are being dominated.
They follow the cross-cultural leadership as well. They do not provide care and assistance
only to the patients that are Jews. They provide their help to all the residents of the Nursing
home. The Democratic leadership is also used in some parts of the management and the
leadership of the Fall River Jewish Nursing home and Rehab Center (Ehrhart, 2015). This
promotes the involvement of all the staffs’ in the decision-making process. This is because the
board of Directors that is headed by Kenneth G. Littman, feel the active participation of all the
employees.
They know that different employees can have different innovative ideas and can be
implemented in the course of operation. They believe that profit is not the only objective. They
do not really believe in working for money making. They want to devote their services towards

MANAGING ORGANIZATION AND LEADING PEOPLE 5
the social cause that is towards the welfare of their patients. They want to make some good
positive changes in the lives of their patients. So, it can be said that they flow the
transformational leadership style as well (Amanchukwu, Stanley & Ololube, 2015).
A3. Effect of Current Leadership
Organization culture is the existing beliefs, perception, values, and the interaction techniques
which assist in the development of a social environment of a firm. Culture shapes the
organization experience which guides on how members behave. As a result, it guides on the
future expectation in the organization performance. Leadership is a critical factor which affects
the organization culture. In most cases, leaders have a huge impact on how the organization
operates. In the organization, the senior leaders are responsible for the development of a strategic
vision based on the organization needs. This affects the policies, procedures, and principles
which are set for the nurses. In most cases, these leaders trickle down in service delivery within
departments. Senior leaders sometimes create decision without engaging the subordinates. This
destroys their relationship which affects organization operations. Poor communication between
leaders and employees may accelerate a poor relationship in the organization, and thus, it affects
the operation of the organization. Naturally, males are more aggressive in comparison to
females. Therefore, the organization mostly employs males in large number which outweigh
female. The ratio difference slows the organization operations due to speed imbalance which
shoots ideas down.

MANAGING ORGANIZATION AND LEADING PEOPLE 6
B1. Strength
In an organization, strength is one of the main factors which facilitates its internal
operations. These factors facilitate the operation which enhances the achievement of organization
goals. Communication is a crucial factor which facilitates good working conditions. The
organization has good communication between the senior, subordinates, and other staff which
enhances its performance. Communication helps in the achievement of the basic functions of the
organization through the development of an effective managing plan. Additionally, it allows
members to share ideas on how to ensure effective operations. As such, all stakeholders are
motivated due to the interaction nature in the organization. Communication keeps the
management informed on how various duties are carried out and ways on how to improve their
performance. A good communication system within the organization allows for the development
of a flexible system which allows the management to change a decision when needed. As such,
people understand their role in the organization performance since it is a basic feature of
management. Additionally, it raises the morale of employees due to continuous feedback from
senior officials. Communication assists the management to understand various problems which
are mostly likes encountered by the elderly. This understanding helps the management to allocate
more resources and personnel to enhance service delivery.
Resources allocation and planning are a crucial factor which enhances organization
strength. Planning helps the organization to develop good decision. It assists the organization in
forecasting on resources requirement. Resources are scarce (Chemers, 2014). Therefore,
planning helps the organization to develop a good application technique which stimulates
objectives achievement. Fall River Jewish Home has a set of plans which assist the management
in the evaluating the progress. These plans are integrated with the strategic objectives of the

MANAGING ORGANIZATION AND LEADING PEOPLE 7
organization to ensure effective allocation of resources such as food and drugs. The organization
has a system which assesses the nature of health services provided by nurses due to good
resources allocation. Additionally, the application of modern technology systems in the
departments has enhanced the storage of records. This recording has facilitated the resources
allocation through determining those areas which require more support. Moreover, recording
assists in identifying those products such as food when supplies need t to be replenished. In the
past 90 years, the organization has delivered high-quality services among aged people due to a
good recording practice.
B2.Weakness
To facilitate all the organization services, the Fall River Jewish Home requires enough
capital. Capital is a crucial factor which affects all other operation in an organization. In most
cases, it inhibits the growth and development since it determines the pace at which an
organization will move. The Fall River Jewish Home is a non-profitable organization, and thus,
it depends on capital from donors to facilitate various services. Lack of sufficient capital has
been a greater challenge affecting its operation. In most cases, the organization lacks enough
capital to cater to drugs, food, and other essential services. As a result, most of its objectives are
not well met. Technology has been a major objective of the organization. However, lack of
enough capital has hindered the organization to acquire a high standard technology which will
facilitate health services through diagnosis and exercises among elderly. For instance, the elderly
require equipment which will assist them in walking and breathing. These equipment are
expensive to purchase and maintain. The organization has many departments which require high
capital to maintain various operations. Moreover, food and drugs are expensive and require high
storage standard since they easily perishable.

MANAGING ORGANIZATION AND LEADING PEOPLE 8
Human resources are an essential factor which facilitates the achievement of organization
goals. This allows an organization to employ skilled individuals who will aid in the achievement
of its goals (Cruz, 2018). Additionally, human resources have the ability to develop new
techniques for doing things. Therefore, effective human resource operation requires a good
procedure guides on how to achieve effective organization goals. One of the greatest challenges
facing the internal operation in the Fall River Jewish Home is the poor effectiveness of its human
resources. In other departments, the organization employs individuals who are not well
competence to carry out its objectives. This has affected the organizational culture which has
reduced the effectiveness of the management system. Good human resources management
motivates the individual to strive for the achievement of various goals. However, in this
organization, the management has not developed techniques which motivate its employees such
as an increase in salary or any other reward that will attract employees to work hard.
B3.Opportunities
Healthcare has been a great area which most international organizations are supporting
(Kouzes, 2014). Health is a crucial factor in the economic development of any country. As such,
the Fall River Jewish Home has based its objectives on ensuring health services for the elderly.
Due to the good working ability of the organization, a large number of donors have been
motivated to support various projects which have been established to enhance its objectives. For
instance, the establishment of technology in various departments will be able to serve a large
number of people within a short amount of time. Various international organizations have
facilitated medical and food services through the provision of capital to buy drugs. Additionally,
these organizations are working closely together with the Fall River Jewish Home in the
establishment of vocation services. These vocation services are meant to offer counsel among the

MANAGING ORGANIZATION AND LEADING PEOPLE 9
elderly. This integration has tried to eliminate the financial problem which is affecting the
organization due to a large number of voluntary services. Fall River Jewish Home has played a
vital role in the provision of health services in the United States especially among disabled aged
who are not able to perform various services due to personal problems. These services have
attracted non-governmental organization to provide various facilities such as wheelchairs which
boost their movement.
Society influence work performance through acceptance and denial. As such, one can
either be accepted or denied depending on services that affect the people. The society around the
Fall River Jewish Home has supported it due to how it delivers its services. This support has
been accelerated by the benefit they get from the organization. For instance, a large number of
elderly families has benefited from the health services, rehab, and vocation program which the
organization is carrying out. Additionally, their policies are aiming at the provision of care
services through the provision of a healthy environment. These policies have attracted a large
number of supporters especially the residents. This support has facilitated the development of
various programs such as charity works which are integrated together with therapy to enhance its
services. As such, a large number of families are guaranteed that their relatives are safer under
that environment. Additionally, the communities have enhanced campaign on the services
delivered in the center. This has attracted a large number of elderly who are able to attend Fall
River Jewish Home programs. The integration between the organization and media has increased
the campaign rate. This campaign has provided a chance to express their support which tries to
strengthen the relationship between the nursing home and its environment.
B4.Threat

MANAGING ORGANIZATION AND LEADING PEOPLE 10
In the past two decades, the nursing home has been faced with high competition from
other centers which are offering the same services. A large number of competitors are equipped
with a variety of technologies which ensure that they provide a good working facility.
Additionally, the number of diseases which are attacking the old has increased, and thus they
require a good working environment to cater for all those problems. Lack of enough capital
affects the kind of services delivered, and thus, most people are forced to look for an alternative
nursing home. Most of its objectives are based on long-term services, and thus, Fall River
Jewish Home is not flexible as compared to other nursing homes which are working under short-
term objectives.
The main organization role is to rehabilitate, support, all aged of all faith. Lack of the
target group among some society has affected the operation of the organization. These groups do
not take part in the affair of the organization. Lack of participation affects the operation and
understanding of various problems which are associated with families. As a result, the
organization objective has become a vital challenge to achieve due to lack of the target group.
Additionally, people have developed a bad attitude toward the organization since it mostly based
its operation on the Jewish faith. People have developed a belief that the organization is a Jewish
center and it thus does not fully cater to other people of other religions.
C1.Leadership strength
In management, understanding the objective process is crucial for the achievement of
organization goals. Success is a process which requires a good integration of available resources.
In Fall River Jewish Home, leaders have adopted the participatory theory in which all people are
encouraged to take part in the running of organization operation. As such, each department’s

MANAGING ORGANIZATION AND LEADING PEOPLE 11
leaders represent other on higher levels. This technique has allowed the organization to develop
an effective allocation of resources in different departments. Additionally, good records keeping
among leaders have helped in the achievement of good decisions since they are able to
understand which areas require more concentration than other. Some leaders have established a
system whereby they are able to set some goals in order to challenge the employees. As a result,
most employees strive hard to enhance the total performance of the organization. They
understand that goals must be aggressive but realistic. These natures of goals development
strengthen the total performance of the organization. Fall River Jewish Home managerial system
has developed a system whereby leaders are able to understand and forecast the level at which
they will push their objective within a certain period. Due to the low financial support, leaders
develop a system which reduces unnecessary expenditure to cater to a wide range of services.
Fall River Jewish Home is an organization which is made by a team of individuals who
are striving toward achieving a healthy environment. As such, leaders have developed a system
which integrates all stakeholders in striving toward the achievement of its objective. As such,
they have established a strategic plan which promotes team building. This spirit of cooperation
allows members to understand all strategic plans which enhance its performance clearly. This
tactic has reduced the role of the leaders since each employee understands their role and
responsibility in the achievement of company goals. Additionally, strategic plans have helped
leaders to deploy expert especially in the field of education to cater for those with disabilities. A
participative theory has enhanced the application of teamwork. All stakeholders are given the
authority to control and share their ideas. In several cases, employees have developed new ideas
on how to improve the working condition of health departments. The organization leaders have
appreciated this knowledge by implementing as stated.

MANAGING ORGANIZATION AND LEADING PEOPLE 12
One of their major strength is following the cross-cultural leadership theory. This is
because many patients might suffer from this doubt that will they get the care if they are not
Jewish in nature. So the cross-cultural leadership will help them give equal importance to
patients of all creed, religion, caste, and status. They will be concerned about the health and well
be of their patients and not about distinguishing between them based on their religion.
The other strength is the democratic leadership that is followed by them. This is a theory
that encourages all the employees to take part in the decision making process. This is one of the
most significant traits as it helps in making the operation smooth and the overall achievement
will also work properly. All the employees will feel that they are valued within the organization.
There will be an increased trust and dedication among the employees. They will cooperate and
communicate with each other in a proper way. This is also useful in allocating the work properly
among the employees of all the different departments. This, in turn, helps in reducing the work
pressure (Compassionate Care. 2018).
The technique of inclusion used by the Fall River Jewish Home provides an open system
whereby all stakeholders have the ability to share their ideas freely. Information and knowledge
on how to improve the performance of the organization are shared among members. Leaders act
as a facilitator in which they control the movement of resources. Employees are encouraged to
share their ideas on how the organization can achieve its goals. A participative theory is easily
applied in this leadership practice since all members are given a chance to participate in the
running of the organization. After an introduction of a new idea, employees are encouraged to
participate in its assessment. However, leaders have the final authority to determine if the idea is