Performance Management Framework
Added on 2020-02-05
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Managing Organizational Health (CONSULTANCY CASE STUDY )1
Table of ContentsINTRODUCTION ...............................................................................................................................3REFLECTIVE .....................................................................................................................................3CONSULTANCY CASE STUDY .......................................................................................................4Introduction to Case Study Organization.........................................................................................4Organisational Performance Management and Performance Measurement....................................4Communicating Performance to Stakeholders................................................................................4Risk Management............................................................................................................................5Quality Management and Improvement..........................................................................................5Financial Performance ....................................................................................................................5Customer and Client Perspectives ..................................................................................................6People Perspectives (HRM) ............................................................................................................6Implementation Issues ....................................................................................................................7Recommendations for Improvement ..............................................................................................7REFERENCES...................................................................................................................................102
INTRODUCTION Organizational health is adapting the present changes because it shapes the future ofbusiness in the right direction as compare to the competitors. A health organization do not simplylearn to adjust in the current environment or face the challenges that affects its performance (Kellerand Price, 2011). Such type of company believe in to develop a capacity to learn and keep changingover the time by bring modifications. The present study is relating to managing organizationalhealth and to understand this, a case study is undertaking. Following research is dividing into twosection: first is essay that will be related to organizational performance management andmeasurement and contribution of balanced scorecards in managing organization performance.Second section is based on case study that explain the current system of organizational performancemanagement (OPM) of an organization. REFLECTIVE The present study has related to managing organizational health. The entire research hasbased on organization performance management and performance measurement. From this, I havelearned that for a company, to survive in the market, it has needed to managed performance level. Ithas aligned firm objectives to its strategies in the right manner. The pervasive characteristics oforganizational performance management has ensured effectiveness of the organization. Along withthis, I have also gained the knowledge about benefits of performance management system for anenterprise in numerous aspects. Many of the firms have considered organizational performancemeasurement as a starting point for analysing the performance. There have various internal andexternal factors that has affected the performance level company either in positive and negativeaspects. So, it has required to manage and measure them. On the other hand, I have learned thatbalanced scorecard has significantly give contribution in managing organizational performance onvarious aspects. It has delivered many kinds of benefits to the firm by which it can be easy tomanage overall performance level of business. Beside this, I have explored that General Electric hasone of the company that has used Organizational Performance Management (OPM) system at theworkplace to manage the performance level. With the help of the current methods, firm hascommunicated business performance to the stakeholders. Along with this, at the time ofimplementation of strategies and select target market, it has considered risk management to ensurethe organizational performance. Further, for managing quality of products and its improvement,OPM system of GE has played an significant role. Financial performance has helped in measuringmarket patten and forecast sales, profits and other things in the future. At the time ofimplementation of OPM system, company has various issues. With the help of various suggested3
methods, organization can minimize the impacts of issues on organization performance and manageit in right manner.CONSULTANCY CASE STUDY Introduction to Case Study OrganizationGeneral Electric (GE) is an American multinational conglomerate organization and situatedin New York. It run its business in various segments such as appliances, waster and power, oil andgas, energy management, aviation, healthcare, financial services, health care transportation, medicalservices etc (Nudurupati, Bititci and Chan, 2011). At present, 305000 employees are working in theorganization across the world. According to the Fortune 500 survey, GE has got 8 ranking regardingeffective organizational performance management. Recently, it has found that GE has implementedOrganizational Performance Management (OPM) system. But still, company is facing some issuesregarding managing performance across the world. It has unable to align its strategies with theorganization objectives and not clarify mission and vision in front of the employees (Arzu Akyuzand Erman Erkan, 2010). So, it has required some improvements in OPM system so thatorganization performance can be effectively manage. Organisational Performance Management and Performance MeasurementAt the time of evaluation of organizational performance management and performancemeasurement of GE, there aspects taking into the consideration. High Level Aspirations Expressedas Outputsand Outcomes, Strategic Business Plan and Performance Measurement Tools and Techniques havethe elements that has considered at the time of performance measurement and management (Micheliand Manzoni, 2010). From the assessment, it has explored that company has maintained a balancedbetween expected outcomes and actual results. Along with this, GE has used various kinds ofmethods and techniques to maintained its same performance around the world. On the other hand,firm has developed an unique, creative and effective strategic business plan that has completelyalign with business objectives and goals. On the basis of this, new aim and mission has establishedto manage the performance level (Taticchi, Tonelli and Cagnazzo, 2010). Along with this, GE hasalso used performance measurement tools and techniques such as balance score card, 360 degreefeedback etc. Communicating Performance to StakeholdersThere are many stakeholders who connect with GE for different purpose and benefits. Theseare government, employees, top management, customers, suppliers etc (Gimbert, Bisbe and4
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