The Assignment on Managing Organizations Analysis

Running head: MANAGING ORGANIZATIONS ANALYSIS
MANAGING ORGANIZATIONS ANALYSIS
Name of the Student
Name of the University
Author Note

1MANAGING ORGANIZATIONS ANALYSIS
Table of Contents
Introduction........................................................................................................................2
Section 1: Question 2 - Competitive Advantage, Porter’s Generic Strategies..................2
Brief critique of Porter’s Generic Strategies argument..................................................2
Developing a table that records the features of the competitive positioning strategies
of the chosen organization.............................................................................................3
Areas in which the chosen organization can fit on the Porter Generic Strategy Model 3
Description of the ways by which the chosen organisation sustains their competitive
advantage.......................................................................................................................4
Section 2: Question 4 - Strategic Choice and Development.............................................5
Critical review of strategic drift.......................................................................................5
Issues for the organization’s managers when preventing strategic drift........................5
Suggestion of ways by which the organization can avoid strategic drift........................6
Section 3: Question 6 - Quality Gurus...............................................................................6
Quality gurus:.................................................................................................................6
After conducting a review of literature providing a brief summary concerning the
collective work of the quality gurus................................................................................6
Selecting one of the gurus, and providing a more detailed review of their work, paying
particular attention to the relevance of their work on the quality of products and
services today and the performance of the organizations that provide these products
and services...................................................................................................................7
Discuss of the ways by which the key contributions of the quality guru can be
integrated within the design of your chosen organization..............................................8
Section 4: Performance Management Systems and the Balanced Score Card...............9
After conducting a review of the academic literature concerning Performance
Management and the Balanced Score Card: the following questions can be answered
and issues can be discussed.........................................................................................9
Definition of performance management.........................................................................9
Definition of the Balanced Scorecard..........................................................................10
Ways by which Balance Scorecard is different from traditional performance
management systems..................................................................................................10
Suggest the ways by which the organization can apply the Balanced Score Card
Framework to improve organizational performance....................................................11
.........................................................................................................................................12
Conclusions and Recommendations:..............................................................................13
References.......................................................................................................................14

2MANAGING ORGANIZATIONS ANALYSIS
Introduction
Apple Inc. is a global technology based organization of American origin that has
its headquarters in Cupertino, California. The company mainly operates in the
designing, developing and selling the computer software, consumer electronics and the
online services that are mainly offered to the consumers. Apple has also been able to
gain a position in the industry among the Big Four technology based organizations that
also include Amazon, Google and Microsoft. The hardware based products of Apple
mainly include iPhone smartphone, Apple Watch Smartwatch, Apple TV digital media
based played, iPod portable media based player (Apple.com. 2020). The software
products of the organization on the other hand include macOS, iPadOS, tvOS, iTunes
and watchOS. Apple was established by Steve Jobs, Ronald Wayne and Steve
Wozniak in the year 1976. The growth of Apple was mainly based on the innovative
products and services that have been offered to the consumers in various parts of the
world. The market for the personal computers had expanded and thereby evolved within
the year 1990 and Apple had lost its share in the market towards its major competitor
Microsoft. Currently Apple has been able to gain a major reputation in the market with
the support that has been provided by the revenues and the size of the organization as
well (Apple.com. 2020).
The report will be mainly based on the detailed study of the internal environment
aspects of the organization with respect to the Porter’s Generic strategies model. The
strategic choice made by Apple and development of the operations of the organization
will also be discussed in the report in detail. The impact that the research of quality
gurus have on the organizational operations and the integration of contributions of
quality gurus towards the design of the firm will also be analysed in the report. The
impact of balanced scorecard on the operations of the organization and the employees
of the organization will be discussed in the report as well.

3MANAGING ORGANIZATIONS ANALYSIS
Section 1: Question 2 - Competitive Advantage, Porter’s Generic Strategies
Brief critique of Porter’s Generic Strategies argument
Porter’s generic strategies are able to describe the ways by which an
organization is able to pursue the competitive advantage across the chosen scope of
the market. The companies can aim at implementing three different types of generic
strategies that include low cost strategy, differentiated strategy or the focus strategy.
The organization can thereby aim at pursuing one of more than one types of the
competitive advantage that can be gained in the industry that can either be based on
the low costs or by proper differentiation of the products or services that are offered to
the consumers. The companies can also choose a single strategy or a combination of
two generic strategies in order to gain an advantage in the respective industry (Nickols,
2016).
Developing a table that records the features of the competitive positioning
strategies of the chosen organization
The business strategy implemented by Apple is mainly based on the ways by which
the OS of the organization can be designed and developed.
Apple aims at providing highly differentiated products to the huge number of
consumers in the highly diverse market that includes personal computers, mobile,
tablets and portable media based player.
Apple aims at providing its products to the consumers in different market segments
that mainly include PC market, tablet market, MP3 players based market and the
different wireless communications based market as well.
The marketing activities of Apple and the design of hardware of the organization are
also an important aspect of the competitive strategies that have been implemented by
the organization (Vishnevskiy, Karasev & Meissner, 2016).

4MANAGING ORGANIZATIONS ANALYSIS
Areas in which the chosen organization can fit on the Porter Generic
Strategy Model
The generic strategy that has been applied by Apple for the purpose of
maintaining its operations in the industry is termed as broad differentiation. Generic
strategy of the organization is mainly focused on the various features that are able to
differentiate Apple from the other organizations of the competitors who are a part of the
industry. Apple has been able to stand out in the market with the support that is
provided by the implementation of broad differentiation strategy. The competitive
advantages that have been gained by Apple are mainly based on the design of the
products that are offered to the consumers in different parts of the world (Ansoff, Kipley,
Lewis, Helm-Stevens & Ansoff, 2018). The design of the products is mainly able to
include the cutting edge aesthetics and the seamless levels of connectivity as well. The
implementation of generic strategy has been able to enhance the difference levels of
Apple in comparison to the competitors who are a part of the technology industry
(Demir, Wennberg & McKelvie, 2017).
Apple has been successful in gaining a leadership position in the technology
industry with the support that is provided by the high value based technology business
and competitive advantage as well. Apple has also been successful in penetrating the
market and developing a loyal consumer base with the help of proper application of
Porter’s generic strategy (Ansoff, Kipley, Lewis, Helm-Stevens & Ansoff, 2019). The
business growth and expansion levels of Apple have a key influence on the
development of the proper operations of the organization in the technology industry.
The broad differentiation strategy of Apple has been able to add the competitive benefit
that is gained by the firm in technology industry. The design and product functions will
also be able to support the future processes of Apple in the industry (David & David,
2016).
Description of the ways by which the chosen organisation sustains their
competitive advantage
Apple has been aimed at maintaining its competitive advantage in the industry
with the support that is offered by the unique products of the organization. The strategic

5MANAGING ORGANIZATIONS ANALYSIS
objectives of Apple have been implemented with the proper support that is provided by
the broad differentiation based generic strategy of the organization. The implementation
of research and development based activities by Apple has played a key part in proper
enhancement of the differentiation strategy and positioning of the firm. Apple has
thereby aimed at the development of innovative and high value based products in order
to maintain the competitive advantage in the highly competitive technology industry
(Cokins, 2017). Continuous innovation has been able to play a key part in proper
fulfillment of the strategic objectives that have been developed by a major organization
like Apple. Apple however does not aim at focusing on a specific segment of the market.
The organization on the other hand aims at enhancing the customer base of the firm
with the support provided by the information technology industry and consumer
electronics segment as well (Durand, Grant & Madsen, 2017).
Section 2: Question 4 - Strategic Choice and Development
Critical review of strategic drift
Strategic drift of an organization can be mainly defined as the gradual
deterioration of the competitive actions that can result in failure of the organization
based on acknowledging and responding to the changes that can take place in business
environment. The strategic drift based term can thereby be used for the purpose of
describing the sense of the cognitive sloth that is a part of the ability to meet various
original objectives that have to be fulfilled by the organization in an effective manner
(Hanson, Hitt, Ireland & Hoskisson, 2016). The major symptoms that are related to
proper implementation of strategic drift are considered to be the homogeneous mind set
at the managerial and the board levels. The major causes that are related to the
strategic drifts that can take place in the organizations are mainly related to the
cognitive mapping and the organizational culture as well. The strategists in this case are
able to develop the cognitive symptoms that can be limited by the levels of intuitive
thinking (Andersen & Torp, 2019).
Issues for the organization’s managers when preventing strategic drift
Strategic drift can take place in the organizations if the managers are not diligent
enough and it is considered to be important for them to understand causes of the

6MANAGING ORGANIZATIONS ANALYSIS
phenomenon that can take place as a part of the process. The process of strategic drift
can take place with the proper implementation of four stages. The four major stages and
phases that are a part of the strategic drift process implemented by the organizations
include incremental changes, strategic drift, flux and transformation change (Wolf &
Floyd, 2017). The complacency of the management and lack of flexibility based on
change perspectives of the organization can lead to the implementation of strategic
drifts in the firms. The proper development of an agreeable culture of the organization is
also able to enhance the levels of success gained in the industry. The lack of proper
understanding of demands and needs of the consumers can have an impact on the
levels of strategic drifts that can take place in the firms. The managers of the
organizations can thereby play a major role in the ways by which strategic drift can be
reduced in an effective manner (Staessens, Kerstens, Bruneel & Cherchye, 2019).
Suggestion of ways by which the organization can avoid strategic drift
The managers of Apple will be able to play a main part in reducing the strategic
drift that is a part of the operations of the organization. The development of a fearless
culture within the organization is also considered to be a key aspect that will be able to
reduce the chances of strategic drift in Apple. The vision statement of Apple can
strongly lead to the reduction of the levels of strategic drift within the organization
(Dalcher, 2018). Managers will also be able to play a key part in the methods by which
flexibility levels in the operations of Apple can be increased. The enhancement of the
levels of diversity and flexibility can have a huge impact on the ways by which strategic
drift levels can be reduced. Strategic drift in the organization can have a major influence
on the services and products that are developed and offered by Apple to the consumers
in the industry (Kiran, 2016).

7MANAGING ORGANIZATIONS ANALYSIS
Section 3: Question 6 - Quality Gurus
Quality gurus:
After conducting a review of literature providing a brief summary
concerning the collective work of the quality gurus
Total quality management is mainly considered to be a set of the ideas and
opinions that can help the organizations in proper improvement of the quality of the
services and products that are provided to the consumers. The organization had also
tried to fulfil needs of the customers and also survive in the market for a longer period of
time with the support that is provided by proper implementation of quality management
activities. The analysis of quality has been able to play a main part in implementation of
the guidelines that are related to total quality management in the organizations
(Androniceanu, 2017). A “Guru” is mainly considered to be a respected teacher, a good
person or a spiritual leader who has been able to establish himself in the proper
analysis of quality and improving the organizational operations as well. Many different
gurus or scholars have been able to play a key part in analyzing the process of total
quality management in the organizations. The named of some of the major gurus or
scholars who have been able to provide their contribution towards the analysis of total
quality management process include Deming, Juran, Crosby, Feigenbaum and
Ishikawa. The scholars have been able to provide major levels of contribution to the
ways by which total quality management process can be enhanced in the organizations
(Honarpour, Jusoh & Md Nor, 2018).
Selecting one of the gurus, and providing a more detailed review of their
work, paying particular attention to the relevance of their work on the
quality of products and services today and the performance of the
organizations that provide these products and services
The process of total quality control is linked to the concept of total quality
management and this is also considered to be virtually equivalent with the name of
Feigenbaum who was considered to be an important part of the foundation of
management. Dr. Armand V. Feigenbaum was an American quality guru who had been
able to provide the valuable ideas that have been revealed by the experiences that are

8MANAGING ORGANIZATIONS ANALYSIS
mainly related to working at the organization named General Electric. The quality guru
had been able to provide major levels of contribution with respect to the contributions
that have been made with respect to his work process in various world class
organizations including Toshiba and Hitachi (Pambreni, Khatibi, Azam & Tham, 2019).
The quality procedures in the organization had been analyzed by the guru in a detailed
manner that led to the development of a total approach that is related to quality.
Feigenbaum is also considered to be the first guru who had been able to develop the
concept of “Total quality control” or TQC. Feigenbaum in this case had provided major
levels of emphasis to the roles that are played by various members of the organization
(Andrade, Mendes & Lourenço, 2017).
The principles of Feigenbaum had also been able to describe the process of
manufacturing the products with the help of proper enhancement of the quality of
various products that are offered to the consumers. The principles or ideas that are
implemented as a part of total quality management can lead to the enhancement of
understanding of the responsibilities of the organizations that are related to effective
levels of quality (Abbas, 2020). The fundamental ideas that are considered to be the
most important aspect of the systematic approach implemented by Feigenbaum are as
follows,
o “Quality is a company-wide process.
o Quality is what the customer says it is.
o Quality and cost are a sum, not a difference.
o Quality requires both individual and team zealotry.
o Quality is a way of managing.
o Quality and innovation are mutually dependent.
o Quality is an ethic.
o Quality requires continuous improvement.

9MANAGING ORGANIZATIONS ANALYSIS
o Quality is the most cost-effective, least capital-intensive route to
productivity.
o Quality is implemented with a total system connected with
customers and suppliers.”
Total quality has been related to different broad issues that mainly include the
proper process planning, organizing and direction as well. The “Total Quality” is mainly
defined as the effective system for the purpose of integrating quality development,
efforts related to quality management and quality improvement that can enable the
process of production and services at the economic levels (Pambreni, Khatibi, Azam &
Tham, 2019).
Discuss of the ways by which the key contributions of the quality guru can
be integrated within the design of your chosen organization
The contributions that have been provided by the quality guru can be integrated
effectively within the design that is developed by Apple. The operations of Apple have
been based on the methods by which the organization has aimed at maintaining the
quality of products that are offered to the consumers. The implementation of broad
differentiation strategy by Apple has been able to play a key part in appropriate
enhancement of the quality of products that are offered to the consumers in different
parts of the world (Honarpour, Jusoh & Md Nor, 2018). The company has aimed at
maintaining its leadership position in the technology industry with the proper
development of the high quality products that are offered to the consumers. The proper
setting of quality standards of the organization has been able to influence the operations
of Apple in the industry with the help of high quality products. The company has always
aimed at enhancing the quality of products in order to enhance the customer
satisfaction levels (Androniceanu, 2017).
Continuous improvement is also an important part of the quality management
process that has been implemented by Apple in order to maintain a competitive position
in the industry. The efforts related to quality improvement that have been implemented
by the organization have a major impact on the products that are provided to the

10MANAGING ORGANIZATIONS ANALYSIS
consumers. The improvement of premium quality of the products is considered to be an
important aspect that is related to the enhancement of satisfaction of the customers
(Honarpour, Jusoh & Md Nor, 2018). The quality standards that have been set by the
organization are also maintained with respect to the proper improvement of product
portfolio of Apple. The principles that have been developed and suggested by
Feigenbaum are thereby able to enhance the quality of products and the benefits that
are offered to the consumers as well. Proper improvement of business quality is also
able to play a major role in development of the processes of Apple in the highly
competitive technology industry (Wolf & Floyd, 2017).
Section 4: Performance Management Systems and the Balanced
Score Card
After conducting a review of the academic literature concerning
Performance Management and the Balanced Score Card: the following
questions can be answered and issues can be discussed
Definition of performance management
Performance management can be defined as the ongoing process related to
communication that is developed between the supervisors and the employees that can
take place in the organizations throughout the entire year. The communication process
that is a part of the performance management process include clarification of the
expectations, setting the objectives, identification of the objectives, identifying the goals,
offering feedback and reviewing the results. Performance management is mainly based
on the activities that are able to ensure that the goals can be met in a consistently in an
efficient and effective way. The process of performance management can thereby focus
mainly on the performance levels of the organization, the department, processes that
are related to development of services and products (Nørreklit, Kure & Trenca, 2018).
Definition of the Balanced Scorecard
Balanced scorecard is considered to be a process of strategic planning and the
system of management that takes the non-financial aspects of the corporate
performance into consideration for the purpose of enhancing the business processes

11MANAGING ORGANIZATIONS ANALYSIS
and customer satisfaction levels as well. The balanced scorecard based approach had
been first introduced by Dr. Robert Kaplan and Dr. David Norton in a Harvard Business
Review article in the year 1992. The approach was mainly designed for the purpose of
developing an alternate to the implementation of traditional ways that are related to the
proper measurement of the corporate performance of the organizations (Akkermans &
Van Oorschot, 2018).
Ways by which Balance Scorecard is different from traditional performance
management systems
Performance measures are mainly considered to be the strategies that can be
used for the purpose of assessing the financial as well as non-financial aspects of a
business organization. The balanced scorecard is considered to be a process that is
able to integrate the financial and the non-financial measures in an effective manner.
The balanced scorecard approach is mainly based on the ways by which performance
measures can be integrated with the strategic objectives. On the other hand, in case of
the traditional performance management processes the organization aim at focusing on
the fulfillment of various financial objectives of the firms (Gama, 2017).
Suggest the ways by which the organization can apply the Balanced Score
Card Framework to improve organizational performance
The performance of the employees of Apple can be improved in an effective way
with the support that is provided by the proper implementation of balanced scorecard
approach. The financial aspects that are related to the processes of Apple in the
technology industry along with the various non-financial aspects can also be taken into
consideration for the purpose of analyzing the operations of employees. Balanced
scorecard approach is considered to be helpful for the organization so that they can
learn about the needs and demands of the consumers who are a part of various
processes (Cooper, Ezzamel & Qu, 2017). The diverse and talented employees of
Apple are able to provide major levels of contribution to the proper improvement of its
processes and the products that are offered to the consumers as well. Apple has aimed
the equipping the employees with the various innovative solutions that include the

12MANAGING ORGANIZATIONS ANALYSIS
distribution systems and the user-friendly interfaces as well that can play a key part in
the development of the competencies of employees (Nørreklit, Kure & Trenca, 2018).
The leaders of Apple have thereby aimed at analyzing the impact of the
implementation of these solutions on the proper analysis of performance levels of the
employees. Apple has thereby believed that the levels of commitment and the alignment
among the employees can be considered to be highly vital for the processes and
improvement of profitability levels as well (Gama, 2017). Market share is considered to
be a major aspect that has an influence on the processes of an organization like Apple
in the technology based industry. The value that is provided to the shareholders of
Apple is also related to the product design, sales vision and the process of global
manufacturing of the organization as well. The long term performance levels of the
employees and the organization as a whole can be analyzed in a detailed way with the
help of proper application of the balanced scorecard approach by Apple (Akkermans &
Van Oorschot, 2018).
FINANCIAL
PERSPECT
IVE
BUYER’S
PERSPECTIV
E
INTERNAL
PROCESSES
PERSPECTIVE
LEARNING AND
GROWTH
PERSPECTIVE
VISION AND
STRATEGY

13MANAGING ORGANIZATIONS ANALYSIS
Figure 1 – Balanced scorecard
Source – Created by author

14MANAGING ORGANIZATIONS ANALYSIS
Conclusions and Recommendations:
The report can be concluded by stating that a major organization like Apple has
been able to maintain its position in the highly competitive technology industry with the
proper implementation of broad differentiation strategy. The organization has also
gained a major competitive advantage in the industry with support that is mainly
provided by the high quality and premium products of the organization. The strategic
drift of Apple and its operations in the industry have been managed effectively by the
managers of the organization. The analysis and contribution provided by the quality
gurus have been able to play a major role in analyzing the business operations of
Apple. The implementation of balanced scorecard by Apple for the purpose of analyzing
the contribution that is provided by employees is also considered to be quite important
for the purpose of analyzing their performance levels.
The major recommendations that can be provided to Apple for the purpose of
maintaining its position in the industry are as follows,
 Apple can aim at maintaining an effective position in the technology
industry with the proper implementation of broad differentiation strategy.
The product quality of Apple can be maintained with the support that is
provided by the continuous improvement related activities that are a part
of the organizational operations.
 Apple can continue with the usage of balanced scorecard approach for the
purpose of analysing the performance levels of employees and also
understanding their demands and needs in the process.
 The researches related to total quality management that have been made
by the quality gurus can play a major role in the ways by which Apple can
maintain the quality of operations and the products that are offered to the
customers as well.

15MANAGING ORGANIZATIONS ANALYSIS
References
Abbas, J. (2020). Impact of total quality management on corporate green performance
through the mediating role of corporate social responsibility. Journal of Cleaner
Production, 242, 118458. Retrieved from -
https://e-tarjome.com/storage/panel/fileuploads/2019-11-26/1574756604_gh5.pdf
Akkermans, H. A., & Van Oorschot, K. E. (2018). Relevance assumed: a case study of
balanced scorecard development using system dynamics. In System
Dynamics (pp. 107-132). Palgrave Macmillan, London. Retrieved from -
https://www.researchgate.net/profile/Henk_Akkermans/publication/239386431_R
elevance_assumed_A_case_study_of_balanced_scorecard_development_using
_system_dynamics/links/0f317533b1acf82ffb000000/Relevance-assumed-A-
case-study-of-balanced-scorecard-development-using-system-dynamics.pdf
Andersen, T. J., & Torp, S. (2019, February). Achieving Adaptive Responsiveness
through Strategic Planning, Autonomous Strategic Actions, and Interactive
Controls. In The 18th European Academy of Management Conference (EURAM)
2018 (pp. 61-80). Emerald Group Publishing. Retrieved from -
https://www.emerald.com/insight/content/doi/10.1108/978-1-78973-011-
120191005/full/html
Andrade, J., Mendes, L., & Lourenço, L. (2017). Perceived psychological empowerment
and total quality management-based quality management systems: an
exploratory research. Total Quality Management & Business Excellence, 28(1-2),
76-87. Retrieved from -
https://www.tandfonline.com/doi/abs/10.1080/14783363.2015.1050166
Androniceanu, A. (2017). The three-dimensional approach of Total Quality
Management, an essential strategic option for business excellence. Amfiteatru
Economic, 19(44), 61-78. Retrieved from -
https://www.econstor.eu/bitstream/10419/169057/1/aej-v19-i44-p061.pdf
Anil, A. P., & Satish, K. P. (2019). Enhancing customer satisfaction through total quality
management practices–an empirical examination. Total Quality Management &

16MANAGING ORGANIZATIONS ANALYSIS
Business Excellence, 30(13-14), 1528-1548. Retrieved from -
https://www.tandfonline.com/doi/abs/10.1080/14783363.2017.1378572
Ansoff, H. I., Kipley, D., Lewis, A. O., Helm-Stevens, R., & Ansoff, R. (2018). Implanting
strategic management. Springer. Retrieved from -
https://books.google.co.in/books?
hl=en&lr=&id=YSt1DwAAQBAJ&oi=fnd&pg=PR9&dq=journals+on+strategic+ma
nagement+and+planning&ots=qSPzcBsXst&sig=Azv-
mJckq5TnKagbi623aUZEV0M#v=onepage&q=journals%20on%20strategic
%20management%20and%20planning&f=false
Ansoff, H. I., Kipley, D., Lewis, A. O., Helm-Stevens, R., & Ansoff, R. (2019). From
Strategic Planning to Strategic Management. In Implanting Strategic
Management (pp. 41-52). Palgrave Macmillan, Cham. Retrieved from -
https://link.springer.com/chapter/10.1007/978-3-319-99599-1_4
Apple.com. (2020). Apple. Retrieved 11 April 2020, from https://www.apple.com/
Cokins, G. (2017). Strategic business management: From planning to performance.
John Wiley & Sons. Retrieved from - https://books.google.co.in/books?
hl=en&lr=&id=kxauDQAAQBAJ&oi=fnd&pg=PA3&dq=journals+on+strategic+man
agement+and+planning&ots=BGhCe0gY6u&sig=PmmETazoh6bQoHJYTJNs5Q
u62RU#v=onepage&q&f=false
Cooper, D. J., Ezzamel, M., & Qu, S. Q. (2017). Popularizing a management accounting
idea: The case of the balanced scorecard. Contemporary Accounting
Research, 34(2), 991-1025. Retrieved from -
https://www.researchgate.net/profile/David_Cooper19/publication/315060630_Po
pularizing_a_Management_Accounting_Idea_The_Case_of_the_Balanced_Scor
ecard/links/5a0393174585151f478ca9b4/Popularizing-a-Management-
Accounting-Idea-The-Case-of-the-Balanced-Scorecard.pdf
Dalcher, D. (2018). Strategic initiatives. In Managing Projects in a World of People,
Strategy and Change (pp. 113-128). Routledge. Retrieved from -

17MANAGING ORGANIZATIONS ANALYSIS
https://www.taylorfrancis.com/books/e/9780429449741/chapters/10.4324%2F97
80429449741-14
David, F., & David, F. R. (2016). Strategic management: A competitive advantage
approach, concepts and cases. Pearson–Prentice Hall. Retrieved from -
https://www.amberton.edu/media/Syllabi/Winter%202020/Graduate/MGT6203_E
1.pdf
Demir, R., Wennberg, K., & McKelvie, A. (2017). The strategic management of high-
growth firms: a review and theoretical conceptualization. Long Range
Planning, 50(4), 431-456. Retrieved from -
https://eprints.lancs.ac.uk/id/eprint/83065/1/DemirEtAl_LRP_The_strategic_mana
gement_of_high_growth_firms.pdf
Durand, R., Grant, R. M., & Madsen, T. L. (2017). The expanding domain of strategic
management research and the quest for integration. Strategic Management
Journal, 38(1), 4-16. Retrieved from - DOI: 10.1002/smj.2607
Gama, A. P. D. (2017). A balanced scorecard for marketing. International Journal of
Business Performance Management, 18(4), 476-494. Retrieved from -
https://www.inderscienceonline.com/doi/abs/10.1504/IJBPM.2017.087116
Hanson, D., Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (2016). Strategic
management: Competitiveness and globalisation. Cengage AU. Retrieved from -
https://books.google.co.in/books?
hl=en&lr=&id=gVtnDwAAQBAJ&oi=fnd&pg=PR18&dq=journals+on+strategic+ma
nagement+and+planning&ots=4Ictd47FwB&sig=IueLZv2vVOhtckEeiAc_BuxbydI
#v=onepage&q=journals%20on%20strategic%20management%20and
%20planning&f=false
Honarpour, A., Jusoh, A., & Md Nor, K. (2018). Total quality management, knowledge
management, and innovation: an empirical study in R&D units. Total Quality
Management & Business Excellence, 29(7-8), 798-816. Retrieved from -
https://e-tarjome.com/storage/btn_uploaded/2019-03-09/1552129171_9339e-
tarjome-English.pdf

18MANAGING ORGANIZATIONS ANALYSIS
Kiran, D. R. (2016). Total quality management: Key concepts and case studies.
Butterworth-Heinemann. Retrieved from - https://books.google.co.in/books?
hl=en&lr=&id=PlIkDAAAQBAJ&oi=fnd&pg=PP1&dq=journals+on+total+quality+m
anagement&ots=kY1w5tp6La&sig=Q4lWnkqNAnruL-
6rGCDQt156rCo#v=onepage&q=journals%20on%20total%20quality
%20management&f=false
Nickols, F. (2016). Strategy, strategic management, strategic planning and strategic
thinking. Management Journal, 1(1), 4-7. Retrieved from -
https://ugeb.pw/308527.pdf
Nørreklit, H., Kure, N., & Trenca, M. (2018). Balanced Scorecard. The International
Encyclopedia of Strategic Communication, 1-6. Retrieved from -
https://www.emerald.com/insight/content/doi/10.1108/IJPPM-08-2015-0114/full/
html
Oschman, J. J. (2017). The role of strategic planning in implementing a total quality
management framework: An empirical view. Quality Management Journal, 24(2),
41-53. Retrieved from -
https://www.tandfonline.com/doi/abs/10.1080/10686967.2017.11918508
Pambreni, Y., Khatibi, A., Azam, S., & Tham, J. (2019). The influence of total quality
management toward organization performance. Management Science
Letters, 9(9), 1397-1406. Retrieved from -
http://m.growingscience.com/msl/Vol9/msl_2019_124.pdf
Staessens, M., Kerstens, P. J., Bruneel, J., & Cherchye, L. (2019). Data envelopment
analysis and social enterprises: analysing performance, strategic orientation and
mission drift. Journal of Business Ethics, 159(2), 325-341. Retrieved from -
https://www.researchgate.net/profile/Matthias_Staessens/publication/
328501762_Data_Envelopment_Analysis_and_Social_Enterprises_Analysing_P
erformance_Strategic_Orientation_and_Mission_Drift/links/
5bf6bf59a6fdcc3a8de937df/Data-Envelopment-Analysis-and-Social-Enterprises-
Analysing-Performance-Strategic-Orientation-and-Mission-Drift.pdf

19MANAGING ORGANIZATIONS ANALYSIS
Vishnevskiy, K., Karasev, O., & Meissner, D. (2016). Integrated roadmaps for strategic
management and planning. Technological Forecasting and Social Change, 110,
153-166. Retrieved from - http://dx.doi.org/10.1016/j.techfore.2015.10.020
Wolf, C., & Floyd, S. W. (2017). Strategic planning research: Toward a theory-driven
agenda. Journal of Management, 43(6), 1754-1788. Retrieved from - DOI:
10.1177/0149206313478185