Managing People and Careers Portfolio.

Managing People
and Careers
Portfolio

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
COVER LETTER............................................................................................................................3
APPLICATION FORM...................................................................................................................4
CV....................................................................................................................................................6
INTERVIEW PRACTICE ............................................................................................................9
ASSESSMENT CENTRE PRACTICE.........................................................................................10
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
Managing people is the skill which is very essential for an organization in order to
manage their people or retain them for longer. Management should have this skill which
maximise the individual performance or productivity (Baruch, Altman and Tung, 2016). This
project based on Marcus Evans LTD which organization live sports, business, entertainment etc.
In this report, company have vacancy for the post of Account Executive for Sports Division.
Here company have to conduct interview process for the candidates and what are the experiences
they feel also discussed.
MAIN BODY
COVER LETTER
My name is Roxana and I am writing to apply in your organization for the post of
Account Executive for the sports decision. I believe that I am the suitable candidate for this job
vacancy because of my education which make me qualify for this post. I have enough experience
in the accounting filed along with fundamental knowledge improve my efficiency as well as
effectiveness. I feel that Marcus Evans Ltd provide me that opportunity which helps in growing
my career and in return, I am contributing my work in order to maximise their productivity or
profitability. Currently, I am a student of Roehampnton University, London where I am enrolling
in business and management course.
I have strong understanding of accounting principle which make me able to handle
business financial accurately. Along with this, I have high level communication skill in three
different languages such as English, Italian or Romanian. Along with this, I have various
organizational skills such as problem solving, team work, analytical, time management,
accounting etc. I am ensuring you, if I am selected for the post of Account Executive then you
will find my strength in the field accountancy (Bennett and Bridgstock, 2015). I am very
passionate about my work which make be able to complete each task in well manner.
I am suitable candidate for this role because I am capable in handling day to day activities
such as engaging with C-suite. I have ability to build long term relation with others so I can
interact with clients. I have good presentation skill which make me able to present sales data in
front of clients to impress or in future they generate value for the company. Along with this, I
have all the qualities which you required in the person for the role of Account Executive such as

positive thinker, who have strong work ethics, motivating, good communication skill and I fulfil
the criteria to become eligible for this role.
kindly find enclosed attachment of my resume which include all the necessary
information regarding my qualification or previous work experience. If you have any query,
please free to contact me on 0125631547 number. You can also revert me through this mail or in
case of any issues contact me directly. I hope you will find my resume suitable for this role and
provide me opportunity to work with you.
APPLICATION FORM
Why do you want to job in this organization ?
As event organization company, they have to hire those people who have management
skill. It help the business to make their every event successful so you required passionate,
experienced or authenticities person who can do all these skills (Chew-Graham and et.al., 2014).
As you mentioned in their job description that you required Account Executive which have
ability to engage or maintain good relation with other enterprises. Need a person who can
manage their clients or build strong relationship suppliers. I have all these qualities which make
me suitable for this role. In addition, Marcus Evans such as bug brand name that everyone wants
to linked with it. Company already organize various events such as Rugby World Cup in 2007.
In 2012 Olympic Games (London) Marcus Evans is the ticking agency. Because this
organization is very popular that everyone wanted to work with it. I ensure you that, if I get the
opportunity to work with your organization then I am surely proof myself or with the help of my
valuable contribution, business improve their productivity as well as profitability.
What did you do in a group to achieve organizational objectives ?
Working in a event management company, team work is most important and members
should have this skill. Every organization need to make effective group which required skilled
members which reduces the burden of team manager. I have prior work experience and I know
that how difficult to manage people in the group or make them able to work for common goals or
achieve organizational objectives (Hoffman, Casnocha and Yeh, 2014). Company provide
necessary training program to the entry level member to the senior management. Team manger
have to motivate their team members to perform well and motivation can be monetary or non
monetary which directly impact the individual performance. As we know, working members of

the company can get the opportunity to attend the global events. It will encourage team members
to perform well or meet the organizational objectives with the help of group efforts.
What approach you used to resolve the problems in the organizations ?
I am working as receptionist in a company where I have to deal with various customers
on daily basis and everyone have different problems with each other. I am also working in a
organization where I am team member and handle customers. If you provide me opportunity to
show my skill as a Account Executive of sports division. I will give my best to manage all the
activities in the working area related to financial or non financial aspects (Horváth, 2017).
Company required those candidates which have positive attitude, strong work ethics, hard
working, effective communication etc. All these skills I have which make me capable as well as
suitable for this job role. In addition, these skills helps me to resolve issues and make me more
interactive with clients.
Tell me about your previous experience which make you able to complete task in short
duration ?
When I was working in Club Quarters Gracechurch as Guest service manager that time I
have to manage guest as well as front office operations at the same time. I have to handle guest
queries and assist them as needed. In the festival time, there was huge crown in the hotel which
is quit pressuring to handle along with calmness. Hotel organize the event where they call every
guest who visit our hotel in last 6 months. So as a guest service manager, management provide
me this responsibility to inform each and every guest in the event and also take conformation that
they are coming or not. This process will take huge time and efforts which make me tired but I
completed before deadline (Huemann, 2016). I informed each and every guest through mail or
message which save my time as as well as efforts. Effective use of technology will save my time
as well as efforts or make be able to complete my task before deadline which helps in improving
organizational efficiency as well as effectiveness.
Tell me regarding any project which you handle and what are the others point of view ?
In my previous organization, I handle the group work where we have to manage a event
and make sure that consumers are satisfied with the food and the services which they serve. My
management team give me this responsibility to manage all the activities because I have ability
to manage group, creative thinking to make event memorable etc. Because of keen behaviour
regarding work or hard working skills provide me appreciation. Along with this, effective

communication skill make be able to communicate the event which reduce the error or
confusion. At the time managing group in the event, person required leadership skills in order to
encourage team members and push their potential which maximise the individual performance or
productivity (Mayrhofer and et.al., 2016). After successful completion of this event, my seniors
appropriate me because I handle the all the activities in well manner as well as people too.
Because of my effective communication, I am able to share information in well manner which
make other aware so they perform accordingly.
CV
ROXANA
Summery:
I am highly organized person who have ability to manage work efficiently, provide high results
and make me able to face challenges in the typical situations. I have strong work ethics which
make be able to perform ethically which reduces the internal errors. I also have positive attitude
regarding work, setting meetings and have experience with range of suppliers along with good
personal or professional skills.
Skills & capabilities:
Organizational skills:
 Effective communication skill in three languages such as English, Italian or Romanian.
 Problem solving
 Managing customer service standards
 Banking skill
 Ordering material from suppliers
 Quick learner
 Accurate in customer service
 Fluent in Business writing of Italian language
 Fluent in Romanian concrescence planning
Computer skills:
 Window XP/ 7/ 10
 Microsoft Office package
 Resourceful Microsoft office
Education:

 Course of receptionist and secretary from 20/08/2013 to 13/03/2014 by Via Marmura,
Udine, Italy.
 Accounting EQF level 3 from 15th September 2009 to 06th of June 2015 by ITSC E.
Mattei, Palmanova (Italy).
 Certificate of Children's Entertainer Centro di Aggregazione Artistico Culturale
ArtPOrt, Palazzolo della Stella (Italy) in 01/04/2011–15/08/2011.
 Currently pursue Business and Management from Roehampnton University, London.
Work Experience:
Position Organization Duration
Guest Service Manager Club Quarters Gracechurch 04/12/2018 – 16/04/2019
 Managing guest and front office operations
 Assisting with check-in, check-out, responds to guest requests and complaints.
 Providing required assistance to guests as needed
 Overseeing lobby operations and hotel amenities, such as concierge and valet services
 Gaining knowledge on the system used at the desk (SMS and Visionline)
 Acting like brand ambassador
Position Organization Duration
Receptionist Lucky 8 Hotel 21/10/2016 – 30/11/2018
 Served as the central point of contact for all outside vendors and clients needing to gain
access to the building.
 Maintained electronic and paper files to ensure all data are saved
 Handled incoming and outgoing correspondence, including post, email and fax.
 Drafted meeting agendas, supply advance materials
 Executed follow-up for meetings and team conferences.
 Managing and organizing timely bookings and scheduling of rooms and professional
meetings where I actively participate in to provide brief updates.
 Working in partnership with the London Borough of Redbridge Housing Department

and Healthcare services to provide updates about their service users.
 Updating and maintain the organizations database system in line with the Data
Protection Act (1998).
 Efficient handling and resolving individual customer requests as well as complaints in
order to ensure that the service is tailored to customer’s needs.
 Train newly hired personnel on the organizations database system, procedures and
protocols.
 Conducting audits consistently to ensure delivery of service at high standards.
 Using own initiative whilst solely managing a large number of room.
Position Organization Duration
Team Member Pret A Manger 01/09/2015 to 12/05/2017
 Serve customers efficiently, politely and quickly in an engaging manner
 Create delicious food according to Pret standards in an efficient, safe environment.
 Adhere to financial standards on tills.
 Bust queues through speed of service and calling to customers
Take on jobs to balance workload across team
Position Organization Duration
Receptionist/Agent Enel Udine, Italy 19/03/2015 to 20/08/2015
 Drafted meeting agendas, supply advance materials, and execute follow-up for meetings
and team conferences.
 Shared product knowledge with customers whilst making personal recommendations
and ensure satisfaction of future clients.
 Closing contracts with new clients on our best market evaluation.
 Email or post for different contractors
Create expense reports using Microsoft Excel spreadsheet

Position Organization Duration
Bartender/Waitress Spazio Caffe, Villesse, Gorizia. 15/10/2014 to 18/02/2015
 Assisted guests with making menu choices in an informative and helpful fashion.
 Maintained knowledge of current menu items, garnishes, ingredients, and preparation
methods.
 Appropriately suggested additional items to customers to increase restaurant sales.
 Regularly checked on guests to ensure satisfaction with each food course and beverages.
 Managed closing duties, including restocking items and reconciliation of the cash
drawer.
Interest and Hobbies:
 Reading news and current affairs
 Interested in sports activities
Reference: On request.
INTERVIEW PRACTICE
In the interview process I face lot of experience which helps me to understand my
strength as well as weakness or enhance my learning as well. This interview process provide me
some positive as well as negative experience such as :
Positive:
 Because I am a management student, so I have knowledge how to present myself and
which attire wear for which kind of events (Maree, 2017). I am wearing professional
dress which provide me confidants and become advantageous for me.
 I am acknowledged by with my colleagues because I am effectively start my interview
process which is beneficial for me.
 In the interview process I used professional language which is very impressive and it
clearly shows on the interviewer face.
Negative:

 During this interview process, I am loosing my focus because interviewer ask some
typical questions where some of them are relevant or few are not related with the topic of
my subjects.
 Initially, I am very confident but when I am giving answer to the typical questions then it
will break my confidence which clearly mentioned on my face (Sampson and Osborn,
2015).
ASSESSMENT CENTRE PRACTICE
Assessment will be done in the group activities where people perform their task and top
management evaluate the performance. At the time of handling event, I enjoyed a lot but it also
has some positive as well as negative aspects which mentioned below:
Positive:
 With the help of effective communication skill people will understand my words and able
to response accordingly. Other team members listen my worlds when I am guiding them
and provide necessary information related to the event.
 In the group task, it is important that every member is satisfied with the decisions. Group
discussion also provide the various alternative which make then able to choose best one.
 Because of my strong work ethics, I am able to minimize the errors or mistake from the
event (Teague and Smith, 2015). With the help of effective communication, I am able to
understand client issues and resolve in well manner.
Negative:
 In the group task, not every member actively participate in the event which create burden
on remaining members. For effective team, each member should be participating in well
manner.
 There are various situations occur where team members does not have any suitable
answer regarding they actions. So it it important for team members to become responsible
as well as accountable for their actions.
CONCLUSION
From the above discussion it has been concluded that, when any organization have
vacancy for the specific post then how they will hire candidate for this job role. Company post
the vacancy on their websites or other job website. After this, interested candidates can send their

resume for the job after go through from selection criteria. Interview process always provide
some valuable experience which help the candidate in their personal as well as professional life.

REFERENCES
Books & Journals
Baruch, Y., Altman, Y. and Tung, R. L., 2016. Career mobility in a global era: Advances in
managing expatriation and repatriation. The Academy of Management Annals,. 10(1).
pp.841-889.
Bennett, D. and Bridgstock, R., 2015. The urgent need for career preview: Student expectations
and graduate realities in music and dance. International Journal of Music Education,.
33(3). pp.263-277.
Chew-Graham, C. and et.al., 2014. Diabetes and depression in general practice: meeting the
challenge of managing comorbidity.
Hoffman, R., Casnocha, B. and Yeh, C., 2014. The alliance: Managing talent in the networked
age. Harvard Business Press.\
Horváth, Z. E., 2017. Recent issues of employability and career management. Opus et Educatio,.
4(2).
Huemann, M., 2016. Managing the project-oriented organization. In Gower Handbook of Project
Management (pp. 493-506). Routledge.
Maree, K. ed., 2017. Psychology of career adaptability, employability and resilience. Springer.
Mayrhofer, W. and et.al., 2016. Career success across the globe: Insights from the 5C project.
Sampson Jr, J. P. and Osborn, D. S., 2015. Using information and communication technology in
delivering career interventions.
Teague, A. and Smith, G .D., 2015. Portfolio careers and work-life balance among musicians:
An initial study into implications for higher music education. British Journal of Music
Education,. 32(2). pp.177-193.
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