MGT600 Report: Effective Management Practices at Macquarie Group

This report examines effective management practices within the Macquarie Group, Australia. It focuses on communication and problem-solving skills, essential for organizational success. The report analyzes key factors like establishing human connections, creating a comfortable client environment, leveraging brand value, and utilizing effective communication modes. It emphasizes the importance of prompt follow-up, overcoming issues, and addressing globalization, ethics, governance, and diversity. The role of technology and the development of a management model are also discussed. The report highlights recommendations for improving communication skills and concludes by emphasizing the significance of effective communication and problem-solving in managing people, teams, and challenges. The report references various academic sources to support its findings and provide a comprehensive overview of the topic.

Running Head: MANAGING PEOPLE & CHANGE
0
MANAGING PEOPLE & CHANGE

MANAGING PEOPLE & CHANGE
1
Table of Contents
Introduction.................................................................................................................................................2
Effective skills of communication and problem solving skills.....................................................................2
Establishing connection of human...........................................................................................................2
Sensitive zone of comfort for client.........................................................................................................3
Leveraging brand of the organization......................................................................................................3
Communication mode..............................................................................................................................3
Promptly following up.............................................................................................................................3
Roles of overcoming from the issues...........................................................................................................4
Globalisation...........................................................................................................................................4
Ethics and governance.............................................................................................................................4
Diversity..................................................................................................................................................4
Technology..............................................................................................................................................5
Development of model of management.......................................................................................................5
Recommendations.......................................................................................................................................5
Conclusion...................................................................................................................................................6
Bibliography................................................................................................................................................7

MANAGING PEOPLE & CHANGE
2
Introduction
In today’s time organization likes to hire candidates who have the effective
communication and problem solving skills. This brings success with appropriate cooperation,
collaboration, coordinated, and decisiveness activities (Kang, & Hyun, 2012). These works for
the businesses to bound team together and enable to achieve the objectives as a unit. These push
the team members to work very hard by analyzing the situation, develop alternatives, and help to
make the decisions and actions to solve the problems. There is knowledge developed by the
training which helps the businesses to avoid critical situations that recur in future and expedite
solution if situation take place again (Park, et al., 2012). The following report is about the
effective skills for solving issues and communication related to the practical experiences within
the organization known as the “Macquarie Group, Australia”. As an employee within the
organization, role and performance of management has been analyzed to deal with the particular
and challenging situation. Further report will cover the effectiveness and efficiency of the
management model for appropriate understandings.
Effective skills of communication and problem solving skills
Effective skills of communication should be there in which organization “Macquarie
Group, Australia” has to developed their success in resolving the challenges of daily within the
workplace. The particular factors that affect the organization are highlighted and mentioned
below.
Establishing connection of human
Effective skills of communication and problem solving skills are known as the important
concepts which inspire people to communicate within the respectful and powerful way. It works
for the businesses to bring success (Spaho, 2013). There should be an appropriate
communication and connection between the employees within the organization, “Macquarie
Group, Australia”. This will work for the business and management to deal appropriately with
employees. This has effectiveness to deal with entire groups of employees within the
organization for better progress.

MANAGING PEOPLE & CHANGE
3
Sensitive zone of comfort for client
This is very important for the business to deliver comfort zone as it helps the
management and employees of the organization properly to deal with clients. There should be
always proper connection and affect the dealing regarding growth of organization.
Leveraging brand of the organization
The organization has to give the leverage the many brands that directly lead to grow the
organization and help to making them repeated. The organization “Macquarie Group, Australia”
will be effective and beneficial while the leverage of power and services to be given.
Communication mode
A mode of communication is works as the process to pass the information and understand
the person. These are effective process to transmit and share the ideas, facts, opinions, and
values. These increase the understanding and requests to solve the issues and relaying many
information’s (Chuang, 2013). It removes misunderstanding and brings the more clarity for the
expressions and thoughts. This is closely associated with all functions of management.
There are many modes of communication that will be effective for organization regarding
management of actions. Communication can be delivered by the modes such as video,
presentation, email, landing pages, etc. These all are very important modes of communication to
meet the expectation and have the appropriate effectiveness within the relationships of
communication.
Promptly following up
It is appropriate that leadership should follow up its employees while it is necessary and
required (Guffey, & Loewy, 2012). There should be no gap which work for the business and
make the management of organization very productive. The organization such as “Macquarie
Group, Australia” is well-known for the best leadership and maintains the proper decorum to
deal with the customers and served the employees within an accurate way.

MANAGING PEOPLE & CHANGE
4
Roles of overcoming from the issues
The organization, “Macquarie Group, Australia” has faces many kind of issues that will
be required to be solved by the organization leadership. There are changes needed within the
team of many objectives and explained to present the understandings.
Globalisation
Globalisation is known as the procedure to interact and integrate with the people,
organizations, and government of different countries to drive the procedure through the global
trade and investment and aided through the information technology for centuries, corporations,
and people which have invested within the organizations and other nations (Karatas, & Baki,
2017). This will be effective for the business to hold the prepared check and focus on the
growing interdependency between the many nations in which management have to solve and
check the all types of business aspects and technical development. Management of the
organization is responsible to deal with the situations with the appropriate strategies to arrange
the effective techniques for the organization “Macquarie Group, Australia”.
Ethics and governance
Ethics is known as the structure of moral principles. This is concerned with what is
important for the society and individual by presenting the moral philosophy. Ethics and
governance is all about the incorporation of situations and requirements within the organization
management, governance, and control structure. It brings the beneficial effects of virtues of
individuals in organizations (Ottensooser, et al., 2012).
Work practices of “Macquarie Group, Australia” should be exclusive. There should be
appropriate ethics that follow the rules and guidelines of government. This organization has the
effective governance within the all aspects. It manages the appropriate ethics which works for
the business to achieve the success and help to sustain secure management. Organization
management should be energetic and required to be deal with the accurate guidance.
Diversity
It is known as the dimension which used to differentiate groups and people from others.
This is effective to empower the people through respect and appreciation. This is very important
to deal with the issues that are related to the communication and have efficiency in dealing with

MANAGING PEOPLE & CHANGE
5
management (Martz, Hughes, & Braun, 2017). It is also important that management should be
aware regarding the meetings to share the relevant information. Diversity should be managed
effectively and refined with the action in which communication should be accurate and values as
per the required useful aspects.
Technology
It is skills, methods, and procedures which used to accomplish the objectives.
Organization uses the technology to produce the services and goods (Park, et al., 2012). This is
effective to carry out the objectives. This is also important to the proper techniques that will help
the organization “Macquarie Group, Australia” management to handle the necessary and
important parts. Management of the organization should developed and create the more strategic
techniques to gain the success at high level. There is also importance of proper maintenance for
implantation of the organization to grow at high level.
Development of model of management
The organization, “Macquarie Group, Australia” has developed within a structure that is
require to following the strict facets and has to be remain effective within the all aspects.
Practices at clinical level and works depend on the partnership and appropriate collaboration
with the many other organizations which are also related to financial growth of the organization
(Mapetere, et al., 2012). This will be very useful for the organization to practicing the
development of professionalism and activities which are required to established within the
feasible situations. The risk at financial level is needed to be maintained through handling of
different team that handles the event for growth at sustainable level. This will be very useful
within all aspects for which the organization “Macquarie Group, Australia” will be maintaining
the all kind of development within the progression of organization and Australia nation as well.
Recommendations
The organization, “Macquarie Group, Australia” is required to set all objectives and
dealings regarding flow of work that finally achieved through the suggestion for the
communication skills for employees. This is very important to present the skills of concerning
communication within the pressure situations. It will be very useful for the business to deal with

MANAGING PEOPLE & CHANGE
6
the challenges and present the efficiency with effectiveness. This is required to have the proper
maintenance and will help to fill with gape within the communication. The structure
development for organization will become crystal clear and all the employees will adhere to rules
for betterment of the organization.
Conclusion
In the limelight of the discussion it can be concluded that organization should purely
focus on the effectiveness of communication and problem solving skills which lead to effectively
manage the people, team, and challenges within the business. This research presents the
attributes and skills regarding communication to dealing within the organization “Macquarie
Group, Australia”. This also presents the issues as well as discusses the problems with the risk
within the organization. As employees has seen all the situations and overall demonstrates the
management structure to handle a case within the clear way regarding the advanced study.

MANAGING PEOPLE & CHANGE
7
Bibliography
Chuang, S. F. (2013). Essential skills for leadership effectiveness in diverse workplace
development. Online Journal for Workforce Education and Development, 6(1), 5.
Guffey, M. E., & Loewy, D. (2012). Essentials of business communication. Cengage Learning.
Kang, J., & Hyun, S. S. (2012). Effective communication styles for the customer-oriented service
employee: Inducing dedicational behaviors in luxury restaurant patrons. International
Journal of Hospitality Management, 31(3), 772-785.
Karatas, I., & Baki, A. (2017). The effect of learning environments based on problem solving on
students’ achievements of problem solving. International Electronic Journal of
Elementary Education, 5(3), 249-268.
Mapetere, D., Mavhiki, S., Nyamwanza, T., Sikomwe, S., & Mhonde, C. (2012). Strategic role
of leadership in strategy implementation in Zimbabwe's state owned
enterprises. International Journal of Business and Social Science, 3(16), 89-96.
Martz, B., Hughes, J., & Braun, F. (2017). Creativity and problem-solving: Closing the skills
gap. Journal of Computer Information Systems, 57(1), 39-48.
Ottensooser, A., Fekete, A., Reijers, H. A., Mendling, J., & Menictas, C. (2012). Making sense
of business process descriptions: An experimental comparison of graphical and textual
notations. Journal of Systems and Software, 85(3), 596-606.
Park, J., Lee, J., Lee, H., & Truex, D. (2012). Exploring the impact of communication
effectiveness on service quality, trust and relationship commitment in IT
services. International Journal of Information Management, 32(5), 459-468.
Spaho, K. (2013). Organizational communication and conflict management. Management-
Journal of Contemporary Management Issues, 18(1), 103-118.