Managing People in Service Sector

Running head: MANAGING PEOPLE IN SERVICE SECTOR
MANAGING PEOPLE IN SERVICE SECTOR
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1MANAGING PEOPLE IN SERVICE SECTOR
Executive summary
The report aimed at evaluating the different people management activities that are undertaken by
the service sector organizations in order to facilitate the customer- oriented operations. The
factors that were enumerated in the research clearly delineated the examples of diverse range of
firms in the markets. The development of positive workplace culture helps an organization in the
service sector to support the uninterrupted functioning of the processes. Again, communication
with the employees helps in making the same aware of the objectives and culture of the business.
It also supports the initiative of the businesses in maintaining the efficiency of the people
management and enhances the quality of the offerings. The recruitment of the skilled employees
in the service sector organizations helps the same in enhancing the efficiency of the operations
while adhering to the market standards.
The report also reflected on Training and development of employee skills assists an organization
in continuing with the proficiency of the operations. Empowerment to the employees is again a
critical factor towards the success of a service sector organization. The operations that are
undertaken by the organizations are monitored and feedbacks are gathered with the purpose of
enhancing the process design. On the other hand, Control mechanisms involve strategies that are
undertaken by the service sector organization with the purpose of perfecting the different
processes that are undertaken by the same. Therefore, it has been noted that the smooth
functioning of the efficient and skilled workforce assists an organization in upholding the
efficiency of the operations in accordance to the needs of the business.

2MANAGING PEOPLE IN SERVICE SECTOR
Table of Contents
1. Introduction..................................................................................................................................3
2. Discussion....................................................................................................................................4
2.1 Leadership and management.................................................................................................4
2.2 Customer orientation related culture.....................................................................................5
2.3 Recruitment of skilled employees.........................................................................................6
2.4 Training and empowerment...................................................................................................8
2.5 Operations, monitoring and control mechanisms..................................................................9
3. Conclusion and recommendations.............................................................................................10
3.1 Conclusion...........................................................................................................................10
3.2 Recommendations................................................................................................................11
References......................................................................................................................................12

3MANAGING PEOPLE IN SERVICE SECTOR
1. Introduction
People management is one of the major factors that delineate the success of any industry
while developing processes to gain a competitive edge in the respective markets. Giannakis and
Harker (2014) stated that the development of the people management systems in the different
sectors does not only contribute to the sustenance through continuous profitability but also
innovativeness. In this context, the enhancements in the service sectors are dependent on the
human resource management and empowerment for facilitating uninterrupted operations.
The different changes that are undertaken by the service sector organization are
dependent on the assessment of the macro and micro environments of the businesses. In this
relation, the macro environmental assessment of a service sector based organization like
customer needs, market trends and competitor strengths helps in understanding the strategies for
gaining a competitive edge. The diverse range of services that are provided by the organization is
based on the identification of the needs of the customers in the relevant markets. On the other
hand, the micro assessment of the needs of the people and empowering the same with suitable
resources assists an organization in continuing with the productivity. Therefore, people
management initiatives assist an organization in the service sector to maintain the process
innovativeness in adherence to the emerging needs of the employees.
The purpose of undertaking the discussion is to assess the different people management
mechanisms that are undertaken by several organizations in the service sector and the manner in
which it assisted the venture in maintaining their sustenance. The discussion will draw examples
from the different organization in the service sector for the better understanding of the context of