Unit 23: Managing Quality in Care Environments - Analysis and Plan

This report provides a comprehensive analysis of managing quality in care environments, focusing on relevant legislation and policies, the impact of quality improvements on various stakeholders, identification of quality improvement requirements, and planning and monitoring improvements to quality. It explores theories such as Total Quality Management and Continuous Quality Management, emphasizing their application in health and social care settings. The report also examines the impact of improving quality on service users, staff, and families, highlighting the importance of enhanced self-esteem, customer satisfaction, safety, and meeting staff needs. Furthermore, it discusses the significance of promoting equality, diversity, and inclusion, along with the appropriate delegation of responsibilities for effective quality management. The study concludes by outlining a detailed plan for monitoring and improving quality within a care setting, emphasizing the importance of continuous assessment and adaptation to ensure optimal service delivery. This document is available on Desklib, where students can find a wealth of solved assignments and study resources.

Unit 23 Managing Quality in
Care Environments

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
LO1..................................................................................................................................................1
Analyse legislation and policy for monitoring and evaluating quality of practice in a health and
social care with theories and practices.........................................................................................1
LO2 Evaluate the impact of improving quality on various individuals.......................................4
LO3 Identification of quality improvement requirements in a care setting.................................7
LO4................................................................................................................................................10
Plan and monitor improvements to quality................................................................................10
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Managing quality in health care services is all above refer to includes activities which is
done and performing by doctors, nurses, extra employee which continuously develop cleaning in
hospital. Managing quality and care environment require multiple approaches and it mainly
develops by under the instructions and guidance of government. Health and social care
department mainly consider to involving practices for employee satisfaction, fast patients
recovery, unwanted and unconditional risk management and many more (Comas-Herrera, and
et.al., 2020).
Government legislations and their policies about safety management in health care
industry for social care industry mainly refers to influence performance from employee
activities, their interest, monitoring quality within health care industry mainly refers to resolve
issues and develop new practices and engage individual who has power to performing health
issue with great manner. Quality improvement within health care services is possible when their
management and senior team identified best feature and essential feature requires in organization
within practice and identification or evaluation internal and external stakeholder because they
have idea to manage various aspects with proper consideration of external environmental
activities.
This study will provide information about how organization management, government
policies makes higher efficiency, quality control, care development in health care and social care
industry. This study will provide idea bout why health care industry consider application of
quality improvement approaches which has power to affects. Also, it will enhance that which
process is reliable and effective for plan and monitoring quality improvement of organization
services.
MAIN BODY
LO1
Analyse legislation and policy for monitoring and evaluating quality of practice in a health and
social care with theories and practices
 Theory of Quality improvement
Total quality management theory: TQM is process which useful for provide idea about
continues performance evolution of overall organization activities and which essential things
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require in business for efficiency development and quality improvement of business activities
evaluation. It provides idea about new practices development. Application of this theory is make
higher effective environment and it provides idea to make best and sustainable plan for long term
safety and security of employee, and they feel more motivated from health care senior’s
management decision-making activities (Lapid and et.al., 2020).
Health and social care department has responsibility to develop continues changes in their
management activities because of patient’s rate increase or decrease. So they mainly consider
implementing four major exercise which includes plan this term mainly refers to prepares plan it
mainly develop by seniors management, and they decide to prepare planning they involve
employee as well because of provide them facilities with great manner.
Continuous Quality Management theory: Application of this theory develops for evaluation
and consistency development within organization activity it includes some approaches like
reduce waste, increase quality, remove bad things and many more. Creating planning with higher
efficiency development and properly application of prepare structure which is developed by
seniors department and experts advice is most suitable approach for essential quality
identification and engagement development. Completion of this activity next is study on
implementing activity that every individual has satisfied from their new practice and approach or
not. It mainly evaluates by the study and interviews process that individual can easily perform
their given task and if they have any issues so consider it and resolve problem with proper
evaluation of issues and applies new approaches for new activity engagement and if performance
will be continuously effective manner then it defined as act. This is last activities when planning
will properly run and there is no issue it will continue and not changes development requirement
(Pollock and et.al., 2020).
 Legislation policy on health and social care
Safeguarding: Develop protection of people who work in health care industry because they
continuously perform in very hectic environment within multiple different range and illness of
people. From the evaluation and identification of this activity government decide to develop
environment where they decide to develop safe culture which is useful for higher efficiency
development in their activities. Idea about and knowledge about this term make sure individual
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health care industry develop area for employee personal care, and they take little rest, mediation,
self evolution and many more.
Data protection: Heath care services industry management team, has responsibility that they
protect their data because other organization hack of about company policies, financial activity it
badly affects organization activities. Application of this legislation in health and safety
organization mainly refers to activity which has power to resolve issues and make consistency.
Individual who performing and providing their services in health care sectors they have to
develop loyalty regarding protect patients recovery rate, work culture and many more.
Regulators and inspectorates: Government implement and develop legislation for health and
social care services provider industry because they evaluate and identified their employee face
many challenges and they continuously develop many cases of patients which survives from
mental sicknesses, any type of illness, physical issues and many more (Hill and et.al., 2020).
Government has power to resolve many problems and develop higher efficient environment
within health and social care services. Because they develop continues practice for patients and
always consider and believes in provide them the best facilities with great manner.
‘Production of Welfare’ approach: Idea about this term makes sure that organization
implement great practices to resolve issue and implement act which useful within health care
services, because organization approach consider practices resolving issues and maintain
effective structure for higher efficiency development within health and social care organization
practices (Ternes and et.al., 2020).
Meeting with external stakeholder for quality analysis: This approach of sustainability
development in performance of worker mainly develop by senior management they have
responsibility to develop facilities and develop programme for motivation, appreciation
development within organization practices which mainly provide the best facilities to patient for
mental and physical health and improvement social activities as well. External members has
more idea about health care services doctors, nurses and other workers provide services with
great manner or not.
 Standard expansion for quality improvement practices
Benchmarks: Its essential to set specific stander which provide continues benefit and maintain
regulatory within business practices. Health care management has responsibility that they
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measure performance of individual and if individual who not performing their task and provide
their services with good manner its essential to remove them.
Minimum standards: Reduce expenses which has no potential to provide benefits,
implementation of events, programs, improve electronic medical record and many more.
Utilization and engagement of these term is best and long term sustainable approaches its
important that organization consider this term.
 Concept of continual improvement : This term is all above refers to include approaches
which develop sustainability within organization practices. In context of health care
effective environment development mainly refers to apply this term with application of
model so it develops quality improvement with evaluation of stakeholder, worker,
employee, others reviews.
Continues improvement model: It has four major steps, fist is stop specification try to apply
new approach for improvement like in health care industry patients recovery rates slows its
essential to consider this approach and develop some require change. Second one is identified
and recognize effective practice which already apply in health care industry, third one is
LO2 Evaluate the impact of improving quality on various individuals
 Identifying internal stakeholders
Service users: Patients has major power to provide idea for how health care service industry
influences their activity with great manner. Health care service industry has power to resolve
many aspects with proper identification and consideration of multiple aspects.
Staff: It includes in health care industry like employee, nurses, health motivators, doctors and
many more. Their performance and their activities mainly affects business activities because they
have control and power to develop higher efficiency and quality improvement within
organization practices or they have power to reduce health care services performance.
Families: Individual has power to convince their family members, when their family member
high injured or face any problems and they get treatment from individual hospital and then they
get recover that means this health care provide good services but the major thing is when family
member patient get not satisfy and they not get recovered then its very celar that family not get
satisfy and they mainly provide wrong information to others so its defiantly clear that quality
improvement has power to resolve many aspects with great manner.
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Meeting service user needs: It includes activities which have potential to provide idea about
proper evaluation of services user need reorganization. Patients meeting, employee meeting
management expansion is most essential or quality improvement within organization practices
(Barsom and et.al., 2021).
Application of holistic approach: One of the most effective and impressive approaches for
provide support to other with great manner which includes activities like mental health care ,
physical health care, emotional support and many more. These all aspect require to individual
who mainly believes in provide their services from health care industry for their quality
improvement. And it mainly applies within health care organization when patients not feel good
and they feel low and many more.
Feedback and measurement for quality improvement: Quality management and efficiency
development within business mainly refers to include activities which is measurement and
feedback. It mainly evaluate from different stakeholders because they have idea which activity
they uses in organization and which major aspects they have to include for evaluation of
employee, workers, patients, professional, seniors members which have great knowledge about
require questioner practices (Renfrew and et.al., 2020).
Impact on service user of improving quality
Enhanced self-esteem: Completion of quality improvement activity its important that
organization develop self esteem need which mainly included activities like employee
satisfaction in include that company has responsibility to fulfill employee needs, patients needs
and many more for impressive business activity development (Schwartz and et.al., 2020).
Enriched customer satisfaction and trust levels: Completion and identification of quality
improvement mainly refers to includes activities like its useful for build trust from employee,
and patients as well as their family members. So if they not use their potential to develop higher
attraction and connect with the customer then it defiantly affects on customer satisfaction.
Improved, high-quality healthcare: Continues improvement in heath care activity is essential
because survives in the competitive market people has so many options and they always believes
in find activity who provide best facilities and their patients recovery rate will higher. Heath care
industry plays major role in society for health improvement and continues new facilities
development is best and most sustainable approach for quality effectiveness development.
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Enhanced safety: It mainly refers to includes activities where organization has responsibility to
maintain safe and secure culture for safety expansion within organization. Health care services
mainly believes in find best and long term sustainable practices which has power to provide
benefits and engage new team which has great skills and knowledge, so they have so many skills
and their skills will improve business quality.
Meeting staff needs: Quality improvement development within organization require
consideration and meeting with staff needs because its important to encourage existing employee
and communicate with them with major things they requires within organization practices for
more impressiveness expansion in business (Avallin and et.al., 2020).
Actively promoting equality and diversity and inclusion
 Appropriate delegation of responsibilities: Individual has responsibility to maintain good
culture and effective relation in organization because it has power to manage various
aspects with great manner. Company decide to hire new employee its vey important term
that they consider and develop equality within organization practices for health care
services has major responsibility that completion of hire activity their team member
develop environment where they develop continues practices of distribution of work and
provide to individual that they have responsibility to promoting work efficiency.
Safeguarding and protecting staff: Quality expansion in organization require identification and
consideration of effective staff development and protecting staff members with great manner.
And it mainly develops by the protecting staff members like include safety and security
environment within health care services (Al Sabei and et.al., 2020).
Impact on staff and management of improving quality
Increasing job satisfaction: Its useful for people attraction development towards with effective
approach application in health care industry services. Idea about this term that it promote quality
improvement activity is great approach to encourage people and they feel more motivated
towards with business activity which is very great term so application of this term is provide long
term benefit and employee performing their task in health care industry for long term.
Lowering stress levels: It important to reduce stress within organization practices otherwise
people or individual not performing well when they have no relax mind or they have stress. So
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when company applies all these factors of quality improvement it defiantly influences business
activities with great manner (Wilson and et.al., 2021)
LO3 Identification of quality improvement requirements in a care setting
Quality improvement documentation and policies:
Continues or regular quality effectiveness development require expansion of documentation
where care management department concern towards remove unnecessary things and engage
essential aspects. And this term mainly develop by identification of individual performance. Also
its important for long term quality management in care organization. It’s essential aspects for
patient’s attraction development. In case quality department not concern towards with resource
identification it’s not easier to manage multiple aspects. Because individual nurse, doctor, other
employee who provides services to patient and many more so their performance evaluation
provide better idea of engagement of right and sustainable management in care. In care
department documentation for quality improvement mainly refers to includes expansion of
electronic record, remove unwanted chemicals, decrease medication administration errors, data
quality, continues patient’s recovery rate and their reviews and many more.
Care department effectiveness and management quality improvements multiple
documentations major useful term are as follows,
Review of resources financial: Its essential that organization mainly concern on
stakeholder activity and their performance. But it also essential for looking up on financial
polices which helps to provide idea of which resources quality has required some improvement
and effectiveness for impressiveness expansion within business activity. Financial term mainly
refers to includes activities budget decision, money expand on resources and many more for long
term growth and continues variation require in organization according to need basis. Individual
performing their task with great manner, and they provide so many benefits so its important
term in the year-end or any specific time they distribute rewards, increment for performance
improvement.
Review of personnel qualification and training: This term is major essential aspects for hire
efficiency expansion in care department. Organization when hire new employee they do have
responsibility to provide essential training and qualification for more effective performance
development. Because organization management hire new employee its not essential that
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individual has overall important qualities which require in health care sectors (Braithwaite and
et.al., 2017).
Review of effectiveness: Completion and development of effective set-up its important to health
care industry develop culture where individual feel safe and they feel more motivated and
provide their best for improvement in patient recovery rate, also develop culture where
individual believes in maintain good relation is one of the most essentials approach. Also
effectiveness expansion in care department require continues evaluation of staff member
performance which provides idea of new resources involvement throughout the utilization of
feedback, survey and many more.
Review of care hygiene: Care department protection raise care department efficiency because
most of the people when they decide to take services from care organization they do have
mainly concern towards with the cleanliness and proper hygiene. Because without
consideration of this term impacts on patients health. Expansion of hygiene mainly manages
by the evaluation of total quality management analyse process which provide information of
which essential training and motivation require for employee performance effectiveness.
And without having appropriate hygiene influence infection in overall health care
department.
Review of records of experience of services of service users: Its essential to evaluate best and
sustainable approach from the evaluation of records its easier to develop essential changes.
Service users has proper idea for business activities so its important that health care service
prefer to engage proper and effective information distribution for management more
efficiency care services. Knowledge about this term make sure care services concern to take
reviews from patients because they only provide information for this hospital provide best
services to patients or not. It mainly requires when company observe that patient recovery
rate low, patients face unwanted issues on health as well and many more.
Review of process values-based recruitment and training: Engagement of employee which
has great sense to manage care services activity is all depend on human resource
management department because they do have responsibility to engage effective resources
who develop more efficiency in business. And completion of engagement its essential to
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provide them essential training which influence and generate new opportunities as well in
care services.
Disposal of resources: Unwanted and not require resources into care services makes sure
management evaluate resources who not provide good services and makes better efficiency
n care services to recover patient health. Knowledge and application of this term definitely
get more success. So unwanted resources remove process is best approach.
Assessing quality expectations of setting:
Long term sustainability expansion in care department mainly requires feedback and
survey activity from patients or other stakeholders. Because they do have idea of employee
performance and behaviour towards with the service distribution to patients.
It mainly develops by individual who mainly believes in applies activity which has power
and potential to resolve problem with great manner. Individual wants to build quality expectation
in health care industry with involvement of bets doctors, nurses, other employee, professionals
involvement because its useful for long term satisfaction (Rose, 2020).
Collecting information from survey and feedback:
Quality assurance within organization practices easier to evaluate from research questions
because they have power to develop good culture with consideration of essentials questioner
activity. In health care industry stability development mainly requires to ask and develop
research from patients and employee because they have idea which activities provide by this
industry with great manner. Feedback from patients makes more sustainability and it mainly
evaluate from the effective questioner process. Patients play major role in provide effective
information because they takes services from nurse, doctors and other employees. It’s useful
approach for quality improvement as well.
Identification of best practices:
Selection of most sustainable approach in health sector quality improvement mainly reflects
engagement of and hire new employee which has great skills and provide training to individual
which require for benefits and to makes higher efficiency within business practices. In healthcare
services one of the major essential thing is to applies bets practice which includes activities like
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engage right employee, nurses involvement for higher efficiency development, require and
essential doctors involvement, selection of right resources provide best and long term effective
results (Price and Reichert, 2017).
Total quality management techniques make more profound results in quality improvement
documentation and policy because it records all the business data with evaluation of patients
recovery rates and from the discussion with patients who has proper idea of employee
performance because they take services from them. Collection of data makes clarity in new
variation expansion. Its one of the most appropriate tool which makes better understanding of
involvement of new practices and reducing elements deleting with errors which means remove
individual who not performing well in care services.
Rational for improving quality:
From the feedback or survey evaluation multiple aspects has been clarified from the
stakeholders and its easier to develop essential changes in care department. Regular survey from
patients or customer makes celerity and management team easier creates decision process for
new resource involvement is essential or not. Employee performance evaluation as well as care
service department requires knowledge of more essential terms like hygiene, patient health
recovery rate, completion and satisfaction of patients and many more. Without proper hygiene in
care services generate other problems and disease. Idea about this term make sure health care
organization develop higher concern and develop continues cleaning.
Improving service to customers:
Reasons of quality effectiveness mainly refer to provide effective benefits for quality
impressiveness development. It mainly refers to includes activities like doctors decide to provide
services to patients the its defiantly sure that they ah to engage employees which has power to
attract customer for better result development.
Empowering service users:
Encourage employee with training and motivation development process. Its beneficial for
different looking of organization. Knowledge of this term that empowering service user is great
manner to involve practice which has power to maintain and develop culture for growth
expansion. Also one major thing which essential to cconsider and try to apply patients
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