Help Desk Functions and Management
VerifiedAdded on 2020/03/23
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AI Summary
This assignment delves into the crucial role of help desks in providing quality customer service. It examines two key functions: handling problems and incidents, involving steps like logging, prioritizing, resolving, and escalating issues; and maintaining comprehensive records of incidents to track progress, identify trends, and enhance future problem-solving. The document highlights the importance of these features for efficient help desk operations and customer satisfaction.
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