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Managing Quality TABLE OF CONTENTS INTRODUCTION 1 TASK 11 (1.1) Stakeholders Perspectives in Health and Social Care

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Added on  2020-06-04

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Managing Quality TABLE OF CONTENTS INTRODUCTION 1 TASK 11 (1.1)Stakeholders perspectives in health and social care regarding quality 1 (1.2) Role of external agencies in setting standards 2 (1.3) Impact of poor service quality on health and social care stakeholders 3 (2.1) Discuss standards that exist in health and social care for measuring quality 3 (2.2) Different approaches to implement quality system in HSC 4 (2.3) Potential barriers to delivery of quality in health and social care 4 (3.1

Managing Quality TABLE OF CONTENTS INTRODUCTION 1 TASK 11 (1.1) Stakeholders Perspectives in Health and Social Care

   Added on 2020-06-04

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Managing Quality
Managing Quality TABLE OF CONTENTS INTRODUCTION 1 TASK 11 (1.1) Stakeholders Perspectives in Health and Social Care_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1(1.1) Stakeholders perspectives in health and social care regarding quality ........................1(1.2) Role of external agencies in setting standards..............................................................2(1.3) Impact of poor service quality on health and social care stakeholders..........................3(2.1) Discuss standards that exist in health and social care for measuring quality ...............3(2.2) Different approaches to implement quality system in HSC..........................................4(2.3) Potential barriers to delivery of quality in health and social care..................................4(3.1) Evaluate the effectiveness of system, policies and procedures used in HSC in achievingservice quality.........................................................................................................................5(3.2) Outline factors that influence achievement of service quality in HSC..........................6(3.3) Discuss ways in which HSC can improve its quality....................................................6(4.1) Outline methods for evaluating HSC quality with regards to internal and externalperspectives............................................................................................................................7(4.2) Outline impact of involving service users in evaluation process at HSC......................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
Managing Quality TABLE OF CONTENTS INTRODUCTION 1 TASK 11 (1.1) Stakeholders Perspectives in Health and Social Care_2
INTRODUCTIONQuality of services and managing it in effective manner is required in the HSC. This willhelp healthcare to garner more patients in way which will enhance their satisfaction in the bestpossible way. The enclosed report deals with the RHCH healthcare institution which is facedwith the negative impact on delivering poor services to the patients. Healthcare should beconcern about the service takers because they rely on the services of them to get quickly healthyso that they may live happily. The HSC should maintain and improve their quality so that theymay be able to provide the best quality of services to them which will provide them speedyrecovery from various diseases (Al Issa and Macian-Juan, 2014). The HSC should be able toimprovise its techniques and should use modern equipments to cure the patients. The moderniseway will provide them speedy and quick recovery ans as a result, the image will be positivelychannelised in the minds of the patients in effectual manner.TASK 1(1.1) Stakeholders perspectives in health and social care regarding quality Senior nursing staff: The nursing staff has the responsibility to provides the quality ofcare taking to the patients. The senior nursing staff has the duty to delegate the work to the juniormembers so that it may take care of the service taker in effective manner. However, the servicegiven by the nursing staff was not adequate to the patients in the Russell House Care Home(RHCH). According to the case study, the patient's diagnosis was not done due to shortage of themachines which was the responsibility of the staff to undertake.Service user: According to the case study, staff was god in meeting the customer'sexpectations. They were adequately meeting the needs and wants of the patients in the bed itself.Also, beds were clean enough so that health may not be deteriorated (Ding and et.al , 2014).Staff were able to take care of the patients in effective manner. The family of the patients werealso positive about the staff. It was caring along the time but was sometime busy to deliver theservices.Payer: They are the stakeholders which want staff to follow a clear and evidence based. Italso involves preparing diagnostic plan and reach accurate treatment of patients so that theymake get healthy as soon as possible. 1
Managing Quality TABLE OF CONTENTS INTRODUCTION 1 TASK 11 (1.1) Stakeholders Perspectives in Health and Social Care_3
CQC (Care Quality Commission) views on the service of the quality suggests that RussellHouse Care Home (RHCH) should improve upon its quality of services to met the service takerneeds and wants in effective manner that will enhance their satisfaction. It will provide dignityand reputation to the healthcare. Staff were able to deliver the services up to the quality but morecan be improved. The incident reporting has to be improved so that patients can be taken care inthe emergency time (Eom and et.al, 2014). This will enhance the RHCH dignity in effectualmanner.(1.2) Role of external agencies in setting standardsStandard can be defined as principle that is used to measure something. The externalagencies have guided in setting the standards to ensure that quality is managed in theHSC(Health and Social Care). The external agencies are:1. CQC(Care Quality Commission)-CQC guides the healthcare institution to manage the quality of providing services to thepatients in effectual manner. They keep an eye on healthcare homes to make ensure that healthand safety is adequately managed in the institution. RHCH functions according to the CQC sothat it may manage the quality of services to be given and provided to the service taker so thatthey remain healthy. It has the authority to manage the units in effective manner so thatefficiency can be maintained in the organisation in totality. CQC is important as it regulatesquality of services in healthcare institution.2. NICE (National Institute for Care Excellence)-NICE is responsible to inspect and guide the healthcare so that patients do notcompromise with the quality of services in the organisation. It participates in creating proposalbased system and information for specialists of the healthcare. It also includes to measure theperformance standards and improve quality in the healthcare. RHCH constantly focus onproviding quality of services to the service takers in effective way which enhances their needsand satisfaction in better and effective way. Because of the involvement of NICE, healthcareorganisations become standardised and improve their quality of services to be provided to thepatients. It also provides doctors to be effective enough to provide good services with the help ofmodern equipments. It is important so that quality of services is maintained according tostandards set up by it.3. MHRA (Medicines and Healthcare Products Regulatory Agency)-2
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