This document discusses the importance of managing quality in the care environment, focusing on different legislations, promoting diversity, safeguarding vulnerable users, and improving patient relations. It explores various legislations, approaches, and theories that contribute to enhancing healthcare services. The document also highlights the significance of promoting diversity and inclusive practices in healthcare settings and the importance of safeguarding different service users. Additionally, it reviews one aspect of working practices for improving the current level of quality, with a focus on patient relations.