Managing Quality in Health and Social Care

Managing quality in
health and social care

Table of Contents
INTRODUCTION...........................................................................................................................4
LO 1.................................................................................................................................................4
Explain the perspectives that stakeholders in health and social care have regarding
quality....................................................................................................................................4
Analyse the role of external agencies in setting standards...............................................6
Assess the impact of poor service quality on health and social care stakeholders.........7
LO 2.................................................................................................................................................8
Explain the standards that exist in health and social care for measuring quality.........8
Evaluate different approaches to implementing quality systems.....................................9
Analyse potential barriers to delivery of quality health and social care services...........9
LO 3...............................................................................................................................................11
Evaluate the effectiveness of systems, policies and procedures used in a health and social
care setting in achieving quality in the service offered...................................................11
Analyse the factors that influence the achievement of quality in the health and social
care service..........................................................................................................................12
Suggest ways in which the health and social care service could improve its quality...13
LO 4...............................................................................................................................................13
Evaluate the methods for evaluating health and social care service quality with regards
to external and internal perspectives................................................................................13
Discuss the impact that involving users of services in the evaluation process has on
service quality.....................................................................................................................14
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
Health and social care are an industry which provides medical facilities and services to people by
solving their health issues and problems. The main objective of health and social care
organisations is to maintain health of individuals. There are various methods for diagnosing and
treating of diseases which are used by health practitioners. This consists of criterion for working
with a team of health professionals including pathologist, nurses, specialists, surgeon,
diagnostics, etc. It is essential for medical practitioners to provide quality services to their service
user’s as need of quality is priority of this sector. If there is any mistake or error in operations of
medical practitioner then it can lead to severe complications (Horton, and Farnham, eds., 2015).
Look Ahead Care Support and Housing was founded in the year 1973. This provides various
facilities to people by giving medical aid to them. Our services can have up to around 12
bedrooms with people who specialise in dealing with those who are both mentally and physically
impaired. The following report addresses stakeholder perspective on the quality and position of
external standards setting agencies. This report is composed of existing quality measurement
standards and potential barriers to delivering quality healthcare services. It also addresses the
efficacy of policies, programmes, and processes that affect quality of health and social care
services. To stakeholders, the consistency viewpoint is the main field concern. It contributes to
customer satisfaction and allows stakeholders to have a positive impact. For the businesses the
output should be the goal. In health and social care, the meaning if quality does not merely
provide the appropriate services, it includes every dimension of their operations and what they
offer to their customers. Special consideration has been paid here in the current scenario to
understand the impact of quality on stakeholders and their quality expectations.