Managing Quality in Health and Social Care

This presentation discusses the standards, approaches, and potential barriers in managing quality in health and social care organizations. It explores the effective services, safety concerns, and responsive facilities in NHS. It also covers approaches like Total Quality Management and Continuous Quality Improvement, as well as potential barriers like communication gaps and lack of support. The presentation concludes with the benefits of quality systems and the best approach for hospitals.

MANAGING QUALITY IN
HEALTH AND SOCIAL
CARE
TASK 2

TABLE OF CONTENT
■ 2.1 Standards that present in health and social care organizations
■ 2.2 Approaches to Implement the Quality System
■ 2.3 Potential barriers in delivering the quality services to the customer
■ REFERENCES

Standards that present in health and
social care organizations
■ Effective services with care, support and good treatments that achieve positive outcomes,
concern on safety and protection of people, maintain the service quality etc, are the
standards that exist in NHS.
■ Concern about people or patients safety is one of the most vital role in heath and social care
organization that assure individual about safety appliance and focus of firm.
■ NHS will take care to its workers and people who are coming in their organization for taking
treatments. Responsive with facilities organized in such way to meet people expectation or
needs towards firm.
■ Safety is QCS system in embedded throughout: QCS doesn't regard health and safety
policies. Well led is one the standards that are using in health and social well being
companies.

Approaches to Implement the Quality
System
■ Total Quality Management
■ Benchmarking
■ Quality control
■ Continuous Quality Improvement

Implementation Approach of the
Quality System
■ The total quality control is interchangeable with the continuous quality control.
■ CQI is a tool to improve the medical services based on the great opportunity to improve
the existing medical services and facility.
■ Mainly the hospitals use the quality assurance to improve the quality of the healthcare
services. This focuses on identify the issues and then correct them using the correction
techniques.

Benefits of Quality Systems
■ Provide the systematic process to develop the medical practices.
■ This lead to internal and external benefits for the hospital.
■ Better customer review.
■ Good for the hospital image.

The Best Approach for the Hospital
■ The total quality management is the best approach to improve the performance and
quality control of the Tower Hamlets.
■ This process of quality improvement looks for the overall quality improvement of the
hospital Tower Hamlets.
■ Through this approach the quality of the product and services are improved which will
lead to the better performance and customer review.

2.3 Potential Barriers in Delivering the
Quality Services to the Customer
Internal Barriers
■ The communication gap with in the hospital staff will lead to the bad delivery of the
hospital services.
■ With unusual priority for the improvement reduces the effectiveness of the quality
improvement.
External barriers
■ lack of family and social support
■ lack of the health insurance

REFERENCES
Books and Journals
■ Graban, M., 2016. Lean hospitals: improving quality, patient safety, and employee
engagement. Productivity Press.
■ Ross, J.E., 2017. Total quality management: Text, cases, and readings. Routledge.
■ McFadden, K.L., Stock, G.N. and Gowen III, C.R., 2015. Leadership, safety climate,
and continuous quality improvement: impact on process quality and patient
safety. Health care management review. 40(1). pp.24-34.