Managing Quality in Health and Social Care
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Added on 2021-02-21
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Role of external agencies 2 1.3 Impact of poor service quality on stakeholders of Rose Meadow3 A. Impact of poor service quality 3 TASK 24 case 2.1 Standards that exists in health and social care for measuring quality 4 A. Opinion regarding best technique for quality 7 2.3 Potential barriers to delivery health and social care services 7 A. Three Potential barriers 8 TASK 38 3.1 Effectiveness of systems, policies and procedures used for achieving quality of services offered 8 A.
Managing Quality in Health and Social Care
Added on 2021-02-21
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Managing Quality inHealth and Social Care
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Perspectives of different stakeholders regarding quality..................................................1A. Understanding the quality of care......................................................................................1B. Stakeholders.......................................................................................................................2C. Perception of different stakeholders..................................................................................21.2 Role of external agencies in setting standards..................................................................2A. External Agencies in HSC.................................................................................................2B. Role of external agencies...................................................................................................21.3 Impact of poor service quality on stakeholders of Rose Meadow....................................3A. poor service quality...........................................................................................................3B. Impact of poor service quality...........................................................................................3TASK 2............................................................................................................................................42.1 Standards that exists in health and social care for measuring quality..............................4A. Understanding about standards..........................................................................................4B. Purpose of standards..........................................................................................................4C. Three standards related to health care................................................................................52.2 Different approaches to implement quality systems........................................................6A. Quality systems..................................................................................................................6B. Evaluation of TQM............................................................................................................6C. Other approach of quality..................................................................................................7D. Opinion regarding best technique for quality....................................................................72.3 Potential barriers to delivery health and social care services...........................................7A. Meaning of barriers...........................................................................................................7B. Three Potential barriers......................................................................................................8TASK 3............................................................................................................................................83.1 Effectiveness of systems, policies and procedures used for achieving quality of servicesoffered.....................................................................................................................................8A. Meaning of system, policies and procedure......................................................................8
B. Effectiveness of three systems...........................................................................................93.2 Factors that influence achievement of quality at Rose Meadow......................................9A. Three factors influencing quality of services....................................................................93.3 Ways through which Rose Meadow can improve quality of their services...................10A. Three major problems......................................................................................................10TASK 4..........................................................................................................................................114.1 Methods of evaluating quality of Rose Meadow considering internal and externalperspective............................................................................................................................11A. Importance of improving quality.....................................................................................11B. Three methods of evaluating quality of health and social care........................................124.2 Impact of users of services in evaluation process at Rose Meadow...............................13A. Advantages and disadvantages of involving service users..............................................13CONCLUSION..............................................................................................................................14REFERENCES..............................................................................................................................15
INTRODUCTIONManaging quality refers to the process which assist in improving quality of product andservices to consumers in order to get their satisfaction. This requires planning related to quality,assurance of quality through controlling and monitoring of working style. Quality managementassist in not only improving quality but also achieving it. In this report, there is discussion aboutmanaging quality in health and social sector. It is essential to maintain quality of services offeredto client's in order to maintain long term existence in industry. Quality in health and social care isimportant because consumers want some specified services such as disability, so it is essential toamong quality so satisfaction can be maintained (Amin and Zahora Nasharuddin, 2013). Thisreport is based on Rose Meadow which provides accommodation services, care and supportservices to resistance. Aim of this association is to improve quality of living life for people. Thisassociation provides 24*7 services by proper supervision with proper home like environment. Inthis report, there is discussion about different perspectives of quality in context of health andsocial care, different strategies through which quality of health and social care can bemaintained, different policies and evaluation policies and at last it discusses methodologies forevaluating health and care services quality. TASK 11.1 Perspectives of different stakeholders regarding qualityA. Understanding the quality of careQuality of care refers to the networking through which quality of services can bemaintained by managing cost and assist in maintaining customer satisfaction. In current market,there is essential role of technology, so it is easy to maintain telephonic and internet techniques.Quality of services can be done with the help of time management and limited errors. In case ofhealth and social care, there is requirement of best quality of services to consumers. RoseMeadow is the association which provides services related to personal care and accommodationsto help less people. As per case study, there is requirement of improvement in services offeredby individuals. So managers of Rose Meadow has to understand perspective of stakeholders toprovide best services (Barlow, Roehrich and Wright, 2013).1
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