Managing Quality in Health and Social Care|Report Royal Hospital
Added on 2020-02-12
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Managing Quality inHealth and Social Care
TABLE OF CONTENTINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Perspectives that stakeholders in HSC have regarding quality.............................................31.2 Role of external agencies in setting standards......................................................................41.3 Impact of poor service quality on HSC stakeholders............................................................5TASK 2............................................................................................................................................62.1 Standards that exist in HSC for measuring quality...............................................................62.2 Different approaches to implementing quality systems........................................................62.3 Potential barriers to delivery of quality HSC services..........................................................7TASK 3............................................................................................................................................8Brochure......................................................................................................................................83.1 Effectiveness of systems, policies and procedures used in an HSC setting in achievingquality in the service(s) offered.................................................................................................103.2 Other factors that influence the achievement of quality in the HSC..................................103.3 Ways in which the HSC service could improve its quality.................................................12TASK 4..........................................................................................................................................13Covered in PPT.........................................................................................................................13CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................14
INTRODUCTIONQuality is referred to be one of the most considerate prospect of health and social care(HSC) organisations where they these are equally indispensable to both the service users andproviders along with their other associated stakeholders referred as external bodies. It is basicallydue to their pure configuration in service sector industry where managing an apt level quality isalways referred to be their foremost concern (Aiken, Sermeus and Tishelman, 2012). The presentreport is based upon an elected organisation named Royal United Hospital situated in UK wherethey are currently dealing with a tough phase in administrating their work quality. This report hasthus discoursed upon those tactics that can be implicated by them as a way of improving thequality of their offered services to a great extent. This together included some effective strategiesfor the same with a prime involvement of both internal and external stakeholders of theorganisation into it. By which, the impact of poor services onto the affiliated stakeholders of theorganisation has together been discussed over here.TASK 11.1 Perspectives that stakeholders in HSC have regarding qualityThere exists two type of stakeholders in an organisation namely external and internalstakeholders where they are accepted to carry both negative and positive perspective towards theservice quality of HSC that are as mentioned below-StakeholdersInterestsPositive impactNegative impactGovernmentGovernment bodies arethose externalstakeholders who triesto balance theperspective of both theinvestors and thecustomers towards thequlaity.Theyimplement practicesand laws for qualityimprovement and also,enhance revenue for theThegovernmentalbodies of UKwith anoptimisticperspectivehave dulylessened downthe highexpenditure ofRoyal UnitedHospitalThegovernmentalbodies with apessimisticoutlook towardsthe cited firmhave planned tocollaboratethem withseveral otherhealth carecenters that is
companies' benefits. (Brunsson,Rasche andSeidl, 2012).This was with aprime concernof treating theelder citizenswho werepreviouslyprohibited toseek such highprice medicalcare.basically due toits fewernumber ofemployees. InvestorsInvestors will seek toearn the huge amountof profits and that iswhy they will avoid tospend extra onimproving the qualitywhich is a direct loss tothem. They are notdirectly related to thecustomers and that iswhy they have nointerest in theirsatisfaction level ratherthey just aim onattaining the maximumprofit.The investorshave dulyreferred toescalate theirinvestmentbecause of abetter quality oftheir servicesthat in turn isapparent toraise the capitalfunds of thequoted entity.A negativeaspect of theinvestorstowards RoyalUnited Hospitalis its low budgetexistence wherethey are liableto pay theprofits to theiraffiliatedinvestors thathas negativelyaffected theirfiscal resources(Dye, Reederand Terry,2013).
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