Managing Quality in Health Care - Groveland park

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Added on 2019-12-03

Managing Quality in Health Care - Groveland park

Added on 2019-12-03

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MANAGING QUALITY

TABLE OF CONTENTSINTRODUCTION ..........................................................................................................................3TASK 1 ...........................................................................................................................................31.1 Explaining perspectives of stakeholders regarding quality...................................................31.2 Analyzing the role of external agencies in in setting standards for quality .........................41.3 Assessment of impact of poor service quality on stakeholders ...........................................5TASK 2 ...........................................................................................................................................62.1 Explanation of standards for measuring quality that exist in residential care facilities ........62.2 Evaluation of different approaches for implementing quality systems ................................72.3 Analyzing potential barriers to delivery of quality care........................................................8TASK 3 ...........................................................................................................................................93.1 Evaluating the effectiveness of systems, policies and procedures .......................................93.2 Analyzing other factor which influence achievement of quality ........................................103.3 Suggesting ways quality could be improved .....................................................................10CONCLUSION .............................................................................................................................11REFERENCES .............................................................................................................................122

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INTRODUCTION Managing quality in health care is concerned with improving effectiveness of treatmentsand increasing patient satisfaction with the service. It involves implementation of variousqualitative and quantitative approaches, policies and strategies which aim at improvingefficiency as well as safety of processes and systems of service delivery (Büyüközkan and Çifçi,2012). There is an increased attention on quality management in health care sector owing to therising concern of hospital acquired infections. The present report is based on managing quality atGroveland park care home. The organization has recently faced frequent outbreaks ofMethycillin Resistant Staphylococcus Aureus infections. This has led to an increase in the rate ofhospital admission because a large number of clients share eating and living accommodation.Therefore, it is extremely important to tackle these infections. In the present report, differentperspectives of quality have been analysed in relation to health and social care. Systems, policiesand procedures in the context of health and social care have been evaluated. Moreover,understanding has been developed regarding strategies fort achieving quality in health and socialcare. TASK 1 1.1 Explaining perspectives of stakeholders regarding qualityThe stakeholders in health and social care can have different perspectives regardingquality. A health care organization like Groveland park can have different stakeholders such asstatutory, third sector, private and informal. These have been explained below:Statutory- Among these stakeholders come the strategic health authorities, primary caretrusts, social service departments etc. (Yoder-Wise, 2014). Third sector- These stakeholders are the focus groups, action groups and charities whichare associated with Groveland Park care home.Private- Practitioners and private providers of health care services will be the privatestakeholders of the residential home (Bloom and et.al., 2015). Informal- Informal stakeholders of Groveland park will comprise of service users, theirrelatives and carers. These stakeholders have the following perspectives regarding quality in health and social care:3

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Professional perspective- Professional perspective is concerned with the implementationof various quality management frameworks at the residential home. Stakeholders haveviews that the residential home should have proper quality management frameworks suchas SERVQUAL (Landolina and et.al., 2012).Social perspective- Social perspective comprises of the expectations and perception thatservice users have. The service users of Groveland park are elderly people. Some of themeven suffer from dementia. Service users expect to obtain an environment which is harmfree. They expect the residential home to provide them hygienic place for living andeating. Also, they have expectation of efficient and effective systems and processes ofservice delivery. Personal perspective- Stakeholders of Groveland park also have personal perspectivesregarding quality in health and social care. They have a sense of responsibility for qualitycontrol and quality assurance (Tricco and et.al., 2012). They expect the residential hometo follow a medical setting or a program for quality assurance. 1.2 Analyzing the role of external agencies in in setting standards for quality There are various external agencies which play a significant role in setting standards forquality in health and social care in organizations like Groveland park. These external agenciescomprise of NICE, CQC, Health service commissioners etc. Their role has been analysed below:NICEThis agency provides quality standards in the form of concise sets of prioritizedstatements . These play a significant role in maintaining quality in health car organizations. Thisis because these standards are designed for driving measurable quality improvements withinspecific areas of health care (Standards and Indicators, 2015). NICE helps in setting standards atorganizations like Groveland Park by enabling health care practitioners to make decisionsregarding care on the basis of THE latest evidence and THE best practice.CQC or Care Quality CommissionCQC plays an important role in setting standards at Groveland park. CQC inspects thehealth and social care organizations for practicing fundamental standards of care. Thesefundamental standards cover the areas such as premises and equipment, food and drink, goodgovernance, staffing, patient safety etc. (The fundamental standards, 2015). In order to achieve4

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