MANAGING QUALITY IN HEALTHCARE

Running head: MANAGING QUALITY IN HEALTHCARE
Managing quality in healthcare
Name of the student
Name of the university
Author note

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MANAGING QUALITY IN HEALTHCARE
Table of Contents
Introduction:...............................................................................................................................3
Background of Royal Perth Hospital:........................................................................................4
Leadership actions that needs to be taken for developing the model:........................................5
Discuss whether the development of the model should be based on an evidence based
approach:..................................................................................................................................10
Process of following the steps of developing the model:.........................................................13
Conclusion:..............................................................................................................................16
References:...............................................................................................................................18
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MANAGING QUALITY IN HEALTHCARE
Introduction:
According to Al Khamisi, Munive-Hernandez andCampean (2018) managing quality
in healthcare is one of the most significant matters of consideration as it is the key
ofaccelerating the degree of accountability of healthcare organisations and promotes the
health and wellbeing of patients. It is to be noted here that the fundamental purpose of quality
management in healthcare is to improve the effectiveness and efficiency of treatment and
thereby generate highest satisfaction among patients. The healthcare system comprises of
various factors such as pharmacies, medical clinics and hospitals. Thus, it is important to
manage the quality of the system and thereby improve the service. Kamra, Singh & Kumar
(2016) perceived that managing quality in healthcare is to provide high quality to the patients
on the basis of their need in a safe, affordable and effective manner. This is the collaborative
approach, which involve both patients and healthcare practitioners, family members of the
patient and the healthcare practitioner.
The key goal of quality management system in healthcare is to improve the entire
healthcare system along with the service that is the key of promoting health and wellbeing of
patients, which can eventually improve the entire healthcare system as a whole. Barbé et al.
(2017) put stress on the fact that high accuracy, compliance with applicable standards is some
of the major factors of effective healthcare system, which can ultimately improve the
satisfaction level among patients. This paper aims to evaluatethe quality management in
healthcare. Royal Perth Hospital has been chosen as the organisation. The leadership ship
actions that are needed to be taken for the sake of implementing the healthcare model will be
discussed in the paper. Furthermore, the steps required for developing the model will also be
presented in the paper.
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MANAGING QUALITY IN HEALTHCARE
Background of Royal Perth Hospital:
Royal Perth Hospital is the largest healthcare service provider in Australia, which was
established in the year 1855. The hospital is renowned for innovation, which is serving them
with the ability to gain excellence in medical research and thereby provide the patients with
high quality of service. This hospital is considered as the busiest emergency department
across Australia and the second biggest trauma workload in the country
(Rph.health.wa.gov.au. 2020). Being one of the prime teaching hospitals, Royal Perth
Hospital is highly committed towards collaborating with the universities with the intension of
building global reputation in the field of research and innovation. Both the healthcare
practitioners and patient support staff are highly dedicated towards providing exceptional
care and safe, high-quality and efficient services to the patients. As a whole, the hospital
basically provides supportive and compassionate service to all of the western Australians
(Rph.health.wa.gov.au. 2020). The hospital comprises of more than 400 beds and the service
provided by them include, adult major trauma, complex and elective surgery, highly
specialised surgical services, tertiary mental health, specialist medical services and a range of
same-day clinical support services (Rph.health.wa.gov.au. 2020).
The hospital acknowledges the collaboration with the aboriginal comunity and
promotes their health and wellbeing. This is one of the major parts of East Metropolitan
Health Service, which are the fastest growing health services in Australia. Being the leading
healthcare practitioners in Australia, there are four different operational departments in the
hospital, who are highly committed towards providing excellent service and care to the
patients (Rph.health.wa.gov.au. 2020).
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Figure 1: Organisational structure of Royal Perth Hospital
(Source: Rph.health.wa.gov.au. 2020)
This is the public-private ownership hospital, which is highly committed towards
offering the patients with effective treatment on the basis of their health related issues. The
quality assurance department of this hospital is highly committed towards meeting the
prescribed healthcare centre. Two of the core principles of the hospital are clinical excellence
and patient safety. In order to work as per these principles, the hospital has implemented the
approach of after-hours space- one of the revolutionary approaches towards improving the
accountability of senior clinicians.
Leadership actions that needs to be taken for developing the model:
Ginter, Duncan & Swayne (2018) shaded light on the fact that leadership is referred
as the behaviour of individual people for directing to the activities of a group and thereby
accomplish the shared goal. In the context of health and social care sector, the fundamental
role of leadership is to influence the activities of the group of healthcare practitioners and
lead them to provide excellent service on the basis of requirements of patients. Papp (2018)
showed that as the monitoring and evaluating the quality of data has become the matter of
utmost importance in the healthcare sector, it is important implement an effective health
model, which will serve the healthcare practitioners with the ability to monitor the data
regularly and thereby promote the health and wellbeing of patients. However, in order to
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implement the new framework, it is important for the higher authority of Royal Perth
Hospital to change the organisational structure and culture. Still,Venkataraman (2015)
contended on the ground that these changes can result in negative attitude among the staffs,
which will eventually hamper their accountability.
There lies the significance of effective leadership, which will help the hospital to lead
the staffs towards appropriate direction. D’Andreamatteo et al. (2015) observed that clinical
skills, business competencies, and interpersonal or soft skills are some of the major skills of
successful healthcare leaders, which help the leaders to guide their organisation properly. As
the healthcare sector of Australia is characterised by continuous reforms in order to deliver
safe, effective, and high-quality care, the higher authority of Royal Perth Hospital should put
stress on practicing effective leadership in order to drive proposed change in every level of
the hospital.
Strong leadership is the key factor of transforming the vision into practical health
system, which is the key of improving the quality of care. Lindlbauer, Schreyögg& Winter
(2016) shaded light on the fact that in the healthcare system, the role of leaders is to work
collaboratively with healthcare practitioners and be accountable towards mitigating health
related issues among the patients. It is important for the leaders to make necessary
modifications in nursing practice and education in order to strengthen the skills and
competencies of the nurses and thereby serve them with the ability to offer excellent care to
the staffs. In addition, Grimes & Judd (2020) stressed on the ground that it is the role of
leader to improve the communication skill among the nurses, so that they can work
collaboratively with the health professionals and patients and thereby reform their effort
across the heath system. In the context of health and social care, the nurses plays a major role
in the way of identify and develop evidence-based improvements to care and transform
research findings to the practice environment. Clay-Williams et al. (2020) opined that
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