Managing Quality in Hospitality Tourism and Events

Managing Quality in
Hospitality Tourism and
Events

Contents
INTRODUCTION.....................................................................................................................................3
MAIN BODY.............................................................................................................................................3
3 underlying reasons for poor quality that may have impacted Ryanair..................................................3
Examine to what extent Ryanair has the financial capabilities and competent employees to improve
quality......................................................................................................................................................3
Recommendations for Ryanair, to improve the quality of their service by ensuring that your group
suggest a suitable total quality management concept...............................................................................4
CONCLUSION..........................................................................................................................................4
REFERENCES..........................................................................................................................................5