Managing Quality in Hospitality, Tourism and Events Assignment - Doc

Added on - 04 Oct 2020

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MANAGING QUALITYIN HOSPITALITY,TOURISM AND EVENTS
Executive summaryThe present report will cover all the informations about travel and tourisms industry,including EasyJet as lower cost airline. It was state problems being currently experienced byorganization and include to what level firm has right capabilities and power to improve services.This report was clarified benchmarking techniques following by firm and Kaizen techniques asrecommendation for improvement.
Table of ContentsINTRODUCTION...........................................................................................................................1TASK...............................................................................................................................................1Issues being currently experienced by Easy Jet...........................................................................1In some extent of right capabilities and competences to improve quality...................................3Impact of one technique on easyjet in context of delivering services and quality......................4Recommendation as improvement...............................................................................................5CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
INTRODUCTIONManaging quality is one of the most important activity or act of overseeing all tasks andactivities needed to maintain in workplace as desired level of expectation. Managing quality intravel and tourism increase standards of services more than the others (Yi, Day and Cai, 2014). Itrefers to any systematic activity and planned directly towards offering customers with productsand services of proper quality, along with assurance that firm meets' customer requirement. Thepresent report is based on EasyJet airlines company and explain issues which they experiencedcurrently. It clarifies what extent firm has right capabilities and abilities to improve quality. Italso explains impact of one of technique that have on organization in term of effective qualitymanagement and delivering accordant. Furthermore, it clarifies recommendation as improvementin context of EasyJet.TASKIssues being currently experienced by Easy JetEasyJet is a British airline serve their services at low cost, they operate international anddomestic scheduled service over 1,000 routes in much than 30 countries. Airline offersimpressive discount on booking of flight tickets and customers book cheap flights at their officialEasyjet.com website. Organization has seen enlargement since their establishment, havinggrowth through a combination of business acquisitions and base beginnings fueled by customersrequest for low cost air travel (Holloway, 2017). Easyjet operate their functions and businessservices effectively at low cost, they along with subordinate firms such as Easyjet Switzerlandand easy jet Europe and also operate more than 300 aircraft.Issues get arise-Issue 1-After offering discounts and other facilities Easyjet airline presently experienced manyproblems which directly effect their business growth and success in airlines industry. In UK lowcost airlines special performed poorly, Easyjet also coming in as lower ranked airway of countrywhich based mostly on their poor demand handling score. Organization do not managedcustomers claims for their poor services which impact on their profit margin more than the otherairlines in UK.Issue 2-1
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