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(Doc) Managing Quality in Hospitality, Tourism and Events

   

Added on  2021-01-01

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MANAGING QUALITY INHOSPITALITY, TOURISM ANDEVENTS
(Doc) Managing Quality in Hospitality, Tourism and Events_1

EXECUTIVE SUMMARYAirbnb was founded in August’ 2008 at San Francisco in California. It is a start-up of US whichhas seen tremendous increase in the revenue with time. Airbnb was launched at the time whenfounders could not afford their rent. The industry has 60 million users, over 2 million listing andhas been valued at $25 billion in 2016. Airbnb provides an online platform to allow individualsto rent out their homes, rooms or apartments to visitors.
(Doc) Managing Quality in Hospitality, Tourism and Events_2

TABLE OF CONTENTSEXECUTIVE SUMMARY.............................................................................................................2INTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1Problems being currently experienced by Airbnb.......................................................................1TASK 2............................................................................................................................................4The capabilities and competences of Airbnb to improve quality of services..............................4TASK 3............................................................................................................................................6Impact of techniques on Airbnb in terms of effective quality management...............................6CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
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INTRODUCTIONHospitality industry includes lodging business, hotel services, accommodation facilities,bars, restaurants, entertainment, amusement park and theatres, cafes as well as food andbeverages department. Airbnb was founded in August’ 2008 at San Francisco in California. It isa start-up of US which has seen tremendous increase in the revenue with time. Airbnb waslaunched at the time when founders could not afford their rent. The report will provide aguidance about various issues faced by Airbnb in recent scenario and its capabilities andcompetencies to improve quality in the coming years. Use of techniques will also be depicted inthe present report.TASK 1Problems being currently experienced by AirbnbAirbnb has evolved tremendously providing lodging and accommodation facility to manytravellers. The industry has 60 million users, over 2 million listing and has been valued at $25billion in 2016. Airbnb provides an online platform to allow individuals to rent out their homes,rooms or apartments to visitors. It has though enhanced its operations in few years manyproblems and issues arises giving travellers a bad experience. Airbnb has been associated withmany ill practices majorly in UK and other parts of the world as well. News and stories aboutmurders, injuries, sexual assault and discrimination are common in respect of Airbnb. Theseissues associated with Airbnb are:No help at times of Emergency– Many travellers and visitors have faced issuesregarding help services at the time of emergency while using Airbnb in UK as these houses arelocated mostly in suburban areas where network and help reaches late. The Trust pilot has ratedthe industry as bad with 1 star out of 5.Irresponsible representative – The people associated with Airbnb are mostlyirresponsible and have a neglecting attitude when it comes to help customers. No customer careservices are provided and no valuable guidance is given to customers in the UK based services.Many people has rated their customer service team as ill-mannered and carefree.1
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