Managing Quality Risks & Cost in Health Care

Added on - Oct 2019

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Running Head: Managing Quality Risks and Cost in Health CareAssessment Task 2:Developing Valuein HealthCare
Managing Quality Risks and Cost in Health CareContentsExecutive summary:...................................................................................................................2Introduction:...............................................................................................................................2Background/historical context for the report:........................................................................2Specific objectives:................................................................................................................2Methods:.....................................................................................................................................3Case study/historical analysis:...............................................................................................3Results:.......................................................................................................................................3The Cleveland Clinic’s approach:..........................................................................................3Three options from that approach recommended for application in a NSW hospital:...........4Potential implementation barriers and facilitators:................................................................5Discussion:.................................................................................................................................6Key issues emerging from the results:...................................................................................6Limitations of the report and findings:...................................................................................6Conclusions and recommendations:...........................................................................................6References:.................................................................................................................................81
Managing Quality Risks and Cost in Health CareExecutive summary:This report elicits a modern framework of healthcare service delivery that is known as thevalue-based healthcare service delivery being observed at the Cleveland Clinic in the US. Ananalysis has been conducted during a study tour on the operations of the healthcareestablishment in order to gather key inputs regarding the service framework observed by thereputed clinic and the results that are visible in terms of the customer satisfaction, growth,profitability and sustainability. The main purpose was to implement a more advancedhealthcare delivery framework at a hospital in New South Wales such that a holisticimprovement in the service delivery and patient satisfaction might be achieved by the clinicby following the footsteps of the Cleveland Clinic.Introduction:Background/historical context for the report:The purpose of this report was to evaluate the healthcare delivery framework observed at theCleveland Clinic in the US and determine the pros and cons of the service deliveryframework that was being observed at the clinic. The management of the hospital at NewSouth Wales wishes to implement a more advanced and logical model of health servicedelivery in order to offer better services to the patients and enhance the customer satisfactionmanifold.Specific objectives:The specific objectives behind the preparation of this report were as follows:To determine the healthcare model being observed at the Cleveland Clinic in US andfind out its advantages and disadvantages.To evaluate the value-based healthcare service delivery model in-depth.To find out the effect of the value-based healthcare service delivery on patientsatisfaction.To propose the implementation of the value-based healthcare service delivery to themanagement of the NSW hospital.To successfully resolve the resistance that might emerge from the changemanagement strategy.2
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