Managing Quality Service and Working Together

Running head: MANAGING QUALITY SERVICE AND WORKING TOGETHER
Managing Quality Service and Working Together
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2MANAGING QUALITY SERVICE AND WORKING TOGETHER
Table of Contents
Managing a quality of customer service:...................................................................................3
Working together:......................................................................................................................3
References:.................................................................................................................................5
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3MANAGING QUALITY SERVICE AND WORKING TOGETHER
Managing a quality of customer service:
Providing high quality of service to the customers is one of the major ways of strengthening
the public image of a firm. This is the mode of keeping the customers satisfied. It is the prime
responsibility of staffs, working in health and social care sector to put stress on improving the
quality of service, which is the key of promoting health and wellbeing of the healthcare
practitioners (Ginter et al. 2018). The healthcare practitioners must be committed towards
ensuring safety of patients by avoiding injury of the patients. In addition, the healthcare
practitioners must also practice patient-Cantered, which is the key of respecting individuals
and offer service to the patients with high quality of service as per their requirement. The
healthcare practitioners must also put stress on maintaining the clinical standard and treat
patients with respect and dignity. This is the way, through which mental wellbeing of staffs
can be promoted. Being the senior healthcare practitioners, it is important to monitor the
performance of junior staffs and thereby ensure that the staffs are working as per the clinical
standard.
Quality in healthcare means providing care to the patients in accordance with their needs and
requirements. Managing quality in healthcare serves the practitioners with the ability to
involve the patients and the family members in decision making process. Good experience of
customer service is one of the major ways of setting expectation of quality of care (Landers et
al. 2016). This is the way, through which the healthcare practitioners can keep the patients
happy and satisfy and thereby lead them to return in same healthcare organisation.
Working together:
Practicing team working in the healthcare setting is the matter of utmost importance. This is
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