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MANAGING QUALITY TABLE OF CONTENTS INTROUCTION 1 TASK 11 1.1 Perspective that stakeholders have in health and social care

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TASK 23 2.1 Standards exists in health and social care in measuring quality 3 2.2 Different approaches to implement quality system 4 2.3 Potential barriers to deliver quality of health and social care services 5 TASK 36 3.1 Evaluating effectiveness of system, policies and procedures 6 3.2 Analysing factors for achievement of quality in health and social care 6 3.3 Recommendations for improving quality within organization 7 CONCLUSION 8 REFERENCES 9 INTRODUCTION Managing quality focuses on a universal concept that organization products and services are consistent and they

MANAGING QUALITY TABLE OF CONTENTS INTROUCTION 1 TASK 11 1.1 Perspective that stakeholders have in health and social care

   Added on 2019-12-03

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MANAGING QUALITY TABLE OF CONTENTS INTROUCTION 1 TASK 11 1.1 Perspective that stakeholders have in health and social care_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Perspective that stakeholders have in health and social care...........................................11.2 Analysing role of external agencies for setting standards................................................21.3 Assessing impact of poor service quality on stakeholders...............................................2TASK 2............................................................................................................................................32.1 Standards exists in health and social care in measuring quality.......................................32.2 Different approaches to implement quality system..........................................................42.3 Potential barriers to deliver quality of health and social care services.............................5TASK 3............................................................................................................................................63.1 Evaluating effectiveness of system, policies and procedures...........................................63.2 Analysing factors for achievement of quality in health and social care...........................63.3 Recommendations for improving quality within organization.........................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
MANAGING QUALITY TABLE OF CONTENTS INTROUCTION 1 TASK 11 1.1 Perspective that stakeholders have in health and social care_2
INTRODUCTIONManaging quality focuses on a universal concept that organization products and servicesare consistent and they are giving excellent quality at the best price to the individuals. It has 4major components which constitutes quality planning, control, assurance and improvement.Effective quality management within hospital helps them in gaining their patients attraction asorganization has best treatment options for their patients (Carlström, 2010). In relation to this,this present report is based on health and social care in a local authority facility which is in WestLondon. This present report focuses on analyzing role of stakeholders in health and social careregarding the quality of service. Further, it also explains standards which exist in health andsocial care for measuring the quality.TASK 11.1 Perspective that stakeholders have in health and social care Stakeholders are those who have interest in organization but at times they are affectedwith the business course of action. This problem is quite big in hospital sector as one wrongtreatment shatters the goodwill of the organization. Patients are also treated as stakeholders. Thisis because they pay for health care services and are also considered as an end user of it (Chen,2013). Further, health care stakeholders are medical professionals, different government bodies,trustees, supporting staff, local government authorities, professional doctors, nurses and caretakers. Trustees are the one who gives financial support to health and social care which leads ineffective functioning and also helps in developing hospital venture. Generally, these trusteesraise fund so that health organization team can do effective and successful operations with bestof the infrastructure and technologies. Further, local authorities have their own significance as they take part in development oforganization and also help health care ventures to give best of the accommodation and facilitiesto treat their patients. Care takers and nurses are the paid employees who are considered asassistant to doctors who usually helps them in making operation and treatment successful(Hernon and Altman, 2010). Under the given case study, all the stakeholders are right nowimposing their focus on Methicillin-Resistant Staphylococcus Aureus (MRSA) which is aninfectious disease and hospital organization have to cure it in a positive as well as in effectivemanner. 1
MANAGING QUALITY TABLE OF CONTENTS INTROUCTION 1 TASK 11 1.1 Perspective that stakeholders have in health and social care_3
1.2 Analysing role of external agencies for setting standards Local authority facility which is in West London does many operations and treatmentsthroughout the year. In context of it, external agencies play a crucial role to set quality ofstandards for health and social care organization. These standards are normally set by WorldHealth Organization (WHO), National Health Service (NHS), Care Quality Commission (CQC),government bodies on health care in UK, etc. (Vellnagel, 2013). Further, these external agenciesset various standards and benchmarks which are required to be followed by each and everyhospital for their effectiveness as well as betterment. These agencies impose various rules andregulations which health care organizations have to consider for generating goodwill and trust oftheir patients. Moreover, these external agencies check and inspect some crucial issues in health andsocial care like sanitation, washroom facilities, accommodation provided to patients,technologies used for operation, etc. Apart from setting standards in hospital venture, theseexternal agencies focuses on giving training and development to their professional doctors,nurses, radiologist, etc. so that they can recover their patients in best and effective manner.Further, if any problem persists in health care organization then these external agencies helpsthem in finding new alternatives and best way to solve their problem. Most of the externalagencies are generally working in partnership with one another in order to make sure thateverything is properly aligned and balanced when it comes to standards of health and social care.Under the given case study, these health care agencies have to find a suitable way tosolve infectious disease. Methicillin- Resistant Staphylococcus Aureus (MRSA) is a diseasewhich is spreading in West London and especially in the hospital itself (Collison and Spears,2010). Old age people are the major ones who have are affected by this infection. This infectionis also spreading by eating together as well as in living accommodation. These external agencieshave to implement and undertake necessary steps to save life of patients and also find somevaluable ways to stop this infection to spread.1.3 Assessing impact of poor service quality on stakeholders Stakeholders have a keen interest in hospital as they focus on betterment and healthy lifeof individuals. But at times, poor service quality affects hospital performance and also impactsinterest of their potential stakeholders. If services of hospital are not proper and patients are notgetting the best of the treatments, then it will affect goodwill as well as functioning of the2
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