Report on Managing Quality in Health and Social Care : Wellington Hospital

MANAGING QUALITY
IN HEALTH AND SOCIAL
CARE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1................................................................................................................................................1
1.2................................................................................................................................................2
1.3................................................................................................................................................2
4.1................................................................................................................................................3
TASK 2............................................................................................................................................4
Covered in PPT...........................................................................................................................4
TASK 3............................................................................................................................................4
3.1................................................................................................................................................4
3.2................................................................................................................................................4
3.3 ...............................................................................................................................................5
4.2................................................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Different departments has their own requirements and criteria which needs to be fulfilled
effectively so that it can give the best results. In health and social care maintenance of standards
and quality is the most important factor which needs to be full filled so that ultimate objective of
providing well being can be achieved. It helps in giving the customers good services which puts
a positive impact on the image of companies (Cebul and et. al., 2011). The given report is
constructed on Wellington Hospital which is one of the most famous medical institution in UK.
Below text will explain how this institution deals with its stakeholders and maintain quality in its
services along with the barriers faced by them in reaching to desired standards.
TASK 1
1.1
Stakeholders are those who has direct or indirect interest in the functioning of a particular
institution and it is very important they are kept satisfied and informed with the proceedings of
work place. In order to explain standards in well being, different modes can be utilised. Working
staff of given organisation use their skills and knowledge to give customers best services. In
return of they expect that they are given the required job security and safety which is of immense
importance to get the required performance out of them. External stakeholders which are
customers who expects high level of satisfaction from the institution where they invest their
amount and for same it is necessary that they are given high quality services so that they do not
feel that they are ignored or ill treated (Marlatt, Larimer and Witkiewitz, 2011). It is the duty of
top management that all the proceedings of work place are carried out within the legal
framework so that government who is an important external stakeholder expectations are
fulfilled. This helps the institution to operate freely without any intervention of regulatory
bodies. Thereafter there are some other parties too which plays a significant role in the
Wellington like the research agencies. They are responsible to transfer the information regarding
the institution to all the interested parties with the help of publishing reports on global level. This
way the knowledge of quality as standard is communicated to all those who are involved in
taking the healthcare service from the cited institution (Almalki, Gerald and Clark, 2011).
1