Managing Service Quality in South Quay Hotel: Theories, Principles, and Importance of Measuring Service Quality
VerifiedAI Summary
This report critically evaluates main theories along with principles related to managing service quality and importance of measuring quality of service at workplace. It further appraises management of service quality for the company to establish impacts of existing service delivery practices on motivation along with engagement of staff. At last, it produces a Customer Feedback System Framework which the company could utilise for monitoring addition to continually improve service quality.