Managing Strategic Resources and Operations in the Casino and Hospitality Business Association

Managing strategic resources and operation
Overview of casino and hospitality business association
The casino to be considered here is the sky entertainment group having branches in cities of
Australia and Newzealand. The casino is listed on NewZealand and Australian National Stock
Exchange so any development related to the casino has economic spillover effects over the
stock market of particular 2 countries (Ketokivi, 2015). The casino attained the figure if $1billion
recently. The casino is situated alongside the variety of restaurants, bars, 5-, and Auckland’s
tower. One of these hotels, to be considered here, is the international Sky City Grand Hotel. The
hotel has more than 200 rooms and deals in the hospitality industry. The hotel is one of few big
names in the hotel industry. It was opened in 2005 by Prime Minister Helen Clark. Many
celebrities have stayed in the rooms of the hotel like Justin Bieber, Justin, Timberlake and
Christina Aguilera. The hotel is staying place for VIPs, businesspersons and high stake
gamblers (Hitt, Xu, & Carnes, Resource based theory in operations management research,
2018).
Day to day operations
The casino has different games to play along with many restaurants and bars. The casino
remains open 24/7 and food and drink are served throughout the day. So there are many
persons associated with the casino-like waiters and waitresses, janitorial staff, chefs, clerk.
Along with all these persons, heavy security is deployed in the casino as it involves transactions
worth millions of rupees. The coin counting remains operational throughout the day as people
gamble the whole day and night. They are given room facilities and drinks. The upper
management authority or executives take decisions regarding day-to-day operations of the
casino (Bromiley & Rau, 2018).
Linkages between casino and hospitality business
The casino and hospitality business are inter-linked. There are many casinos which have hotels
and restaurants alongside many other facilities. The casinos, in order to fascinate the customers
to visit again provide some incentives like free accommodation. The customers losses millions;
but they get free rental services, thus feeling like they have gained some part of the lost money.
This facilitates the customer to visit again and indulge in gambling. In some casinos, alcohol is
served free to fascinate more customers (Kaufmann, Esslinger, & Carter, 2018). The persons
who are provided staying facility in 5-star hotels are given facility in the casinos so as to lure
them by providing the bait, The food preparation in a casino is done along with providing leisure
activities. The entertainment industry is part of the casinos as well.
Sustainability
The casinos are famous for the waste of energy due to their policy to provide the timeless
environment (Kumar & Paraskevas, 2018). In order to provide a timeless environment, the
casinos do not have windows. So by working in natural light in daytime can reduce the carbon
footprint of the casinos. If not natural light, there must be the use of less energy consuming LED
lights. Along with this, the casinos can promote recycling by using recycled products. The latest