Table of Contents INTRODUCTION...........................................................................................................................1 MAIN BODY...................................................................................................................................1 1. Quality standard, supply chain and usage of ICT in M&S......................................................1 2.Demonstrationofgoodpracticeswithintheorganizationusingdiagnostictoolsfor improving the sustainability and performance of business..........................................................2 Evaluation of findings by organisation in quality and supply chain............................................3 CONCLUSION................................................................................................................................4 REFERENCES................................................................................................................................5
INTRODUCTION Sustainable development refers to a stable development within organisation that has been done in present for securing the future. Present study lay emphases on Marks & Spencer. It is a British multinational retailer company which was founded by Michael Marks Thomas Spencer in 1884. It has headquartered in Westminster, London. It served the area worldwide. It has specialisation in clothing, food products and home domestic products. This report will include the services that are involved in Quality standards and supply chain management.Purpose of this report is to evaluate the usage of Information communication technology in quality audit and supply chain management. Different stakeholders present in marks & Spencer like marketers, financier, It holder, e-commerce which requires different strategies and standards for better growth. This report will identify the analytical tool that used for accessing data. This report will evaluate the findings that been used in M&S for indicating good practice operations. MAIN BODY 1. Quality standard, supply chain and usage of ICT in M&S Quality standard can be defined as production of goods and services which meets the requirements, specifications, guidelines and characteristics that can be used consistently to ensure that material, products, processes and services that fit the main objectives of the organization (Stanfield And et.al., 2016). Generally quality standards are used to satisfy the quality requirements of customers such as ensuring the safety and reliability of the products and services which complies with the legal laws and regulations along with the affordable cost of products. M&S quietly carry the flag of sustainability as the Marks & Spencer mainly deals with the large variety of clothing items so company have to heavily relay on its suppliers for the quality source materials. By introducing ISO 26000 to its largest suppliers in order to ensures the ethical standards in M&S company. ISO 26000 (International standardization for organization) guarantees the ethical and social standard. So it ensures the Marks and Spencer to conduct their business in more transparent and accountable manner (Munce and et.al., 2018). This helps M&S in setting the sustainability framework of the company which helps in meeting the quality standards for production of goods and services. Supply chain management is termed as the flow of goods and services which may involves the movement and storage of raw material in order to produce finished products. Supply
chain management of M&S mainly helps in managing the operations and supply of the product from the point of origin to the point of consumption. Marks and Spencer has its outsourcing via tech supply chain as a part of five year tech overhauls. So the manager of M&S invited the TCS (Tata Consultancy services) as its principle technology partner for the fresh supply of food items. Also nthis platform will help M&S in foresee any possible disruptions to availability via real time alerts so that it allow the company to take fast preventions regarding the food fulfilment standards. 2
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ICTreferstoInformationCommunicationtechnologythatprovidestheaccessto information through telecommunications, this helps in maintaining the effective relationship between the staff members and also ICT helps in determining the preferences and requirements of customer. This encourages the communication of the M&S with customers and thus it helps in producing the goods and services according to the requirements of consumers (Basu, 2017). TCS is one of the world's leading technology company which strengthens the supplier base of the firm via use of technology within Marks and Spencer. 2. Demonstration of good practices within the organization using diagnostic tools for improving the sustainability and performance of business Marks and Spencer is a huge enterprise which consist of large number of operations in various different outlets. So in order to sustain the firm for the longer time, M&S uses various diagnostic tools which helps in determining the operations and functionalities of all the departments. So M&S is using diagnostic tool to measure the good practices of the firm using three different aspects such as: ďˇCustomer needs: Fulfilment of these needs helps in increasing the profitability of the firm and this helps in improving the efficiency of the processes in Marks and Spencer. ďˇOrganisation needs: in order to adopt the good practice at work place, QSDFC helps in managing the risk and controlling the value adding process of Retailing industry. ďˇEmployee needs: In order to achieve the good practices at workplace, QSDFC helps in fulfil the needs of employee through analysing the work processing and improved performance of the company. System processes are designed to meet the customer's needs rather than measuring the bureaucratic needs of Marks & Spencer (Maidment And et.al., 2016). Effective controls such as teamwork control, planning and development, elimination of non value added activity within the firm helps in contributing towards the good practice at workplace. Risk management can also be determined by the diagnostic tool that helps in long term sustainability and growth of the firm. However, efficient processes requires relevant and effective controls which in turn requires the effective plans within Marks & Spencer. Inability to meet customer needs ineffective production and inefficient processes. 3
Good practices regarding the quality standards and performance measures of the M&S helps in sustainable development of the firm. So Diagnostic tool provides QSDFC performance management tool in order to analyse the business performance in terms of customer needs, organization needs and employee needs (Terranova and et.al., 2018). This tool help in analysing the good practices at Marks and Spencer and always continues improvement in the performance measureofthefirmhelpsinsustainabledevelopmentoftheorganization.Continues improvement and change in the process of operations helps in application of good practices at work place. Marks and Spencer uses the diagnostic tools in order to plan for the future operations according to the appropriate time frames. Moreover, this is mainly concerned with the effo rts of those who are concerned with the operation control which meets the volume and type of customer demand. Evaluation of findings by organisation in quality and supply chain Marks & Spencer is a British multinational retailer which has specialisation in Clothings, luxury food and home products. For maintaining quality of cloths, it has been analysed that M&S followsISO26000standard(DiddiandNiehm2017).Thisstandardaimstomaintain sustainability in organisation by improving working efficiency and social responsibilities. By initiating this ISO standard it is expected from suppliers that it would be more responsible in terms of society and environment.Suppliers feel easier to maintain their business in more transparent, effective and efficient manner. It demonstrates a good practice in maintaining quality standard because it helps in making ownership, reduction in cost, decrease the time which is consumed to present periodic audits. ISO 26000 helps suppliers to be treated as a partner of M&S by striving a long-term relationship which will benefits both suppliers and manufacturers. This also ensures confidence in suppliers and employees of M&S to participate in creative thinking and then implementing the initiatives for better growth of organisation. ISO 26000 maintains sustainability in organisation and in this approach, CSR should be always in contact with ethical sourcing department so that faster and efficient results can be produced (Elvira, 2018). For supply chain management M&S make TCS as a partner to provide technical solutions for supply chain services. It helps to make supply chain system innovative, intelligent and efficient to increase the growth of M&S. It helps to managing the data digitally. TCS helps M&S 4
to bring automation technology in supply chain management so that delivery of products from manufacturer to customer is done qualitatively within specified time and by maintaining quality. It also helps to make a Cloud-era platform to analyse the data from multiple sources. It has been analysed that consumer behaviour towards products can be understood easily. It makes the system smart and efficient for accessing data in less time (Munce and et.al., 2018). It also helps marketing, e-commerce, financing and IT unit to store big data for long time purpose efficiently. Thisdigitalaccessingofdatacreateasmartmethodfortargetingandpersonalised communication. CONCLUSION This report summarised about the services that are used in Marks & Spencer for maintaining quality ofproductsto bedeliveredtocustomer. Informationcommunication technology is used in accessing big data in marketing, financing, e-commerce. Marks & Spencer adopts Cloudera analytical tool for storing data for long time purpose. ISO 26000 was founded out to maintain quality standard. This standard founds to be more efficient to both suppliers and producers. TCS has been found to be technological partner of Marks & Spencer to bring efficient innovations in supply chain management of products like cloths, food products, domestic products. Operations that are used in M&S for continuous improvement indicated the good practices. Diagnosis tools are also founded for planning future operations. SDFC performance management tool is analysed to analyse the business performance in terms of customer needs, organization needs and employee needs. REFERENCES Books and Journals 5
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Diddi, S. and Niehm, L.S., 2017. Exploring the role of values and norms towards consumersâ intentions to patronize retail apparel brands engaged in corporate social responsibility (CSR).Fashion and Textiles.4(1). p.5. Elvira, S., 2018. VALUE CONCEPTSAND VALUE CREATION MODEL IN INTEGRATED REPORTING.Review of Business and Economics Studies.(2). Munce, S.E. and et.al., 2018. Impact of quality improvement strategies on the quality of life of individuals post-stroke: a systematic review.Disability and rehabilitation.pp.1-7. Basu, R., 2017.Managing Quality in Projects. Routledge. Maidment, B.W. And et.al., 2016. Diagnostic Computed Tomography (CT)-Based Preplanning Coupled With Posttreatment Cone Beam CT Dosimetry Allows for Rapid, Safe, Image Guided Delivery of Emergent Radiation Therapy.International Journal of Radiation Oncology⢠Biology⢠Physics,96(2), p.S150. Terranova, N. and et.al., 2018. The Standard Output: A ToolâAgnostic Modeling Storage Format.CPT: pharmacometrics & systems pharmacology,7(9), pp.543-546. Stanfield,J.A.Andet.al.,2016.ABVRDEVELOPMENTFORM&SPREDICTIVEIM TOOL(No. SAND2016-8478C). Sandia National Lab.(SNL-NM), Albuquerque, NM (United States). 6
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