Managing the Customer Experience - Assignment
Added on -2020-10-05
| 8 pages| 1743 words| 180 views
Trusted by 2+ million users,
1000+ happy students everyday
Showing pages 1 to 3 of 8 pages
Managing the customerexperience
Table of CONTENTSINTRODUCTION...........................................................................................................................1LO3..................................................................................................................................................1P5 Digital technology is employed in managing the customer experience................................1LO 4.................................................................................................................................................2P6 Customer service strategies in a Havez restaurant. ...............................................................2P7 Customer service strategy to create and develop the customer experience to meet theirneeds and requirements...............................................................................................................4CONCLUSION................................................................................................................................5REFERENCES ...............................................................................................................................6
INTRODUCTIONManaging the customer experience is the way to manage all details about the customers.This report will select the Hazev restaurant. This report will cover that digital technology help inmanage customer experience with in the Hazev restaurant. It will cover that customer servicesstrategy. This report also show that strategies create the customer experience.LO3P5 Digital technology is employed in managing the customer experience.Presently many digital technologies are available to help in managing customerexperiences. There are many digital technologies available which is help in to improve customersatisfaction. Social media also a good platform to manage customerexperiences(Rajaobelina,2018.). Social media is an online platform where customer give theirfeedback, suggestions and advice for specific service sector. Hazev restaurant also receive customer demands through social media. For a goodcustomer experience, management should response to customer questions and queries and beactive on social media. Restaurant management can also use email for provide services. Throughthe email management can inform all the detail about their services whereby customer hasinfluenced. From this way customer experience improve.Customer relationship management(CRM) is a technology which helps to managecustomer relationship. Sales force and sales cloud is a new way to manage and collect customersdata. They both a part of CRM software. It includes accounts, product, contact Etc. they bothfocus on sales and handle customer relationships.With the help of the CRM software's, restaurant know about the customer requirementbecause customer's all data kept in the restaurant software. Hence, they keep food accordingcustomer's choice and requirements whereby customer satisfied and alsoappreciate(Secchi,2018.). Restaurant wants to enhance customer experience then they checkcustomer historical data through the software and they provide their service according thecustomer.
Found this document preview useful?
You are reading a preview
Upload your documents to download
or
Become a Desklib member to get accesss
Paid Plans
Free Plan
Single Unlock
Monthly Plan
Yearly Plan