Managing the Customer Experience- PDF
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Added on 2020-10-23
Managing the Customer Experience- PDF
Added on 2020-10-23
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Managing the customerexperience
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 3............................................................................................................................................1P5 Examine how digital technology is employed in managing customer experience can pr.1TASK 4............................................................................................................................................4P6 Illustrate customer service strategies in a specific service................................................4P7 Demonstrate customer service strategies to create and develop the customer experience ina way that can meet the needs of customers...........................................................................6CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9.........................................................................................................................................................9
INTRODUCTIONHospitality refers that can build customer relationship between a guest and a host that canin which guest receive goodwill including reception and entertainment of guests , visitors orstrangers. (Bagdare and Jain, 2013). Docklands academy is a modern English language andhigher education academy that is close to London financial district in Canary warf with studentsfrom many countries. Hazev restaurant is delivering an international food events especially forstudents and staff with its partner Hazev restaurant. Hazev restaurant is an exclusive restaurantthat had build a relationship between Tas and haz restaurant groups by offering better customersservices in that restaurant. The docklands academy can planned and promote restaurants whichprepares different dishes or make drink that can serve to customers and provide a menu forpromotional events which can build new .technology that can manageexperience, illustratedifferent customer service strategies and how customer services create and develop customerexperience in a way to meet customer needs.TASK 3P5 Examine how digital technology is employed in managing customer experience can prDigital technology is a process that can generate, store and process data that convertdigital information in computer to analogue signals , it also used to create new value to business,customer experience and internal capabilities that can support in core operations.(Brocato,Voorhees and Baker, 2012). It has raising a technology to customer service standards that hadmade a potential growth in economy. The quality of service will enhance or degrade customerloyalty that had make a good brand and can enhance the business and can able to understand howcustomers are loyal towards their product. Hazev is going to make some alternatives that howthey had made digital technology in managing customers experience to be increased and canincrease potential growth in business. They are providing promotional events for customers toexperience what type of dishes they are been giving. Customer relation management is a processwhere a customer can make the good relationship with restaurants and how they can buildcustomer satisfaction in hospitality (How to Define a Customer Experience (CX) Strategy, 2019).Provide feedback-Strength-1
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