Customer Experience Map for Service Sector Organization
11 Pages3186 Words62 Views
Added on 2020-12-10
About This Document
MANAGING THE CUSTUMER EXERIENCE INTRODUCTION 3 TASK 1 3 P1 Explain the value and importance of understanding the needs, wants and preferences of target customer group 3 P2 Different factors that drive and influence customer engagement of different target customer groups within service sector 4 TASK 2 7 P3 Create customer experience map for service sector organization 7 P4 Discuss how customer touch points throughout the customer experience create business opportunities for services sector organization 8 CONCLUSION 9 REFERENCES 11 INTRODUCTION
Customer Experience Map for Service Sector Organization
Added on 2020-12-10
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