Managing the Tourism and Hospitality Workforce : Assignment
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Added on 2020-10-05
Managing the Tourism and Hospitality Workforce : Assignment
Added on 2020-10-05
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Managing TheTourism AndHospitality Workforce
Table of ContentsPart A...........................................................................................................................................................3Section 1: Self Reflection.............................................................................................................................3Personality Quiz.......................................................................................................................................3Communication Style...............................................................................................................................4Team roles...............................................................................................................................................4Leadership Skills......................................................................................................................................5Conflict Resolution..................................................................................................................................5Section 2: Reflective Leadership..................................................................................................................6Personality type and ways in which it impacts on leadership success:....................................................6Interpersonal Communication Styles and outcomes what interpersonal dynamics exists:.....................6Motivation/Goal setting process and what motivates team members with respect to intrinsic and extrinsic goals & rewards:........................................................................................................................7Leadership style and their appropriateness:...........................................................................................7Conflict resolution, leadership style and ability to resolve conflicts........................................................8Part B...........................................................................................................................................................9JOB IDENTIFICATIONS & REQUIREMENTS....................................................................................................9PERSONAL STRENGTHS & WEAKNESSES....................................................................................................10Strengths...............................................................................................................................................10Weaknesses...........................................................................................................................................10FUTURE PROFESSIONAL DEVELOPMENT- OPPORTUNITIES.......................................................................12INDUSTRY PROFESSIONAL REQUIREMENTS...............................................................................................13REFERENCES..............................................................................................................................................15Appendix...................................................................................................................................................16Personality Test.....................................................................................................................................16Communication Test..............................................................................................................................16Team Roles Test.....................................................................................................................................17Leadership Skills Test.............................................................................................................................17Conflict Resolution Test.........................................................................................................................18
Part ASection 1: Self ReflectionSelf Reflection: It is defined as a process of identifying personal or own skills. The table isshown below which illustrates skills possessed by me along with their results.CriteriaExcellentVery GoodGoodSatisfactoryUnsatisfactoryPersonalityQuiz•CommunicationStyle•Team Roles•LeadershipSkills•ConflictResolution•Personality Quiz: The results (extraversion, conscientiousness, agreeableness, openness to experience andemotional stability) which are attained are identical to my personality. I am shy person whoindicates that I am not that much social and feels to stay out of this up to greater extent. Thisimplies that I am introvert. I like to spend time alone as this phase (college life) is a time where Ihave to decide what do after completion of my studies, therefore it is essential for me to analysemy capabilities and understand my future goals according to that. Being cooperative andcompassionate towards others signify that I am concerned about social harmony whichcomprises of generous, helpful and friendly nature. Furthermore, it is a optimistic view of humannature and I am very decent, trustworthy as well decent. Conscientiousness implies aim forachievement, acting dutifully and self-disciplined. I believe in planned behavior or preferencesrather than going for anything spontaneous behavior. Emotional stability is high which meansthat I rarely get upset by prevailing situations, I have my own though process and according tothat I react. I am open to experience it is a general appreciation for adventures, imagination,curiosity and variety of experience.
Communication Style: Communication is one of the most crucial which is required for succeeding withinworkplace. For being an expert communicator it is necessary that this (communication) processis effective. There needs to comfortable channel through which this process takes place, it can bewritten, online or any other. After having a communication quiz and analyzing the results thescore obtained was 71. It indicates that my communication skills are excellent. I am able tocommunicate with people when I am sender of message as well as when message is received byme. I can anticipate the problems and by choosing appropriate medium or channel I use tocommunicate with a team members. While working with a team it becomes necessary to knoweach other and skills they have so that I can assign them their tasks as per their capabilities.Furthermore, if any kind of problem arises that communication is the only way by which solutionto a specific problem can be found. I have good communication skills through which I can keepmy point in front of other team members, make them understand what I want to say and havetheir point of view related with this. Team roles: Basically,there are nine team roles, they are: expert, team player, completer, chairperson,driver, analyst, innovator, explorer and executive. Each team role has their own specific purposewithin a team. By carrying out team role test I have found that the role which is preferable to meis of executive or organizer. I am well disciplined and eager to accomplish job done withinstipulated time duration or even before that if it is practically possible. I am systematic andvisualize the practical impact of things rather than creating hypothesis and taking a longer timeto reach into a conclusion. I am efficient, diligent as well as well organized. Through this I canturn plans into actions by analyzing their feasibility and outputs which can be gained bycompleting particular project. I believe in myself and this brings confidence in me that things arepossible. For this I analyse each and every aspect associated with the project, formulate the teamaccording to that, this will assist me to have a effectual team and by giving mine as well ashaving their thoughts the project can be started. I am good at management of people, things andresources.Leadership Skills:
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