Management and Operations: Approaches, Roles, and Impacts

Management and
operations

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK2.............................................................................................................................................3
Key approaches of management and operations:........................................................................3
Strengths and weakness of theoretical approaches.....................................................................4
Roles of management and leadership..........................................................................................4
Factors of business environment.................................................................................................5
Impacts on decision-making process of managers/ leaders:.......................................................6
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Management and operations is referred as the process that is related to planning whole
organisational goals and objectives, organise resources as well as supervise them in efficient
manner in order to achieve defined goals in context of production, manufacturing of product and
services. The respective process ensures that organisation convert all inputs in outputs in most
efficient manner. In this report the chosen organisation is Apple which is an American
multinational technology company founded in 1 April,1976 by Steve jobs. Headquarter of
organisation is in Cupertino, California and it is engaged in developing computer software,
consumer electronics and online services. In this report lean production, sales and operations
planning and TQM is being discussed, strengths and weakness and roles of leaders and
management is being covered.
TASK2
Key approaches of management and operations:
In an organisation various theoretical approaches are adopted that help it to
administration as well as management department to conduct all function in efficient manner in
order to achieve all defined goals and objectives. Apple adopts these approaches in order to
identify various customer fulfilment issues as well as quality issues in organisation. These
theoretical approaches are discussed below:
Six sigma: Six sigma is referred as the tool and technology that enables the organisation
to reduce the variances, eliminate various defected process and help organisation to find the root
causes because of that the errors occurred (Cavka, Staub-French and Poirier, 2017). The
respective approach allows Apple to creates continuous improvements in process in order to
provide better quality products and services to customers. It facilitates the respective
organisation to reduce the wastage in production process to enhance organisational profit margin.
There are various factors are included in six sigma process that are defined below:
Define: In this step all problems related to customer order fulfilment are defined and their
impacts on Apple is identified.
Measure: In six sigma proves of continuous improvement are measured that facilitates
the Apple to fulfil all customers orders as per changing needs and requirements.