Team and teamwork in total quality management

Added on - 23 Sep 2019

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Marjan Television NetworkResearch Proposal
Executive SummaryIn the required research proposal, the research is conducted to determine "the impact of totalquality management and effects of extra responsibility of empowerment on employees" and theresearch study also investigate what extent empowering workers adds to the daily stress of workand the steps that need to be taken in order to enhance the acceptability of increasedresponsibility among the employees. The research is conducted by Marjan Television Networkwhich is mainly as television company, and headquarter is located the United Kingdom. Theresearch methodology which is used in the research study is a mixed method which includesqualitative and quantitative methods. MS Excel is used to analyze and interpret the data collectedfrom the respondents.
Table of ContentsExecutive Summary.........................................................................................................................1Introduction......................................................................................................................................3Background......................................................................................................................................3Aim and objective............................................................................................................................4Research aim................................................................................................................................4Research objective.......................................................................................................................4Research methodology.....................................................................................................................4Qualitative methods.....................................................................................................................5Sampling plan...........................................................................................................................6Data analysis.............................................................................................................................6Quantitative methods...................................................................................................................6Sampling plan...........................................................................................................................7Data analysis................................................................................................................................8Research ethics.............................................................................................................................8Limitations...................................................................................................................................8Gantt chart....................................................................................................................................9Summary....................................................................................................................................10
IntroductionIn the required research proposal, research is conducting on the topic total quality managementand empowerment of employees. The research is mainly conducting to determine “the impact oftotal quality management and effects of extra responsibility of empowerment on employees."The total quality management is mainly defined as the management system which includescontinues improvement of employees in all aspects. The research is conducting on the MarjanTelevision Network which is mainly as television company and headquarter is located the UnitedKingdom. The company was established in 2009 and total employees are more than 100. Theemployee empowerment is mainly defined as the specific amount of autonomy given to theemployees regarding the decision making for the specific tasks within the organization. There aremainly three approaches of employee empowerment, namely, socio-structural perspective,psychological, and critical perspective approach. The employee empowerment allows anindividual to share information and contributes towards the decision making in order to improvethe business performance but it motivates the employee to work in a most efficient and effectivemanner. The total quality management helps to manage the performance of employee in order toimprove the business performance through providing high quality of services to the targetaudience.BackgroundAccording to the Dogan (2003), there are various primary conditions of employee empowermentsuch as attendance, information accessibility, innovation, and responsibility which helps tocontribute towards the improvement of business performance within the specific period of time.
There are various benefits of employee empowerment to the employees such as personaldevelopment, increment in job satisfaction, willingness to work, organizational loyalty, andmotivation (Elnaga et al., 2014). Akin (2010), states that the employment leads to decrease thework stress and increase hope as well as optimism. Employee empowerment is the most effectiveway which allows the employees to use their creative that contributes towards the businessperformance within the specific period of time (Eriksson et al., 2013). According to the Smith,2006 organization needs to empower the employees in order to provide competitive advantage tothe company through innovation and contribution of employee in decision making. Ki Graslyand etc. finds in his study about the employee views related to the empowerment which suggestthat the employee does not understand the concept of empowerment which suggest that theemployee associate it with control over work and they does not considered it relevant to thepower. The results shows that there is a significant relationship between the psychologicalempowerment, performance, empowerment, and innovation behavior and it is considered asimportant factors which helps to increases its performance (Boehm et al., 2015). Landes (1994)states that the collaboration and team is the form of empowerment whereas Ward (1993) foundin his study that it is difficult to bring change within the organization in order to achieveemployee empowerment (Akgün et al., 2014).According to the Talib, 2013 total quality management is the technique which engages allemployees to meet customer expectations trhough using problem solving approach that enhancethe quality of products and services within the specific period of time. Talib and Rahman (2010)has recognized total quality model as the component of TQM model which enhance the businessperformance through various practices such as focusing on target audience, commitment of toplevel management, continuous improvement, training and development, benchmarking,
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