Contents INTRODUCTION...........................................................................................................................3 MAIN BODY...................................................................................................................................3 1. Critical evaluation of the key perspectives of key traditional cross cultural analysis techniques...............................................................................................................................3 2. To compare and contrast these key perspectives................................................................5 3. Justified conclusions about relevance today of Cross Cultural Analysis techniques and recommendations for utilization of these techniques in 21stcentury.....................................5 CONCLUSION................................................................................................................................6 REFERENCES................................................................................................................................7 2
INTRODUCTION Cross cultural marketing includes advertising to individuals in particular cultures and appealing to personal interests all across the cultures. Marketing across cultures examines the way multinational organisations can appreciate as well as adapted to International diversity (Khlif,2016).Crossculturalexaminationistheutilizationofdatacollectedthrough anthropologists concerningthe characteristics andcustoms of diverse individualsthroughout the globe to test hypothesisconcerningbehaviour of human.This report evaluates the cross-cultural analysis techniques which are used to analyse the different cultures. Apart from this, it compares and contrast the key techniques and a justified conclusion about relevance of cross cultural techniques is provided along with the recommendations for use of techniques in 21st century (Minkov, and et. al., 2017). MAIN BODY 1. Critical evaluation of the key perspectives of key traditional cross cultural analysis techniques Hofstede’s Cultural Dimensions Theory:It is the approach which is developed byGreet Hofstede which is utilised to understand the culture differences across nations and discerns ways business is operate across distinct cultures. Six categories are identified in this model which defines the cultures. Power distance index is the first dimension that considers the degree to which Power and inequality are tolerated.High power distance index demonstrates that the cultureof the country accepts power differences and inequity, show high respect for authority and rank and encourage bureaucracy(Vasile, 2016). Whereas, low power indexdepicts that individuals struggle to equalize power distribution as well as reasoning for power inequalities. The second dimension is individualisms and collectivism.The Individualism is the inclination for loosely knit social modelwhere peopleare anticipated to take care of ownselvesas well as their families. Whereas, collectivism depicts preference for tightly knit model in society where peopleexpecttheirrelativesorspecificgroupmemberstolookaftertheminturnfor wholehearted loyalty(Laitinen, and Suvas, 2016). Thethirddimensionismasculinityversusfemininityinwhichmasculinitydepicts preference in society for assertiveness, accomplishment, heroism as well as material rewards for success. Opposite to this, femininity depictscooperation, preference for modesty, caring and 3
quality of life, forthe weak. The fourth dimension is uncertainty avoidance index which states the extent to which society members feels uncomfortable ambiguity andvagueness. The key issuehere is the way societydeals with the circumstance that forthcoming time can never be known.Short term normative orientation versus long term orientationis the fifth dimension according to which each society device touphold some links withpast at the time of dealing with present challenges and future challenges(Pîrlog, 2017). The society with low score dimension prefers to maintain norms and time honoured traditions whenviewing change with suspicion. Besides this,high scoreculture take more practical method.Indulgence versus restraint is the last dimension which means society that enable free gratification of natural and basichuman drives related to liking life and having fun. This model is very helpful in understanding the culture on society and life of individuals(Smale, and et. al., 2019). Trompenaars Cultural Dimensions:This is the model which can assist in working more effectively with individuals from different cultures. Trompenaars and Hampden turner define cultural dimensions’ extensive database. Its seven cultural dimensions includesUniversalism versus particularism, achievement versus escription, specific versus diffuse, neutral versus affective, individualism versus communitarianism, sequential time versus synchronous time and internal direction vs external direction. This model has no consistent and clear way to utilise it. However, this model can be used through self-evaluate any kind of misunderstanding is caused by cultural differences. This model can be used by scoring the individual against each direction and by examining those dimensions with highest scores(Zakaria, and Yusof, 2015). Hall’s dimensions of culture:This framework was given by Edward Twitchell hall who was an American anthropologist. Four main cultural concepts were given by the author among which the concept of contexting is well known. As per this concept, it is possible to organise the cultures on a scale from high to low. This means that some cultures interact more implicit and requires less background information. On the other hand, other cultures communicate explicitly and requires more background information(Gómez-Rey, Barbera, and Fernández-Navarro, 2016). The another dimension is messaging which regards the flow or pace of communication. The other two dimensional includes space and time. 4
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2. To compare and contrast these key perspectives There are some differences among the cultural models discussed above. The elements of culture challenges the main strategy of customer relationship management, marketing and business processes. The main aim of Hofstede was to evaluate the values of work. On the other hand, trompenaars and hampden model enquiry into preferred behaviour of respondents in a number of leisure situations and work. The model of trompenaars appears as focus oriented and depicts a lot about what is on mind of individuals and what is in their sight(Cookson, 2017). The model tells about logical organisation as well as framework of relationships and behaviour. On the other hand, Hofstede model discusses some of the values possess by individuals and affect their behaviour. The another difference between both the models is that trompenaars model lies on surface of research of culture of an individual, depicting exactly the manner and choice in which actions are planned as well as handle(De Mooij, 2018). On the other hand, the Hofstede model tries to go in deep of layers of culture and enable individual to make own forecast of behaviour of people on the basis of knowledge of hidden part. On the other hand, the Hall's dimensions of culture include three principles that assess and interpret the way communications and interactions between the cultures differ. The high and low culture context defined as the way message is communicated. The communication among the people from high and low context cultures may be confusing(Hallikainen, and Laukkanen, 2018). Time is identified as the crucial concept in the model that greatly impacted by the culture. In monochronic culture, individuals tend to do one task at single time and in polychronic culture, people can do many things at a time. In addition to this, there are some extrinsic factors also that constitute culture including beliefs, mind-sets, customs, ceremonies, rituals, values, arts, ideas, social institutions, languages, behaviour, individual identity, religious etc. 3. Justified conclusions about relevance today of Cross Cultural Analysis techniques and recommendations for utilization of these techniques in 21stcentury It has been found that there are last discrepancies between what is communicated among people as social values as well as what has been internalized as personal attitudes and values. There are diverse norms ofculture defining individual behaviour and there is difference foundin behaviouralignment which these standards induce(Hall, and Winlow, 2015). The implications for international marketing practices are that in distinct situations people will make distinct 5
choices as per the one or another norm. High individualism and low uncertainty avoidance means that people believe in equality as well as shared democratic values. Low uncertainty avoidance can be interpreted as strong support for marketing activities(Hall, Covarrubias, and Kirschbaum, 2017). The high individual is beliefs means people are ready to take responsibilities by themselves. It has been suggested that an attitude to balance and maintain harmony among personal and societal sphere should be maintained. Duality between formal and informal spear of life is one of the distinctive feature most of the individuals during years of socialist system. The difference in languages, frameworks of government, representation of religions, past experiences suggest that distinct cultural predispositions must have been institutionalized as well as shared widely in distinct national boundaries(Binik, 2020). CONCLUSION As per the above mentioned report, it has been concluded that there are some approaches which can be used for analysing the cultures across the countries. These models include Hofstede’s Cultural Dimensions Theory,Trompenaars Cultural Dimensions,Hall’s dimensions of culture. All these cultural models help in assessing the cultures of nations in an effective manner and performing marketing activities of firms in an appropriate manner across cross cultures. Apart from this, at the time of performing the marketing activities, it is necessary to organisations analyse and assess the culture of the nation appropriately. 6
REFERENCES Books and Journals Khlif, H., 2016. Hofstede’s cultural dimensions in accounting research: a review.Meditari Accountancy Research. Vasile, A.C., 2016. Hofstede’s cultural dimensions and management in corporations.Cross- Cultural Management Journal,18(01), pp.35-46. Minkov,M.,andet.al.,2017.ArevisionofHofstede’sindividualism-collectivism dimension.Cross Cultural & Strategic Management. Laitinen, E.K. and Suvas, A., 2016. Financial distress prediction in an international context: Moderating effects of Hofstede’s original cultural dimensions.Journal of Behavioral and Experimental Finance,9, pp.98-118. Pîrlog, A., 2017. Analysis of the Dimensions of National Culture in the Republic of Moldova According to Fons’ Trompenaars and Hampden-Turner’s Model. InSimpozionul ştiinţific al tinerilor cercetători(pp. 161-165). Zakaria, N. and Yusof, S.A.M., 2015. Can we count on you at a distance? The impact of culture on formation of swift trust within global virtual teams. InLeading global teams(pp. 253- 268). Springer, New York, NY. Gómez-Rey, P., Barbera, E. and Fernández-Navarro, F., 2016. The impact of cultural dimensions on online learning.Educational Technology & Society,19(4), pp.225-238. Cookson, S., 2017. Culture in the cockpit: implications for CRM training. InAdvances in Cross- Cultural Decision Making(pp. 119-131). Springer, Cham. Hallikainen,H.andLaukkanen,T.,2018.Nationalcultureandconsumertrustine- commerce.International Journal of Information Management,38(1), pp.97-106. Smale, A., and et. al., 2019. Proactive career behaviors and subjective career success: The moderating role of national culture.Journal of Organizational Behavior,40(1), pp.105- 122. Hall, S. and Winlow, S., 2015.Revitalizing Criminological Theory:: Towards a new Ultra- Realism. Routledge. Hall, B.J., Covarrubias, P.O. and Kirschbaum, K.A., 2017.Among cultures: The challenge of communication. Routledge. Binik, O., 2020. In the Cultural Criminology Hall of Mirrors. InThe Fascination with Violence in Contemporary Society(pp. 99-115). Palgrave Macmillan, Cham. De Mooij, M., 2018.Global marketing and advertising: Understanding cultural paradoxes. SAGE Publications Limited. Online https://core.ac.uk/download/pdf/192200686.pdf 7