Table of Contents INTRODUCTION...........................................................................................................................4 TASK 1............................................................................................................................................4 P1. Key roles and responsibilities of marketing functions.....................................................4 M1.Analysetherolesandresponsibilitiesofmarketinginrelationwithmarketing environment............................................................................................................................5 D1. Critically evaluate marketing function and their interrelations with other department...6 P2.Interrelationofmarketingdepartmentwithotherdepartmentincontextofwider organisation............................................................................................................................6 M2. Importance of interrelationship between marketing and other functional units.............7 D2. Strategic marketing plan by applying 7p's to achieve marketing goals...........................8 TASK 2............................................................................................................................................9 P3. Marketing mix to achieve business goals.........................................................................9 M3. Different tactics applied by organisation to define business objectives that can be achieved................................................................................................................................12 TASK 3..........................................................................................................................................13 P4/M4. Basic marketing plan for a organisation..................................................................13 CONCLUSION..............................................................................................................................16 REFERENCES..............................................................................................................................17
INTRODUCTION Marketing is the combination of best activity or process which is generally used to promote overall goods and services of business through advertisement channels as well as marketing research. On the other side marketing refers to those activities which can be used by marketer for promoting and selling their overall product and services at marketplace. The term of marketing also considered as a discipline that involves overall actions of a company which helps them to maintain and build strong relationship with potential customers. This assignment is based oneBay Inc, it is a American multinational corporation e-commerce organisation was established in the year of 1995 by Pierre Omidyar and it's headquartered in California US. Together with this is a online website which deals with so many goods and services to fulfil customer's needs and demand(Abbate, 2017). Furthermore, report discussion will be based on explain the role of marketing and interrelates with different functional unit of an organisation. After this 7P'S of marketing mix will be achieve to gain better goals and objectives. At last, basic marketing plan will get covered appropriately. TASK 1 P1. Key roles and responsibilities of marketing functions Marketing refers to the research function which is generally link with different types of customers, public and societies in which marketer can gathered appropriate information to analyse their opportunities and issues. It is the best way to collect information for marketer to manage overall business operation and activities effectively. There are different types of roles and responsibilities of marketing function in context with eBay, those are mentioned below: Promotion:It is mainly considered as a basic function of marketing which helps to advertise and promote different types of goods and services which all are produced by business firm. In reference to eBay they always used online websites tools in order to develop awareness about their product in consumer's mind(Babin and Zikmund, 2015). With the help of online techniques they can get achieve their overall target. Product Development:It is mainly based on the customer's demand, needs, tastes and preferences. It means develop a product as per customer's choice. Generally product is developed in 2 different ways, herein, first is brand new product within marketplace and another one is some changes in existing product by distinguishing present condition of marketing scenario. 4
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Therefore, marketing plays very crucial role for eBay as they are also responsible to determine overall marketing condition first by conducting various research in relation with marketing. With the help of this they can reduce their competitors and able to gain huge profit. According to this, it can be said that if eBay offers various forms for buyer and seller in order to sell and buy different goods and services at different strategies of price then they can easily find out customer's choice and preferences. Marketing Strategy:It is always described as the future based approach in order to formulate a good plan to achieve overall goals and objectives. In reference with eBay they are using different types of strategies for developing effective strategies or plan which consist several marketing activities such as market development, penetration, diversification and so on. Therefore, it is much essential for any business firm to busy itself in overall marketing research activities for knowing overall marketing strategies by which they can achieve their organisational goals easily. M1. Analyse the roles and responsibilities of marketing in relation with marketing environment At present scenario marketing plays various roles and responsibilities in different levels in order to achieve desired goals and objectives towards firm. Therefore, marketing has wider concept not limited and influence overall market conditions(Allen, 2016). In context with eBay marketing always play role as per the external environment. There are few roles which is performed by marketing functions within the eBay, those are listed below: Marketing Information System:This is very important function in order to collect appropriate data in relation with implements on new planning, strategies and developing effective tools for a particular product. In relation with eBay marketing department always play significant role and responsible to make real time based techniques for betterment of future. For example it is much helpful for summarise data which depends on real time techniques or distribution working network. Therefore, it helps this firm to collect effective data or information to achieve business goals and objectives(Brown, 2016). Monitor Market Environment:With the reference of external environment marketing functions is the effective tool and able to develop effective culture at workplace. These sort of developments always offer constructive response to the eBay and encourage them to indulge knowing overall environmental factors such as political, legal, social, economical, technological and environmental as well. 5
D1. Critically evaluate marketing function and their interrelations with other department Marketing plays very important role in every management's life. It helps each and every firm to maintain overall balance of particular business. By having these sort of attractive strategies firm can make their vision attractive and able to meet organisational goals. Whereas, promotion is very helpful for for firms to reach at highest level within the marketplace. Along with HR practices are very helpful for each and every marketing department by which they can recruit and select talented employees for fulfilling their own needs and wants. By doing marketing research in a better way firm can make good identity at marketplace. In reference with eBay they are totally using high tools and techniques for making better position within the market. With the help of this they can become more productive and profitable organisation around the world(Babiuk, Braun and Campbell, 2015). Therefore, this business has good image in front of the customers and chance to gain better opportunities into the competitive marketing scenario. P2. Interrelation of marketing department with other department in context of wider organisation Marketing concept refers to the philosophy which is used by lots of firm in order to determine their needs and wants of their overall customers. On the behalf of this marketers are able to take appropriate decisions to fulfil those needs and wants. By doing this activity they can achieve their goals and objectives rapidly. Therefore, marketing is most significant term which take care overall function of business or a firm to business needs and goals. In context with eBay, it is an American based e-commerce business firm which offers wide range of variety of goods and services to their customers. So that this firm operate their overall functions at higher level by making effective team collaboration between employees and other department of an organisation. Along with this, they always communicate with other department in the firm for delivering appropriate goods and services to customers. Interrelation between marketing and other functional department in reference with eBay are explained below: Marketing and Production: The overall team of marketing department in eBay always get in touch with production department in order to delivery effective goods and services to customers(Brychkov and Domegan, 2017). By having same purpose they can work together and able to fulfil company's needs as well. It directly influence other people in an organisation and motivates them towards work. In addition to this both department make same decision and gives different types of offers 6
to every customers for gaining desired goals and objectives. It shows that both department are interrelated with each other and work for the same. Marketing and finance department: Finance department always have responsibility to manage funds properly and monitor each and every business operations accordingly. This department mainly includes in planning, organising, directing and controlling audit and other financial terms. Together with they also able to distribute funds to other department units. Therefore, it much essential for eBay to connected with other department which help them to make unique policies for betterment of customers. Whereas marketing department of this firm always able to communicate with financial team and make unique decisions accordingly. Therefore, they are interrelated with each other for fixing overall budget to control extra or any other expenses(Dioko, 2016). Marketing and HR Department: HR department always responsible to select and recruit knowledgable and skilled employees within the firm. By hiring talented individual within the firm they can bring innovative things within the organisation towards achieving better goals and objectives. In reference with eBay marketing department and human resource department both are interrelated with each other as HR manager always select skilled employees and always consult with marketing department in order to better utilisation of resources. With the help of effective collaboration in team members they can develop unique tools and techniques in order to increase overall performance of working employees. Apart from this marketing department also helps HR divisions to promote business goods and services. It shows the interrelation of both department within the eBay. M2. Importance of interrelationship between marketing and other functional units In today's world each and every business have different types of marketing departments in order to achieve business goals and objectives. Interrelation of both division is most essential in order to run business smoothly without facing any issues and problems at workplace(Uncles, 2018).Whereas financial department and marketing department are interrelated with each other as financial department helps them to give accurate fund for managing overall resources. Similarly, HR department and marketing department are interconnected as both gives equal contribution to fulfiloverall job vacancies in eBay. The most importantinterrelation of marketing to production section helps organisation to achieve marketing goals by following 7
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different strategies and techniques. Therefore, interrelation of each and every department is necessary for eBay to gain competitive advantages. D2. Strategic marketing plan by applying 7p's to achieve marketing goals. This plan is a type of document that assists in providing subject matter to develop and implement strategic thinking for future activities and to achieve business enterprise targets and objectives. Following is the marketing plan of eBay to introduce mobile application and also includes elaboration of 7 P's of marketing mix:- Marketing MixIts utilization in developing market plan ProductIt includes the product that is to be introduced bythisenterprise.Productismobile application called eBay Food. It will supply quickonlinefooddistributionserviceto consumers. PromotionForpromotingnewproductmobile application, this companywill make use of onlineandsocialmediamarketing promotionalmeasuresinordertomake customers awareabout the establishment of new food service application. PriceThis is targeted to all customer segments and it will use different prices for different foods on the basis of restaurant's rating and reviews (Pooler, 2018). PlaceThe application introduced by company will be available in all operating system along with its accessibility through play store and apple store. Service will be provided by eBay acrosstheworldandinthecitieswhere company has its branches. 8
ProcessCustomer can make use of this app only after downloading it from play-store and apple. After complete download of application it should be installed so as to begin the working of application. Among the various options available consumer has to select menu one andchoosefooditems.Onreceivingthe confirmationfromtheconsumer'sside company will confirm the order and finally deliver the food at their location. PeopleCompany's technical team will be working in processinganddevelopinganimpressive mobileapplicationwithspecific characteristicswhereasdigital marketing teammates will look after promoting it in the populationthroughonlinepromotional techniques(Perry and Pyatt, 2015). Physical EvidenceIn this context, the physical evidence will be mobile application, delivery individuals who will provide supply of food to customers and also the receipt provided to consumers on successful delivery of food products. TASK 2 P3. Marketing mix to achieve business goals Marketing mix is the combination of four components such as product, price, place, promotion which is also known as the foundation of model for so many business firms and organisations. On the other side marketing mix refers to the different types of tools and objectives which is used by firm in order to achieve business goals and objectives within the target market. Along with this there are different types of marketing mix elements which all are 9
helpful for firm to attain desired goals. In context with eBay Inc they are providing its goods and services through online distribution channels and their products mainly includes in home appliances,clothes,electronicsitemsandsoon.Incurrentscenariotherearesomany competitors of eBay within the marketplace. Whereas, Amazon is the big competitors of this firm which is also known as American multinational e-commerce firm. The comparison which is based on marketing mix to achieve business goals and objectives between Amazon and eBay are given below: 7P'SeBayAmazon ProductAccordingtothismarketing mixthisfirmdealswith electronicproducts,sports, beautyandhealthgoods, fashionable clothes and so on. Along with this it sells their productbyusingdifferent onlinewebsitessothatthey can easily deliver their services to customers(Ottman, 2017). Overall goods and services which is offered by Amazon includescosmeticitems, home appliances, web series, fashionable,clothes, electronics items and so on. PriceInordertomaintainpricing strategy this firm uses 2 types of strategies named as pricing strategies as well as flexible strategies.Withthehelpof these strategies they can make their potential customers and able to survive for long period of time. In order to gain competitive advantagesthisbusiness alwaysmaketheirpricing strategiesasperthe competitors so that they can achievespecifiedgoals appropriately. PlaceFormaintainitsglobal presencethisfirmoperating differentwebsitesacrossthe Thisbusiness do not have any stores by it has so many place by which they can sell 10
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30countriesglobally. Therefore, it always deals with effectivewebsitesinwhich customers can search anything and able to gain that particular product. theirgoodsandservices accordingly.Alongwithit deals with different countries acrosstheglobe. Someof them are Canada, UK, North America and so on. PromotionIn order to promoting its goods and services this e-commerce usedvariousmodessuchas onlineadvertisement,adds, printmediaandsoon.By havingthissortofchannels they can make better strategies forfuturetoreachatmore largescale(Nottaand Vlachvei, 2015). This is also an e-commerce websiteswhichdealswith large number of goods and services. For promoting its overallproductthissite alwaysusedonlinemode likeadvertisement,social sites, T.V. Etc. ProcessFor maintaining its work this firmusingsimpleprocedure which is mainly required by seller like uploading a picture ofparticularproductandso on. For this they used online payment method and map to reach customer's appropriately. Thiscompanygenerally usedeasyprocesstogain better results. Process of this firmincludescustomers have to place their order and make payment online/ cash ondeliverywhichisvery easyforallkindof consumers.Afterthisthey delivergoodstoitsfinal consumer. This ways is very simpleandmakeevery customers happy. PeopleThisfirmhasapproximatelyDigitalmarketingteamis 11
12500 employees who works togethertoachievesame business goals. Along with it helpstheircustomer'sby givingthemsomany guidelines on its own websites. veryhelpfulforthis organisation which provides them better opportunities for future.Bydoingonline surveyandpromoting overallgoodsandservices this can get large employees andabletogaineffective valueincompetitive environment. Physical evidenceIt shows that this firm having different stores and goods or servicestofulfilcustomers needsateverymoment.By havingthissortofphysical evidence they can get better opportunities in future(Kotoua and Ilkan, 2017) In the case of Amazon, they always makes unique goods and services with attractive packagingwhichincludes different colour, shapeand size.Alltheseelements consideredasaphysical evidence.Alongwiththis they also used various online websitestogivebetter satisfactiontoitspotential customers. M3. Different tactics applied by organisation to define business objectives that can be achieved From the above mentioned 7P'S of marketing mix this can be said that an organisation easily achieve their targeted goals if they have predetermined strategies for betterment of future. By developing various tools and techniques they can give better satisfaction to customers. It is helpful for each and every which increase overall value and productivity of firm. Along with this they also focused on buyer's needs and demand by observing overall marketing activities, process, penetration and so on(ReseFolinas and Fotiadis, 2017).According to eBay they always 12
conduct marketing research for understanding overall needs of their customers effectively. Along with they also provide different types of items electronic items, home appliances etc to its customers. Together with they provide products with affordable prices so that any customer can purchase easily. TASK 3 P4/M4. Basic marketing plan for a organisation Marketing plan refers to the overall plan of business which is based on different types of marketing strategies and various plans of actions, list of actions and so many various things which is used to make appropriate marketing plan. It is helpful for companies to identify their overall needs and demand within the marketplace. On the other side marketing plan offers particular roadmap to each and every business for analysing their overall needs and wants. For making better strategies most of the firms applying unique tactics to make their future better. Therefore, it is essential process for business. In reference with eBay they are using effective marketing plan to achieve its organisational goals and objectives accordingly. There are so many things which is used by this firm to make unique plan, those are discussed below: Overview of eBay: ThisisanAmericanmultinationale-commercecorporationthatmainlyfacilitates different types of selling programmes like consumer-to-consumer and business-to-businessby its own websites. This business corporation was formed in the year of 1995 by Pierre Omidyar. Along with this firm manage different types of shopping websites, online distinctions channels and provide large number of variety of goods and services across the globe. It is one of the best multinational dollar business with operating its business across 30 countries(Horton, 2019). Mission:The man mission of eBay is to offer global online marketplace, wherein people can trade as per their wants and needs. Along with increase opportunities for candidates across the world. 13
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Vision:Corporate vision is to be the most favourable destination by observing effective values and ideas with uniqueness. It will helps them a lot and they can achieve their targeted goals without any issues in the world. SWOT: StrengthWeakness ï‚·eBay is one of the best site across the globewhichalwayssatisfied customers needs and wants in a perfect way. ï‚·Themainbeatthingaboutthis company isthat they have 162 million users of their site. It develops more valueofthisfirmandmakethem efficienttoachieveorganisational goals. ï‚·It always take feedback after giving its goods and services to customers and bring some changes as per their needs and wants. ï‚·Another strength is that they do not have any competition with other firm as they already famous in market. ï‚·Withinthecompetitiveworldthere are different types of people who can easily hack their websites by using differenttoolssotheyface difficulties. ï‚·Anotherweakpointaboutthis companyistheyarenotableto controlqualitysothatpeoplecan receive faulty goods which influence them in a negative way. OpportunitiesThreats ï‚·By having good image in marketplace theycanexpandtheirbusinessat higher level within the world. Along withtheycanlaunchnewtypeof watch which helps people and more convenient to use(eBay,2019). ï‚·Thisfirmwillseemoreandmore Amazon is rapidly increase their business day by day so that it can develop issues for eBay to get better opportunities. Foreignchargestosellersandbuyers increasing everyday and this is not control under the eBay. 14
customers by increasing their overall sales at marketplace. Objectives: The main objective of this firm is to make unique product for its customers in order to get more effectiveness at marketplace. They always wish to make value of transaction attractive in order to increase firms effectiveness within the short period of time. Strategies: In order to make different strategies this firm take support from STP approach by which they can analyse overall marketing situation. STP is given below in detail: Segmentation:In this first step, firms can analyse different specification of their various goods and services in order to divide in various group of people. As per the eBay they always segmented their services and goods for people by categorised them and able to gain competitive advantages. It mainly includes in demographic, geographic and so on. Targeting:In order to segment various goods and services by analysing different types of product firms can target their potential customers accordingly (Horton, 2019). In reference with eBay they are using various aspects and forms of business by which they can segment their customers and gives them betterservices. Position:In this last stage eBay food will be positioned within the customers mind. With the help of this they can give better goods and services to their customers by fulfilling their overall needs and demand . It increase customers satisfaction at large scale. MARKETING BUDGET (£) PARTICULARSIst YearIInd YearIIIrd YearIVth YearVth Year Initial money20006300122001416019970 Investment930010500238303163013550 TOTAL1130016800360304579033520 MARKETING OUTLAY 15
Promotion47461459459318751211 Sales publicity1365800245214921050 Direct selling22351900465110004434 TOTAL814641591189644676405 From the above mentioned budget this can be said that eBay is able to fulfil their customers needs ans wants. Along with this they also able to apply new tools and techniques in order to monitor overall things within the organisation. By having these sort of tools and techniques they can achieve competitive advantages for betterment of future. CONCLUSION From the above study, it can be concluded that marketing is an crucial function for organisation with the assistance of which awareness can be created about products and services among customers. It is very essential for marketing unit to perform every function appropriately so as to achieve goals and improve brand awareness in market area. Along with this, in an enterprise various roles are played by marketing function and it is directly or indirectly linked with functioning of different departments. Collaboration of various functions assists company to operate efficiently in business environment andfulfil tasks before deadliness. Marketing mix provides detailed information about various aspects related with products of the organisation. It helps in satisfying consumers by studying and discovering current needs of market through the use of 7 P's of marketing. A company should develop marketing plan in order to work on a project and meet its objectives within specified time to aid businesses to develop in competitive marketplace. 16
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