Solar Panel Business Plan in Australia
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AI Summary
This assignment delves into the feasibility of establishing a solar panel company in Australia. It examines the current energy landscape, highlighting the shift away from fossil fuels and rising electricity costs. The analysis explores the potential for growth in the Australian solar panel market, considering factors like government incentives and consumer demand. The document outlines key elements of a successful business plan, including market research, marketing strategies, financial projections, and operational considerations.
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MARKETING PLAN FOR SUSTAINABLE OFFERING 1
Marketing Plan for Sustainable Offering
Student’s Name
Course
Professor’s Name
University
Date
Marketing Plan for Sustainable Offering
Student’s Name
Course
Professor’s Name
University
Date
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MARKETING PLAN FOR SUSTAINABLE OFFERING 2
Executive Summary
In this era, most of the energy used comes from fossil fuels which release a lot of carbon
that amounts up to 71-76percent. 25 Percent of the total world population uses energy coming
from fossil fuels which results in impulsive global warming. The impact of fossil fuels in the
world can be reduced by the use of solar panels that is a source of renewable energy, which is
seldom used and that does not contribute to global warming. Apparently, solar panels are a fresh,
reliable, exclusive and carbon-free product in the market. This report will explore on how to
introduce the solar panel, a new product in the Australian market. The report will discuss the
objectives of the marketing plan, target market, marketing implementation, budget overview and
evaluation and control.
Executive Summary
In this era, most of the energy used comes from fossil fuels which release a lot of carbon
that amounts up to 71-76percent. 25 Percent of the total world population uses energy coming
from fossil fuels which results in impulsive global warming. The impact of fossil fuels in the
world can be reduced by the use of solar panels that is a source of renewable energy, which is
seldom used and that does not contribute to global warming. Apparently, solar panels are a fresh,
reliable, exclusive and carbon-free product in the market. This report will explore on how to
introduce the solar panel, a new product in the Australian market. The report will discuss the
objectives of the marketing plan, target market, marketing implementation, budget overview and
evaluation and control.
MARKETING PLAN FOR SUSTAINABLE OFFERING 3
Table of Contents
Executive Summary.....................................................................................................................2
1.0 Current Situation........................................................................................................................4
2.0 Objectives..................................................................................................................................4
3.0 Target Market............................................................................................................................5
4.0 Marketing Strategies..................................................................................................................6
4.1 Positioning.........................................................................................................................6
4.1.1 Product/Offering.............................................................................................................6
4.2 Optional Additional Product-related Strategies for Service-oriented Offerings.......................7
4.2.1 People (internal marketing; customer service)...............................................................7
4.2.2 Process (Systems, Procedures)...........................................................................................7
4.2.3 Physical evidence (Internal Marketing, Customer Service)...............................................7
4.3 Price...........................................................................................................................................7
4.4 Placement (Distribution)............................................................................................................8
4.5 Marketing Communication........................................................................................................8
5.0 Marketing Implementation........................................................................................................9
6.0 Budget Review...........................................................................................................................9
7.0 Evaluation and Control..............................................................................................................9
References………………………………………………………………………………………. 10
Table of Contents
Executive Summary.....................................................................................................................2
1.0 Current Situation........................................................................................................................4
2.0 Objectives..................................................................................................................................4
3.0 Target Market............................................................................................................................5
4.0 Marketing Strategies..................................................................................................................6
4.1 Positioning.........................................................................................................................6
4.1.1 Product/Offering.............................................................................................................6
4.2 Optional Additional Product-related Strategies for Service-oriented Offerings.......................7
4.2.1 People (internal marketing; customer service)...............................................................7
4.2.2 Process (Systems, Procedures)...........................................................................................7
4.2.3 Physical evidence (Internal Marketing, Customer Service)...............................................7
4.3 Price...........................................................................................................................................7
4.4 Placement (Distribution)............................................................................................................8
4.5 Marketing Communication........................................................................................................8
5.0 Marketing Implementation........................................................................................................9
6.0 Budget Review...........................................................................................................................9
7.0 Evaluation and Control..............................................................................................................9
References………………………………………………………………………………………. 10
MARKETING PLAN FOR SUSTAINABLE OFFERING 4
1.0 Current Situation
The solar panel business has only stretched to the US, France, Germany, Canada, China,
and India (Delmas et al., 2014, p. 8). With that in mind, it is clear that the Australian market is a
big gap that has been left wide open with nobody to venture in. The solar panel industry in
Australia is not well spread and has left some critical areas in dire need of it (Casini & Lites,
2005). The brightest idea is to start up a solar panel company in Australia before the start of next
year, which would be a favorable market for solar panels.
2.0 Objectives
Financial Objectives
To gather enough capital before the end of this year that would cater for all
operations of the company.
To make a substantial profit by after the first financial year into the market.
To attract investors by funding campaigns for carbon-free products and
donating to cancer projects within the first fiscal year.
Marketing Objectives
To carry out an effective three months market research of the Australian market
before the business starts.
To ensure that all legal requirements according to the Australian government
have been handed to the proper person to avoid tarnishing of the brand and the
name of the company once the business starts.
To carry out effective personal selling during the introduction of the product, next
year.
1.0 Current Situation
The solar panel business has only stretched to the US, France, Germany, Canada, China,
and India (Delmas et al., 2014, p. 8). With that in mind, it is clear that the Australian market is a
big gap that has been left wide open with nobody to venture in. The solar panel industry in
Australia is not well spread and has left some critical areas in dire need of it (Casini & Lites,
2005). The brightest idea is to start up a solar panel company in Australia before the start of next
year, which would be a favorable market for solar panels.
2.0 Objectives
Financial Objectives
To gather enough capital before the end of this year that would cater for all
operations of the company.
To make a substantial profit by after the first financial year into the market.
To attract investors by funding campaigns for carbon-free products and
donating to cancer projects within the first fiscal year.
Marketing Objectives
To carry out an effective three months market research of the Australian market
before the business starts.
To ensure that all legal requirements according to the Australian government
have been handed to the proper person to avoid tarnishing of the brand and the
name of the company once the business starts.
To carry out effective personal selling during the introduction of the product, next
year.
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MARKETING PLAN FOR SUSTAINABLE OFFERING 5
To ensure that effective advertising is conducted when the product is introduced
into the market.
To ensure effective promotion of sales during the launching of the product.
To make sure that the product is of standardized quality to surpass competitors.
To recruit the best employees that would ensure sufficient market research, that
product is well known, promoted and is selling when the product is introduced.
Stakeholder Objectives
To fund welfare projects in the first financial year to gain favor with the
neighboring community.
To make sure that soundproof machines and machines that filter harmful
effluents have been installed in the organization’s factory by the time the business
starts. Curbing sound and air pollution will help the organization to develop a
good relationship with the neighboring community as it preserves the
environment.
To ensure that the organization has employed people belonging to the neighboring
community.
3.0 Target Market
My target market would be Australia which is the 6th largest country in the world that is
covered by land and the largest in Oceania which means that most of it surrounded by water
(Ewing, 2009, p. 22). The coastal areas are affected a lot by global warming which results from
use of fossil fuels. They are the warmest areas among other places in Australia making the
people inhabiting the area uncomfortable (Casini & Lites, 2005). These coastal areas would one
of the best markets to sell solar panels. In these areas, the target market will comprise both new
To ensure that effective advertising is conducted when the product is introduced
into the market.
To ensure effective promotion of sales during the launching of the product.
To make sure that the product is of standardized quality to surpass competitors.
To recruit the best employees that would ensure sufficient market research, that
product is well known, promoted and is selling when the product is introduced.
Stakeholder Objectives
To fund welfare projects in the first financial year to gain favor with the
neighboring community.
To make sure that soundproof machines and machines that filter harmful
effluents have been installed in the organization’s factory by the time the business
starts. Curbing sound and air pollution will help the organization to develop a
good relationship with the neighboring community as it preserves the
environment.
To ensure that the organization has employed people belonging to the neighboring
community.
3.0 Target Market
My target market would be Australia which is the 6th largest country in the world that is
covered by land and the largest in Oceania which means that most of it surrounded by water
(Ewing, 2009, p. 22). The coastal areas are affected a lot by global warming which results from
use of fossil fuels. They are the warmest areas among other places in Australia making the
people inhabiting the area uncomfortable (Casini & Lites, 2005). These coastal areas would one
of the best markets to sell solar panels. In these areas, the target market will comprise both new
MARKETING PLAN FOR SUSTAINABLE OFFERING 6
users and present consumers of the product. The Northern Power Station in South Australia
which produced brown coal closed down making this part of Australia, a substantial market for
the organization. Besides, organizations that generate energy in Australia like Victorian plants
are reducing operations because the consumption has significantly dropped over the years
(Australian Energy Council, 2016, p. 6). The reduction of the competitors’ activities makes it
easy for the present users to switch to new product in the market. Brisbane and Tasmania, are
the areas with the highest rate of solar radiation, making them a real target market (IBISWorld,
2017). Moreover, the charges of electricity bills have increased tremendously in Australia thus
leaving a gap for the solar panel industry. There is a large market for Solar panels in Australia
only that no one has come up with the perfect product.
4.0 Marketing Strategies
4.1 Positioning
The company will offer solar panels that are usable by everyone no matter the kind of
lifestyle. The type of solar panels that are already being provided in Australia is 2kW with eight
panels, which does not fit on many of the roofs of the house in the inner west (Carter, 2016). The
company will provide sizeable panels with all kinds of sizes for different roofs. The solar panels
that will be provided can conserve most of the energy that it takes in during the day, unlike the
solar panels that have already been offered that work only during the day. Another objective of
creating viability of solar power is to provide solar panels that are mobile so that in case one
intends to move, and they can move with panels. The company will innovate new products that
will appeal to all the consumers and thus overcome the competition.
users and present consumers of the product. The Northern Power Station in South Australia
which produced brown coal closed down making this part of Australia, a substantial market for
the organization. Besides, organizations that generate energy in Australia like Victorian plants
are reducing operations because the consumption has significantly dropped over the years
(Australian Energy Council, 2016, p. 6). The reduction of the competitors’ activities makes it
easy for the present users to switch to new product in the market. Brisbane and Tasmania, are
the areas with the highest rate of solar radiation, making them a real target market (IBISWorld,
2017). Moreover, the charges of electricity bills have increased tremendously in Australia thus
leaving a gap for the solar panel industry. There is a large market for Solar panels in Australia
only that no one has come up with the perfect product.
4.0 Marketing Strategies
4.1 Positioning
The company will offer solar panels that are usable by everyone no matter the kind of
lifestyle. The type of solar panels that are already being provided in Australia is 2kW with eight
panels, which does not fit on many of the roofs of the house in the inner west (Carter, 2016). The
company will provide sizeable panels with all kinds of sizes for different roofs. The solar panels
that will be provided can conserve most of the energy that it takes in during the day, unlike the
solar panels that have already been offered that work only during the day. Another objective of
creating viability of solar power is to provide solar panels that are mobile so that in case one
intends to move, and they can move with panels. The company will innovate new products that
will appeal to all the consumers and thus overcome the competition.
MARKETING PLAN FOR SUSTAINABLE OFFERING 7
4.1.1 Product/Offering
The solar panels provided will be consumer-friendly and of one type but with many
advantageous features. It will be able to work in humid conditions, especially the coastal areas
and will not be affected by landscape shading. It will have a temperature coefficient of
-0.28%/°C. The solar panels will be able to cover for all roofing sizes. The solar panels will be
long life and will have a warranty of over 30 years. The products will have a competitive
advantage since they will be more innovative and price-friendly. Plus the offering is indisputable
because the warranty is much longer than one offered by competitors. The product will also have
500 W yields utilizing a new instrument set for a wide range module. With all these features in
place and struggles that the Australian people have suffered, who would they reject such a solar
panel?
4.2 Optional Additional Product-related Strategies for Service-oriented
Offerings
4.2.1 People (internal marketing; customer service)
In an organization, the first step to developing a client service culture is coming up with a
code of ethics for the company in which employees follow (Wren & Bedeian, 2009, p. 36). The
human resource manager must ensure that he selects the qualified staff without biases which are
then trained, awarded bonuses, salary increments, and job promotion when they achieve set
targets (Jobber & Lancaster, 2015, p. 12). If some employees are not compliant with the required
customer service required they should be undertaken through training and development.
4.2.2 Process (Systems, Procedures)
To develop excellent systems that staffs are to adapt quickly and gather information on
new entries of technology is very essential. To provide customers with the best services, I will
4.1.1 Product/Offering
The solar panels provided will be consumer-friendly and of one type but with many
advantageous features. It will be able to work in humid conditions, especially the coastal areas
and will not be affected by landscape shading. It will have a temperature coefficient of
-0.28%/°C. The solar panels will be able to cover for all roofing sizes. The solar panels will be
long life and will have a warranty of over 30 years. The products will have a competitive
advantage since they will be more innovative and price-friendly. Plus the offering is indisputable
because the warranty is much longer than one offered by competitors. The product will also have
500 W yields utilizing a new instrument set for a wide range module. With all these features in
place and struggles that the Australian people have suffered, who would they reject such a solar
panel?
4.2 Optional Additional Product-related Strategies for Service-oriented
Offerings
4.2.1 People (internal marketing; customer service)
In an organization, the first step to developing a client service culture is coming up with a
code of ethics for the company in which employees follow (Wren & Bedeian, 2009, p. 36). The
human resource manager must ensure that he selects the qualified staff without biases which are
then trained, awarded bonuses, salary increments, and job promotion when they achieve set
targets (Jobber & Lancaster, 2015, p. 12). If some employees are not compliant with the required
customer service required they should be undertaken through training and development.
4.2.2 Process (Systems, Procedures)
To develop excellent systems that staffs are to adapt quickly and gather information on
new entries of technology is very essential. To provide customers with the best services, I will
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MARKETING PLAN FOR SUSTAINABLE OFFERING 8
consider employing both online and offline strategies. Customers will be able to order products
online or pick them directly from the store.
4.2.3 Physical evidence (Internal Marketing, Customer Service)
Exterior facilities, a comfortable working environment and the layout of the company’s
premises will be formulated and structured in the plan even before opening the branch in
Australia. This will be achieved through the establishment of different stores in different target
market regions in Australia. Signs, symbols, and artifacts will be included in the new product as
the slogans of marketing the product.
4.3 Price
The pricing goals are sales oriented since the demand for the solar panels is expected to
be high. The pricing strategy will be penetration where the company will offer discounts and
attach related items to the product at the point of sale (Baliga & Rodrigues, 2015, p. 212). The
offer of discounts will ensure that customers are attracted to buying the product and will increase
sales. The attached items will make sure that the brand is spread more. When the product starts
to dominate, the penetration strategy ceases because the people already know it and are likely to
prefer it over other products. Penetration strategy is the best method of pricing a product as seen
above. The adjustment of the base rate price will be value-based pricing and flexible pricing.
These strategies will make the product affordable to many users and at the same time claim a
large market share.
4.4 Placement (Distribution)
Distribution methods of a product are fundamental because at the end of the day the
customer will get a particular perception of the company (Ambrose, 2015, p. 6). First, the
consider employing both online and offline strategies. Customers will be able to order products
online or pick them directly from the store.
4.2.3 Physical evidence (Internal Marketing, Customer Service)
Exterior facilities, a comfortable working environment and the layout of the company’s
premises will be formulated and structured in the plan even before opening the branch in
Australia. This will be achieved through the establishment of different stores in different target
market regions in Australia. Signs, symbols, and artifacts will be included in the new product as
the slogans of marketing the product.
4.3 Price
The pricing goals are sales oriented since the demand for the solar panels is expected to
be high. The pricing strategy will be penetration where the company will offer discounts and
attach related items to the product at the point of sale (Baliga & Rodrigues, 2015, p. 212). The
offer of discounts will ensure that customers are attracted to buying the product and will increase
sales. The attached items will make sure that the brand is spread more. When the product starts
to dominate, the penetration strategy ceases because the people already know it and are likely to
prefer it over other products. Penetration strategy is the best method of pricing a product as seen
above. The adjustment of the base rate price will be value-based pricing and flexible pricing.
These strategies will make the product affordable to many users and at the same time claim a
large market share.
4.4 Placement (Distribution)
Distribution methods of a product are fundamental because at the end of the day the
customer will get a particular perception of the company (Ambrose, 2015, p. 6). First, the
MARKETING PLAN FOR SUSTAINABLE OFFERING 9
company needs to recruit the most efficient, faithful and reliable distributor. Also, the method
distribution is another decision that should make carefully in this case. The distribution method
to be applied is the direct channel distribution. In this approach, the distributor picks the product
from the producer and delivers directly to the consumer without following other avenues (Cohen,
2006, p. 32). Being a consumer product, the direct channel method is the best to use since it is
simple.
4.5 Marketing Communication
Marketing Communication is through the use of advertising, oral presentation, publicity,
and sales distribution. It influences the role of promotion in marketing by motivating exchange
through linking communications with the product adoption process of the buyer (Mishra &
Deepti Mishra, 2009, p. 85). The purchase decision of the customer is preceded by the conviction
among the product benefits, preference for brand, liking for the brand, advantages, and features.
According to my target market, the appropriate marketing communication activities would be,
sales distribution, advertising, and oral presentation.
5.0 Marketing Implementation
Upon the opening of the branch in 2018, oral presentations will begin, and discounts
will be given and minimal advertising. It will end in 2018 September which will be done by the
marketing department and will cost about a million dollars.
6.0 Budget Review
Items Cost ($)
Revenue 5,000,000
Cost of Production (1,300.000)
company needs to recruit the most efficient, faithful and reliable distributor. Also, the method
distribution is another decision that should make carefully in this case. The distribution method
to be applied is the direct channel distribution. In this approach, the distributor picks the product
from the producer and delivers directly to the consumer without following other avenues (Cohen,
2006, p. 32). Being a consumer product, the direct channel method is the best to use since it is
simple.
4.5 Marketing Communication
Marketing Communication is through the use of advertising, oral presentation, publicity,
and sales distribution. It influences the role of promotion in marketing by motivating exchange
through linking communications with the product adoption process of the buyer (Mishra &
Deepti Mishra, 2009, p. 85). The purchase decision of the customer is preceded by the conviction
among the product benefits, preference for brand, liking for the brand, advantages, and features.
According to my target market, the appropriate marketing communication activities would be,
sales distribution, advertising, and oral presentation.
5.0 Marketing Implementation
Upon the opening of the branch in 2018, oral presentations will begin, and discounts
will be given and minimal advertising. It will end in 2018 September which will be done by the
marketing department and will cost about a million dollars.
6.0 Budget Review
Items Cost ($)
Revenue 5,000,000
Cost of Production (1,300.000)
MARKETING PLAN FOR SUSTAINABLE OFFERING 10
Cost of Distribution (550,000)
Marketing Cost (1,000,000)
Projected Profit 2,150,000
7.0 Evaluation and Control
On the financial part, the sales must be monitored by the recruited sales executive in
place, and the accounts by the accountant and the auditor. The marketing activities must be
supervised thoroughly by the marketing manager which includes intense and continuous
information gathering. The director of the company’s premises must be monitored by the overall
manager to prevent pollution (Jobber & Lancaster, 2015, p. 16).
In a nutshell, the formation of a solar panel company in Australia is a big step but a
favorable one because there are an open door and a large market for the launching of new
innovative solar panels. The gap is brought about by decreased production of energy that comes
from fossil fuels leading to a closure of some companies that produce that energy is making
electricity bills expensive. With a clear outline of objectives, a good marketing strategy, a
reasonable budget review, an efficient market implementation and evaluation and control of the
same, solar panels which are a new entry to the market will favor newly started a business in that
sector, in Australia.
Cost of Distribution (550,000)
Marketing Cost (1,000,000)
Projected Profit 2,150,000
7.0 Evaluation and Control
On the financial part, the sales must be monitored by the recruited sales executive in
place, and the accounts by the accountant and the auditor. The marketing activities must be
supervised thoroughly by the marketing manager which includes intense and continuous
information gathering. The director of the company’s premises must be monitored by the overall
manager to prevent pollution (Jobber & Lancaster, 2015, p. 16).
In a nutshell, the formation of a solar panel company in Australia is a big step but a
favorable one because there are an open door and a large market for the launching of new
innovative solar panels. The gap is brought about by decreased production of energy that comes
from fossil fuels leading to a closure of some companies that produce that energy is making
electricity bills expensive. With a clear outline of objectives, a good marketing strategy, a
reasonable budget review, an efficient market implementation and evaluation and control of the
same, solar panels which are a new entry to the market will favor newly started a business in that
sector, in Australia.
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MARKETING PLAN FOR SUSTAINABLE OFFERING 11
References
Ambrose, S. C., 2015. Sales and Operations Planning: A Performance Framework. Doctor of
Business Administration Dissertations.Paper 1., pp. 1-99.
Australian Energy Council, 2016. Solar Report December 2016, s.l.: Australian Energy Council.
Baliga, A. J. & Rodrigues, L., 2015. Business Plan- The Secret to Success. International Journal
Of Business & Managemen, 3(4), pp. 210-214.
Carter, J. G., 2016. Solar Energy and Solar Panels. Hauppauge: Nova Science Publishers Inc.
Casini, R. & Lites, B. W., 2005. Solar Polarization 4: proceedings of a meeting held in Boulder,
Colorado, USA, 19-23 September 2005. 1st ed. San Francisco, Calif: Astronomical Society of the
Pacific.
Cohen, W. A., 2006. The marketing plan. 5th ed. Hoboken NJ: Wiley cop.
Delmas, M. A., Kahn, M. E. & Locke, S., 2014. Accidental Environmentalists? : Californian
Demand for Teslas and Solar Panels. Cambridge, Mass: National Bureau of Economic Research.
Ewing, R. A., 2009. Got sun? Go solar: harness nature's free energy to heat and power your
grid-tied home. 2nd ed. Masonville, Colo: Masonville, Colo.
IBISWorld, 2017. Solar Panel Installation in Australia: Market Research Report. [Online]
Available at: https://www.ibisworld.com.au/industry-trends/specialised-market-research-reports/
technology/solar-panel-installation.html
[Accessed 23 September 2017].
International., S. E., 2007. Photovoltaics: design and installation manual: renewable energy
education for a sustainable future. 1st ed. Gabriola Island, BC: New Society Publishers.
Jobber, D. & Lancaster, G., 2015. Selling and sales management. 10th ed. Harlow, England:
Pearson.
Mishra, A. & Deepti Mishra, 2009. Customer Relationship Management: Implementation
Process Perspective. Acta Polytechnica Hungarica, 6(4), pp. 83-95.
Schermerhorn, J. R., 2013. Management. 12th ed. Hoboken NJ: John Wiley & Sons.
Wren, D. A. & Bedeian, A. G., 2009. The evolution of management thought. 6th ed. Hoboken:
Wiley, distributor.
References
Ambrose, S. C., 2015. Sales and Operations Planning: A Performance Framework. Doctor of
Business Administration Dissertations.Paper 1., pp. 1-99.
Australian Energy Council, 2016. Solar Report December 2016, s.l.: Australian Energy Council.
Baliga, A. J. & Rodrigues, L., 2015. Business Plan- The Secret to Success. International Journal
Of Business & Managemen, 3(4), pp. 210-214.
Carter, J. G., 2016. Solar Energy and Solar Panels. Hauppauge: Nova Science Publishers Inc.
Casini, R. & Lites, B. W., 2005. Solar Polarization 4: proceedings of a meeting held in Boulder,
Colorado, USA, 19-23 September 2005. 1st ed. San Francisco, Calif: Astronomical Society of the
Pacific.
Cohen, W. A., 2006. The marketing plan. 5th ed. Hoboken NJ: Wiley cop.
Delmas, M. A., Kahn, M. E. & Locke, S., 2014. Accidental Environmentalists? : Californian
Demand for Teslas and Solar Panels. Cambridge, Mass: National Bureau of Economic Research.
Ewing, R. A., 2009. Got sun? Go solar: harness nature's free energy to heat and power your
grid-tied home. 2nd ed. Masonville, Colo: Masonville, Colo.
IBISWorld, 2017. Solar Panel Installation in Australia: Market Research Report. [Online]
Available at: https://www.ibisworld.com.au/industry-trends/specialised-market-research-reports/
technology/solar-panel-installation.html
[Accessed 23 September 2017].
International., S. E., 2007. Photovoltaics: design and installation manual: renewable energy
education for a sustainable future. 1st ed. Gabriola Island, BC: New Society Publishers.
Jobber, D. & Lancaster, G., 2015. Selling and sales management. 10th ed. Harlow, England:
Pearson.
Mishra, A. & Deepti Mishra, 2009. Customer Relationship Management: Implementation
Process Perspective. Acta Polytechnica Hungarica, 6(4), pp. 83-95.
Schermerhorn, J. R., 2013. Management. 12th ed. Hoboken NJ: John Wiley & Sons.
Wren, D. A. & Bedeian, A. G., 2009. The evolution of management thought. 6th ed. Hoboken:
Wiley, distributor.
MARKETING PLAN FOR SUSTAINABLE OFFERING 12
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