Analysis of Marks & Spencer's CSR, Leadership Style, and Response to Brexit and Covid-19

Context Of Business

EXECUTIVE SUMMARY
The key factor for the success of business is its competitive advantages. Corporate social
responsibilities is form of self-regulation which aims to contribute towards societal goals.
Analysis on CSR activities undertaken by Marks & Spencer and its impact on the success of the
business. The factors that are affecting external environment of M&S is explained using
PESTEL analysis tool. A detailed discussion regarding the leadership style followed by the
company and its advantages to company. Detailed analysis on the effect and impact of Brexit and
covid 19 pandemic on the company and the measures taken by M&S in response to these effects.

TABLE OF CONTENTS
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION ..........................................................................................................................4
MAIN BODY...................................................................................................................................4
PESTLE Analysis........................................................................................................................4
Leadership styles..........................................................................................................................6
Corporate social responsibility (CSR).........................................................................................8
Effects of Brexit and covid-19 pandemic..................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Marks and Spencer also known as M&S is one of the most well- established
multinational retailers with headquarters in Paddington, London, England. The company is
specialized in selling clothes, beauty, home products and food products. The founder of M&S are
Micheal Marks and Thomas Spencer. The company markets the products through its own
network, franchise and e-commerce sites. M&S also offers banking services through its M&S
bank and provides renewable energy services through M&S Energy. The project is going to
highlight PESTLE analysis of company which impacts the external environment of company.
There would be a detailed discussion about the leadership styles and the style followed by
company which will help them to achieve business objectives. The project will also give
information about Corporate social responsibility of company and its impact on company.
Further it would analyse the effects and impacts of Brexit and covid-19 pandemic on the
company and measures taken by company in response to these pandemics.
MAIN BODY
PESTLE Analysis
PESTLE analysis of M&S examine the various factors i.e. political, economic, social,
technological, legal and environmental that affect the external environment of company.
Political
Free trade policies have given a great benefit to M&S as it allows M&S to import foreign
products for sale at cheaper price which helps them to maintain a healthy profit margin. The
factors that are affecting the company are political stability and taxes, if tax rate are increased by
government then it may affect the price of products which might negatively impact the sale of
products (Sigcha and et.al., 2020). The implementation of Brexit by UK government have highly
impacted the operations of M&S as there will be loss of numerous free trade policies with
European suppliers resulting in higher product cost to consumers.
Economic
A rise in inflation rate may affect the economy price of the products and services. UK is
one of the largest economies in the world and fiscal and monetary policies of UK are properly
managed by government. Financial crises in the country have impacted the demand for high