Effective Management and Leadership of Mayo Clinic’s Global Workforce

This report discusses the macro environment of Mayo Clinic through PESTEL analysis, theories of leadership and management, and the need for Hofstede's analysis to manage cultural differences. It also provides an action plan with smart objectives to achieve sales growth through expansion and SEO strategies.

Effective Management and Leadership of Mayo Clinic’s Global Workforce
1

Table of Contents
Introduction................................................................................................................................3
Macro Environment of Mayo Clinic through PESTEL Analysis..............................................3
PART 1.......................................................................................................................................3
What needs to change and why?............................................................................................3
PART 2.......................................................................................................................................6
What resources are required to implement the change?.........................................................6
Motivation Theories...................................................................................................................8
PART 3.......................................................................................................................................9
What must be done to implement the change?.......................................................................9
3. Theory of Cultural Expansion: The Need of Hofstede's Analysis.........................................9
Part 4........................................................................................................................................13
How is success measured?....................................................................................................13
Conclusion................................................................................................................................14
References................................................................................................................................15
2

Introduction
Mayo clinic is an American Medical Centre which is highly focused on providing Healthcare
that is integrated along with research and education. The company has more than 4500
scientists and physicians working for it along with additional 58,400 administrative that make
the health staff of the organisation alone across campuses like Minnesota, Rochester, Florida,
Arizona, Phoenix and Jacksonville (Farrugia and Lee, 2020). The hospital also has a global
presence since the hospital is located in countries outside the United States like China, Saudi
Arabia, Singapore, Mexico, South Korea and United Arab Emirates. This report will
therefore conduct a situational analysis of the organisation, identifying key problems and
opportunities that can be explored by the organisation, and ways in which effective leadership
and management can achieve it.
Macro Environment of Mayo Clinic through PESTEL Analysis
The use of PESTEL analysis is taken by organisation that is active across the world as it
proves to be extremely effective where strategic management as well as organisational
planning is considered.
PART 1
What needs to change and why?
Political Aspect
Political factor analysis can be regarded as critical because, with the assistance of proper
analysis of political factors affecting an organisation, it becomes easier for organisations to
increase their profitability while also improving their sustainability efforts in the long run.
Changes in government policies that are frequent is another factor that can harm the
performance of any business especially once that are active in international environment. It is
extremely essential for Mayo Clinic to effectively study the political scenarios as well as
present trends since changes in such factors can result in altering the priorities of
governments towards development of multiple industries including health sector.
Economical Aspect
It has been observed that the performance of any organisation is directly related to the
economic development of a country, and thus that regions with successful economies directly
benefit an organisation. Other economic factors that can impact the organisational growth can
be considered to be as the inflation rate as well as any country’s employment rate, exchange
3

rate and interest rate. The growth perspective of Mayo Clinic Hospital in any country can be
defined by the GDP rate of the country since any country that has GDP rate that is high have
consumers that are capable enough to spend more money on their needs by purchasing
products and services that are even expensive and luxurious. Exchange rate fluctuations can
have an effect on the profitability of international trade. There can be high fluctuation rates in
countries where local currencies are used. This can become a very serious concern for the
Mayo Clinic. The other factor that can be considered is the efficiency of financial markets
since this can have a very high influence on the strategies of Mayo Clinic that are associated
with global expansion.
Social Aspects
The social factors that can prove to be influential towards the growth of an organisation. It
can be considered as the changes that occur in demographic, social, and economic variables
as well as migration-related trends and the ageing of the population. because these are certain
factors that are crucial for an organisation that works on a global level, like Mayo Clinic
Hospital.. Another social factor that can directly influence the marketing strategies of an
organisation can be considered as migration, which is why it is extremely essential for a
business to have the right understanding regarding the attitude of the consumers, especially
towards migrating, as it can have a direct influence on the organisational ability to link
international managers with the home country of the organization, which is the United States.
(Farrugia and Lee, 2020).
Technological Aspects
New technology is also an aspect that can have a direct influence on the
organisational value chain in association with the revenue and cost structure of the
organisation. Therefore, it is essential for the Mayo Clinic Hospital to give importance to the
investments that occur on both micro as well as macro levels in an organisation. Due to new
technologies, there has been a noticeable decline in the product development life cycle,
increasing the pressure on hospitals to develop services and products that are both fast and
much more modern, as it has increased product range diversity and integration of product
change flexibility, which further results in a much faster and easier supply chain process
(Mueller et al., 2020).
. Environmental Aspects
4

Due to globalisation and technological advancement there has been observable
increase in the level of environmental pollution(Wald et al., 2018). This has made people as
well as organisations across the globe much more aware regarding the impact of their
practices on the environment. This has further forced organisations to shift towards adopting
practices that are sustainable and which will help them in reducing their environmental
footprint. Hospitals like Mayo clinic are therefore indulgent in the practice of effective waste
management since there is increased sensitivity amongst consumers regarding the safety of
the environment.
Legal Aspects
Where consumers, labours and employees are considered, it becomes extremely essential for
an organisation to abide with all the laws that are associated with health and safety along with
ethics. Therefore, the hospital should focus heavily on providing a secure and safe
environment that follows the entire moral and ethical obligation in its functioning. The
hospital should also abide with all the laws that are associated with consumer protection since
it is extremely essential to maintain anonymity, privacy as well as security of the patients.
This can be achieved by practicing all the laws and regulations that are in line with the
process of data protection (Farrugia and Lee, 2020).
Theories of leadership and management
Leadership theories means those perspectives which has been used in order to develop
leadership within an organization. These theories are important as leaders plays vital role for
uplifting organization. There are various theories of leadership which has been discussed as
follows:
 Behavioural theory: These are those theories which leads upon developing focus
upon patterns of behaviour shown by leaders. Also the theory makes assumption
developed over traits which is important for leaders. Behavioural theories of
leadership hold importance upon actions of leaders making suggested theory with best
predictor of leadership success leading towards viewing of acts performed by leaders.
These actions are based over qualities and points required to be focused upon
behavioural learning theory (Harris, and Jones, 2018). Patterns of behaviour are
observed and categorized as “styles of leadership” in this theory. Some of the styles of
leadership include task-oriented leaders, people-oriented leaders, country club leaders,
5

status-quo leaders, dictatorial leaders, and more. At the end of the day, the actions and
actual behaviours of a leader are what defines success in this theory.
 Contingency theory: The contingency theory of leadership is based over situations
existing while performing leadership functions. These theories relate over situational
effect which is used for developing success of leaders in terms of failure and success
within an organization (Mueller et al. 2020). It leads towards success possible for
leaders within particular situation. Leaders personality relates over small factors with
success. The theory is based upon specific leadership style suggesting in terms of
good leadership strategies. It has been suggested over right kind of leaders which is
related to special situation.
These theories of leadership help Mayo clinic to develop string leadership by allowing
leaders to develop positive behaviour pattern which makes staff and employee's productivity
increased more effectively. Also the theory makes business understand critical situations
easily.
Situation statement
In order to achieve the great position in the market, the mayo clinic needs to
effectively engage with the technological factors and tools to avoid market uncertainties. The
clinic must focus on delivering great services across both America and China. They can train
their staff and professionals through being active of docile media platforms. So the company
is facing problem of fulfil customer demand across different regions. This problem arises due
to lack of communication, guidance and high demand of patients.
PART 2
What resources are required to implement the change?
There are various resources required in order to implement which could help the
organisation to achieve a systematic growth in the market. There are various resources
required which could help the employees to work in a productive manner. The main focus is
to enhance their overall operations with the help of technological tools. Mayo clinic needs to
utilise the resources in an effective manner.
The human resource needs to fulfil their duties and work responsibilities in a strategic
manner. This will help them to develop and the company can focus on achieving their
respective goals in market. They can provide essential training to the staff which will help
them to develop different skills and capabilities. The employees can become favourable to the
6

new situation. They can further become more productive. Mayo clinic’s human resource
manager needs to become more productive which will help the organisation to expand their
business in new region in a significant manner by going to social media platforms
(Grootenboer, Edwards-Groves, and Rönnerman, 2019). They need to assess the areas in
which the staff is lacking and improve it to maximize the efforts of the employees.
Scientific management theory:
Scientific management theory also known as the application of engineering science at
production floor. Respective theory focused on the improvement in efficiency of each and
every individual in the organisation. It majorly focusses on the increasing production by
using the intensive kind of technology as humans are just being considered for adjuncts of
machinery for handling routine tasks. It encompasses the work performed in the production
floor that are quite different from others such as repetitive in nature.
Bureaucracy theory of management:
Bureaucratic theory of management that is developed by the Max Weber that
contained the two two essentials elements that includes the structuring an organisation in the
hierarchy with clearly defined goals and objectives to govern business activities (LoGiudice
et al. 2020). The theory is based upon organizational efficiency which is important to manage
organization efficiency which is important for making clear line of authority developed over
proper rules, procedures and regulations for controlling each business operation
In context of Mayo health centre to take away the repetitive responsibilities they use
standardization in running strategies that allows you to continue to be aggressive in
marketplace. In context of Mayo health centre with the aid of using the usage of respective
principle of control they may be capable of use the hierarchy of command to talk inside the
organization and proportion roles properly.
Motivation Theories
Maslow's proposed a motivation idea that primarily based over five main human
desires which are physiological desires, protection desires, social desires, vanity desires, and
self-actualization desires. The theory deals over human motivation which is based over
suggesting that humans beings works upon creating suggestions that human creates
7

stimulation as per its basic needs. There are various kinds of needs which has been discussed
as follows:
Physiological desires: This is the maximum foundation want of a human continuity inclusive
of want of food, shelter, water, and clothing. In the absence of those necessities a human
frame cannot characteristic properly (Halkias, and Neubert, 2020). If someone receives all his
primary desires he receives stimulated and this results in boom productiveness and
profitability of a commercial enterprise organization.
 Safety desires: This want of motivation comes after pleasing primary physiological
desires. If someone achieves all its primary want, then he desires to accomplish
protection and protection wants.
 Social desires: This encompasses care, acceptance, trust, friendship and connections.
These are important to have found in a running surroundings due to the fact they may
be useful for decreasing the strain much less of an employee.
 Self-esteem desires: Maslow divided this want into parts: inner want, because of this
that want for self-confidence, dignity, awards, achievements and is outside desires
that derive from status, prestige, and authority
 Self-actualization desires: It refers to delight that someone receives after finishing a
task. It varies character to character and it is able to be pleasing through exclusive
approaches.
This theory helps Mayo clinic to attain understanding about various kinds of
perspectives which creates barriers for employee to increase their productivity. Also it makes
proper structure formed for making work done more effectively.
PART 3
What must be done to implement the change?
3.Theory of Cultural Expansion: The Need of Hofstede's Analysis
Since Mayo clinic is an international organisation that deals with health and safety of the
consumers it becomes extremely essential for the brand to focus on managing its operation on
a global level. The application of Hofstede's analysis will prove extremely efficient since
with the help of this analysis it will become easier to identify the cultural as well societal
differences that an organisation can face while working with an international work force. This
can further prove to be beneficial for the hospital in planning its competitive, management as
8

well as organisational strategy.With the help of this analysis, the hospital can effectively
develop strategies that will help it achieve long-term success as well as growth, especially in
global expenditures while dealing with cultural differences.
Action plan is a strategic process which helps the organisation to conduct an effective
research through which they can improve the overall performance. There are various new
ideas which could create by the management. In relation to mayo clinic, the smart objectives
would help them to achieve their significant goal in the market related to technology.
Smart objectives is a process which includes various components it is specific,
measurable, achievable, relevant and time bound (Timm, and McLaren, 2019).
Specific: To increase the sales by 15% by expanding in new regions and
implementing a digital infrastructure.
Measurable: The performance improvement can be measured with the help of
different technological tools.
Achievable: The goal can be achieved by providing better services to the consumers.
Relevant: This goal is relevant because it will help the organisation to expand the
business in new region.
Time bound: It will have achieved within the time period of 5 to 6 months. With the
help of different key performance indicators, the organisation can measure the success.
Customer retention and profit maximization is the main performance indicator through which
the company can assess the critical areas in which they are lacking. They can utilise the
resources effectively in order to gain success in the market.
9

Lewin Change management model
Mayo Clinic can use this model which helps them to make the employees favourable
to the new change. There are three distinct stages in this model through which the
organisation can plan the change. The first stage is Unfreezing it is one of the most crucial
stage. It fosters the employee’s willingness towards the change. Mayo clinic management is
making an inherent change in the workplace. The employees needs to use the technological
tools in a systematic manner (Cole, 2018). The mayo clinic management needs to establish
10

an effective communication with the employees. They can support and involve the workforce
to become favourable to the new change. The next stage in this model is bring the change in
the company. The employees need to be productive in order to achieve that goal. The last and
final stage is Refreezing in this the people are transiting the new change and can become
comfortable. Mayo clinic ensures that their employees becomes comfortable with the new
technological change. They provide the appropriate training to the staff which helps them to
become comfortable with the new change.
These change management model will bring effective growth among the employees.
The actions are going to implement effectively in order to bring changes and achieve the
objectives. Therefore, it is necessary to use the appropriate stages of change management
model by the mayo clinic, so that there will no mistakes left and unmanaged. It will impact
on the company reputation. the employees will systematically learn to adopt change in
technology by getting trained, involve others in the group work and increase motivation and
excitement within the mayo clinic.
Herzberg two factor theory
The organisation uses the to motivate the employees in a strategic manner. There are
various factors which could motivate the employees. It includes achievement, recognition
which will help the employees to maximize their efforts and enhance the performance (Bush,
Bell, and Middlewood, eds., 2019). Mayo clinic can help the employees to become more
productive by using technology. This is beneficial for the organisation in every manner. On
the other hand, another authentic source in this theory is that there are various hygiene factors
which the firm needs to follow in an effective manner. Mayo clinic can provide the securities
and other health benefits to the employees which will help them to enhance their
performance. Moreover, there are different operational activities which the organisation could
indulge to improve the efforts of the workforce. Both the factors of this theory is
interdependent on each other. Mayo clinic needs to innovate new strategies in order to
establish a heathy workplace. There are various motivating factors which can used by the
company in an effective manner. Mayo clinic needs to provide equal opportunity to the
employees. This will further help the organisation to become more profitable in the market.
They could achieve their overall objectives and the main vision is to expand their business in
other regions.
11

Lewin leadership styles includes various approaches which the organisation carry
out the operations effectively in workplace (Jones, 2018). There are multiples leadership
styles which is used by Mayo clinic. It includes authoritarian leadership there are leaders
which takes the decisions. On the other hand, there is participative leadership styles which
helps to understand that effective leaders involve employees and take different suggestions
from them. Mayo clinic leaders needs to transom their thinking and can use the participative
leaders they can involve the employees while making several decisions for the firm. This will
regulate their future towards a strategic goal. On the other hand, management styles could
help the organisation to transform them.
Part 4
How is success measured?
There are various methods through which the organisations can evaluated the
performance in the market. in relation to the mayo clinic, management department of the
organisation can use different kinds of Key Performance indicators through which they can
analyse their performance in the market. one of their main objective is to increase the sales in
American countries and avoid any interferences which can be solve through global
expansion. Therefore, it will be effective to engage the patients from global areas. as they
want to enhance the customers base in the market. In order to evaluate the performance
organisation can undertake various metrics that can be described. One of the main KPI’s that
the company can take is the customer retention rate. In this type of indicators organisation
can analyse the performance by checking the no. of customers that are visiting their stores in
order to buy various shoes as well as the clothing products (Halkias, and Neubert, 2020). This
KPI will facilitates the managers of the company to understand the repeat customers rate and
the main problems which the client face towards the business values. Another main KPI that
the mayo clinic can use to determine the performance of the management in the market is the
sales that they are achieving by selling health equipment’s which are of best use. sales KPI
will help them to analyse the sales that they have achieved in a particular period of time.
Managers by making SMART objectives wanted to increase the sales in the market.
12

Conclusion
It has concluded that leadership strategies are essential for the organisation to take
best growth and potential. This can further prove to be beneficial for the hospital in planning
its competitive, management as well as organisational strategy.With the help of the findings
from this analysis, it is possible to identify statistically relevant leadership decisions that can
be implemented in the hospital's global expansion.
13

References
Adams, D., 2018. Mastering theories of educational leadership and management. University
of Malaya Press.
Alhefiti, S., Ameen, A. and Bhaumik, A., 2019. The impact of the leadership and strategy
management on organizational excellence: moderating role of organizational
culture. Journal of Advanced Research in Dynamical and Control Systems, 6,
pp.748-759.
Bush, T., Bell, L. and Middlewood, D. eds., 2019. Principles of educational leadership &
management. Sage.
Bush, T., Bell, L. and Middlewood, D., 2019. Models of educational leadership. Principles of
Educational Leadership and Management, pp.3-17.
Chhablani, A., 2020. The core of resilient leadership-Crisis management. International
Journal of Management IT and Engineering, 10(5), pp.170-175.
Cole, K., 2018. Leadership and management: theory and practice. Cengage AU.
Grootenboer, P., Edwards-Groves, C. and Rönnerman, K., 2019. Understanding middle
leadership: practices and policies. School Leadership & Management, 39(3-4),
pp.251-254.
Halkias, D. and Neubert, M., 2020. Extension of theory in leadership and management
studies using the multiple case study design. Available at SSRN 3586256.
Harris, A. and Jones, M., 2018. The dark side of leadership and management. School
Leadership & Management, 38(5), pp.475-477.
Hassi, A., 2019. Empowering leadership and management innovation in the hospitality
industry context: The mediating role of climate for creativity. International
Journal of Contemporary Hospitality Management.
Jones, G., 2018. Evidence-based school leadership and management: A practical guide. Sage.
Lottholz, P. and von Billerbeck, S., 2019. Senior Leadership Performance Management in
International Organizations. Reading, UK: University of Reading.
McMullin, C. and Raggo, P., 2020. Leadership and governance in times of crisis: A balancing
act for nonprofit boards. Nonprofit and Voluntary Sector Quarterly, 49(6),
pp.1182-1190.
Megheirkouni, M., 2018. Leadership and management development post-war: exploring
future trends. International Journal of Organizational Analysis.
Timm, R.M. and McLaren, S.B., 2019. ASM leadership and management. Journal of
Mammalogy, 100(3), pp.646-655.
14