Training and Development for Qantas Airways

The report explores the role of training and development in a business organization, using Qantas Airways as a case study. It emphasizes the importance of communication skills and presents strategies for enhancing these skills within the organization.

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MBA HRM Assignment
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MBA HRM Assignment
Contents
Introduction......................................................................................................................................3
Forces significant for the workplace................................................................................................3
Globalization....................................................................................................................................4
Training and development for advancing the communication skills...............................................5
Reason for choosing training and development of communication skills.......................................7
Training and development program.................................................................................................8
Conclusion.......................................................................................................................................9
References......................................................................................................................................11

MBA HRM Assignment
Introduction
The term workforce has been recognized as the backbone of the structure of any of the business
organization. And also one of the most valuable assets for the business that reaps or aids in
attaining desired targets and determined objectives (Arnold, 2016). And hence maintaining the
workforce has been considered as one of the crucial tasks for the business enterprise. Training
and development is the most relevant approach that can be adopted by the business firm for
managing, maintaining and motivating the individuals so as to advance their skills and
capabilities so as to bring hike to the productivity and profitability. Training and development
have been considered as one of the factors in the success and growth of an individual. The
training and development process advances the existing skills, makes them able to adopt new
capabilities and also makes optimum utilization of the possessed skills. This process brings a
hike in the productivity and also develops the adherence to the quality standards. The working
environment is effected positively and thus there is an increase in the organizational stability and
flexibility in operations and functionalities. The below-summarized analysis has been
concentrated on the concept of training and development and also the significance of the same
has been described. The report comprises of the forces that are affecting the process of training
and development. The report has been focused on Qantas Airlines that is one of the top leading
airlines and transportation service provider in Australia.
Forces significant for the workplace
After analyzing the case it has been concluded that there is varied range of components
that affect the process of training and development in the business organization. On the basis of
the analysis, it has been inferred that globalization is one of the significant element that can be
considered as one of the empirical contributors in stimulating the process of training and
development in Qantas Airlines. As the business entity is a multinational brand and is operating
the business practices globally and hence the concept of globalization has been considered as a
significant term that will be influencing the organization. And also the process of training and
development within the working environment is also affected by globalization. Training and
development are one of the crucial tasks that is required to be executed essentially and
effectively for the advancement of the workforce (Ingram 2018). The process of training and

MBA HRM Assignment
development will update the existing skills and capabilities of the individuals and will also assist
in generating and developing some new skills. Provision of timely training sessions will be
proven beneficial for the personal development of the individuals and also an increasing the
quality of the services provided by them will be observed. The company will be experiencing the
hike in productivity and profitability that too with the best quality.
Globalization
Globalization has been considered as one of the revolutionary terms that have been
proven as one of the biggest tool or mechanism in training and developing the workforce within
the business firm. Moreover, globalization is the concept that has been recognized as a platform
that offers the wide range of exposures to the business organizations and that aids the business
corporations in a path of success and growth. The concept of globalization is concerned about the
process of global integration and that is based on the continuous exchanges of ideas, cultural
aspects and other factors that are considered as significant for the business. In the present era, the
cause of globalization is due to the advancement of the transport systems, telecommunication,
and infrastructure. One of the greatest elements of the term globalization is the innovation or
invention of the internet. The Internet has led massive international integration and promotion to
trade and various other aspects of government and politics. There has been an introduction of the
number of monetary systems that has aided the business organizations while transacting or
executing a trade. For instance, Qantas Airways by making use of Pay-Pal and Visa the business
entity has made the payment systems easier that has facilitated the business as well as the
consumers of the firm. Globalization has offered a sea of opportunities for the business
organization to exploit but there are some challenges too. But first talking about the plus points
there is number of advantages that are attained by the business corporation by the emergence of
this concept (Adotel 2016). One of the biggest advantages is that the business entity will be
experiencing a boost or widening in the size of the market (Danev 2017). On the basis of the
research executed it has been analyzed that the business entity is already offering its services in a
various nation but needs business expansion and hence globalization has been considered as one
of the most beneficial tools in this process.. Due to globalization, the business entity will enable
them in expanding the business to the new regions and markets. Moreover, making transactions

MBA HRM Assignment
with the other nations will also aid the entity as new technologies, resources will be accessed and
that will be proven very much beneficial for the firm on the number of aspects.
Training and development for advancing the communication skills
On the basis of the study, it has been analyzed that Qantas Airlines are the airline's service
providers and also after analyzing the given scenario it has been noted that the business entity
should focus on providing training and development sessions for updating the communication
skills of the workforce within the organization (Hrcouncil 2018). Communication skills are the
most empirical tool for the workforce of any of the business corporation and the same is for
Qantas Airlines. Communication has been considered as a significant component of the
organizational and managerial performance and prosperity of any of the exertion and same is for
the aviation industry. While offering the various services such as making the boarding of the
travelers, security check-in, helping them till their seats in flights and other services in the flight,
the staff of the airways is required to have a professional set of communication skills.
Communication plays an integral role while the services are offered to the customers that are the
travelers. Effective communication has been recognized as one of the basic human requirement
and in terms of the aviation industry, it has been considered as an essential pre-requisite to
safety. There are two major forms of communication play an empirical role in the operational
activities and functionalities within the aviation industry and that are written and verbal
communication.
Written communication involves any type of interaction that is making use of any of
written word. Written communication has been considered as one of the most common forms of
communication that comprise of making use of processes such as SOPs, flight manuals, flight
plans, checklists, operational bulletins and the other operations between the management staff
and operational staff. These are the documents that are required by the operational staff for
conveying information and instructions to the concerned authorities (IEEE Xplore.ieee 2006).
Moreover, these are the documents that are considered as vital components in the process of
decision making and in case fo any of the problems or facing issues. And these documents are
also expected significant in providing the most accurate, precise and direct information to the
staff for encountering the problems. Sometimes, the flight crew finds it difficult to read these

MBA HRM Assignment
documents and here comes the need for training and development for the communication skills
of the crew and staff. Qantas Airlines is required make provision of training and development
sessions in terms of upgrading communication skills. Upgrading the communication skills will
enable the staff in understanding the documents and the instructions.
Another significant way of communicating in the aviation industry is the verbal
communication. Communication between the ATCO and Pilots, management and operational
personnel are the major forms of communications that take place within the business
organization. Communicating effectively is must between these personnel’s and hence they are
required to have a set of professional communication and interaction skills. Verbal
communication has been considered as one of the major media for communicating within the
aviation organizations and the same is for Qantas airlines. The business entity is required to
update and improve the communication skills of the staff along with the practical drift for all the
workforce. And this can be done by organizing various training and development sessions. Some
innovation ways and mediums can be adopted by the business firm for updating the
communication skills.
Qantas Airways can make use of various approaches and strategies for advancing and
updating the communication skills of the staff. Leaders or the senior personnel in the business
organization can take a lead for providing training and development sessions and also provide
guidance for bringing advancements and improvements in the communication skills
(RedAltinay, Paraskevas & Jang, 2015). For instance, group activities and group discussions are
the form of training sessions that can be adopted by the leaders of Qantas for advancing the
communication skills. The leaders are also required to have the capabilities to make the staff
understand the importance of communication. Moreover, motivating the workforce is one of the
best efforts that can be made by the leaders so as to bring the required changes. Developing an
open communication environment can be considered as one of the significant steps that will aid
in building and develop the communication skills of the staff. Under this strategy, the business
entity will have to allow the employees for sharing their feedback freely, interesting ideas etc.
This will aid the leaders in building trust among the employees and they will be motivated to
work hard and will provide their best (Opentextbc 2018). The communication process should be
the two-way process that can be executed vertically and horizontally and in this process, the

MBA HRM Assignment
management and the employees are required to make equal participation while transferring the
information, the ideas of the staff from all levels should be considered as significant and that will
make them valued and motivated.
Reason for choosing training and development of communication skills
Communication process has been considered as one of the most empirical tools for any of the
business firm as it makes possible the transfer of data and information throughout the
organizational structure. Communication plays an integral and fundamental role in all the facets
of the business organization. And hence, it is very essential for the business organization that
both the internal communication within the corporation as well as the communication skills of
the employees are required to be effective and updated. Qantas airlines are one of the largest
brands in providing flight services to the travelers (Knight, 2015). Effective communication
plays a significant role in the success and growth of the business and is also considered as a
building block for the business entity. There are the varied range of positive changes that will be
experienced by Qantas Airways if the entity is directing focus in organizing the training and
development sessions of the communication skills of the workforce. The below presented are
some of the reasons due to which the need for choosing for the provision of developing the
communication skills:
An accomplishment of employee trust
Clear and open communication will be enabling the business firm in creating and developing a
sense of transparency within the entity. And this will be proven beneficial for the business firm
in the development of trust among the employees at different levels within the organization.
Whereas, keeping the employees in dark may go wrong for the business organization and can
result in resentments, tensions, and situations of conflicts between the management and the lower
level staff (Reddy 2016). And hence developing an effective and professional communication
process by making use of training and development sessions has been considered as an integral
task for the business firm.
Relationships

MBA HRM Assignment
Communication has been recognized as one of the integral components and also one of the
greatest mechanisms that prove very much beneficial for establishing and building relationships
between the staff and the employees from the different level (Ngwenya, Aigbavboa & Thwala,
2015). An atmosphere of open communication will be enabling the employees with a safe feeling
while expressing their ideas and interest and this will aid the employees as they will bring an
increase in their confidence level and organization will be benefited in terms of new and
innovative solutions (Rathore, 2017). Regular and open interactions will make the employees
motivated to work harder. And this can be made possible if Qantas Airways is providing timely
training and development sessions to the employees for advancing the communication skills.
Clarity
In a business organization confusion and ambiguity is such factor that can create negative
feelings and a tensed atmosphere. This can be proven disadvantageous for the business firm. And
hence, it the duty of the management staff of maintaining and developing clarity in the roles and
the obligations that are required to be followed by the employees within the business
organization (Kapadia 2016). And this will be made possible only by adopting a professional
communication process for the staff at all levels organization. A proper transfer of data will
enable the staff in pursuing their roles and responsibilities to their best. And this can be made
possible `by providing proper training and development sessions to the employees.
Collaboration
Communication is the process that will be aiding the business entity in making effective
collaboration and that will be leading the entity to bring an increase in the productivity of an
overall team. As Qantas Airways is a multinational corporation and have various departments
that are working on different facets (Knight, 2015). The communication plays an integral role in
the streamlining the process and make improvements of the end results. When the staff is
exchanging ideas and thoughts freely then there will be fewer chances of conflictive situations
and problems. And hence effective communication process plays a significant role in developing
a sense of collaboration within the business organization and for doing so the management is
required to make provision of training and development sessions concerning the advancement of
a communication process (Asfaw, Argaw & Bayissa, 2015).

MBA HRM Assignment
Training and development program
Management Staff Middle and lower level staff
Date 15-03-2018 15-03-2018
Employee Details
Job Title Management staff Flight attendants, Airlines
administrative supporting staff.
Avionics technicians Ground staff,
passenger service agent etc.
Objectives Advancing leadership and
communication skills
Enhancing communication skills
and capabilities as per their job
titles
Training needed Practices and programs for
developing leadership and
communication skills
Training sessions for enhancing
and developing communication
skills
Estimated expenses Training sessions for training and
management authorities for
leadership skills: $45000
Advancing communication skills:
$7500
For enhancing skills: $8500
(quarterly)
Completion date 31-03-2018 31-03-2018
Conclusion
In the limelight of the above-executed analysis, it has been inferred that the process of training
and development plays a significant role in the business organization. Training and development
sessions can be considered as a supporting or helping hand for the organizational structure and
hence it is required to be executed with greater efficiency and effectiveness. The above report
has been focused on Qantas Airways that is one of the multinational corporation offering flight
and transportation services to the travelers and the tourists all over the world. The further report
comprises of a description of the term globalization and also the significance of the same for the
organization has been presented. The term is very much liable for stimulating the business

MBA HRM Assignment
environment and hence there rise a need for trading and development of the workforce. The
process of training and development within Qantas has been focused on developing and
advancing the communication skills. Communication is also considered as an integral part of the
business firm and hence the development of the same is required to be done with greater
efficiency and effectiveness. And this can be made possible by making provision of appropriate
training and development sessions for the employees.

MBA HRM Assignment
References
Adotel, L, (2016). How globalization affected organizational communication? Assessed on 20th
March 2018, https://www.bayt.com/en/specialties/q/271045/how-has-globalization-
affected-organizational-communication/.
Arnold, J. (2016). Coaching Skills for Leaders in the Workplace: How to unlock potential and
maximise performance. Hachette UK.
Asfaw, A. M., Argaw, M. D., & Bayissa, L. (2015). The impact of training and development on
employee performance and effectiveness: A case study of District Five Administration
Office, Bole Sub-City, Addis Ababa, Ethiopia. Journal of Human Resource and
Sustainability Studies, 3(04), 188.
Danev, M, (2017). The effects of globalization on global communication, Assessed on 20th March
2018, https://bizfluent.com/info-8232542-effects-globalization-global-
communication.html.
Hrcouncil, (2018). Learning, training and development, Assessed on 20th March 2018,
http://hrcouncil.ca/hr-toolkit/learning-implementing.cfm.
ieeexplore.ieee, (2006). Training and development: Enhancing communication and leadership
skills, Assessed on 20th March 2018, http://ieeexplore.ieee.org/document/1599558/.
Ingram, D, (2018). The impact of globalization on communication skills and development,
Assessed on 20th March 2018, https://yourbusiness.azcentral.com/impact-globalization-
communication-skills-development-28172.html.
Kapadia, V, (2016). The 6 hottest training technologies that you can’t overlook, Assessed on 20th
March 2018, https://elearningindustry.com/6-training-technologies-cant-overlook.
Knight, K. (2015). Analysing the discourses of leadership as a basis for developing leadership
communication skills in a second or foreign language.
Opentextbc, (2018). Strategies for effective communication, Assessed on 15th March 2018,
https://opentextbc.ca/workinginfoodserviceindustry/chapter/strategies-for-effective-
communication/.

MBA HRM Assignment
Rathore, P. S. (2017). Significance of training and hospitality skills for hotel employees.
International Journal of Engineering and Management Research, 7(3), 53-56.
Reddy, C, (2016). 15 strategies for effective communication in an organization, Assessed on 20th
March 2018, https://content.wisestep.com/15-strategies-for-effective-communication-in-
an-organization/.