Social Innovation and Community Engagement: A Proposal for McDonalds
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This paper proposes a social innovation for McDonalds that involves innovating test kits to measure the risks involved in consuming its products. It discusses social innovation and community engagement theory, financial, environmental, and ethical implications of the proposed innovation, and implementation challenges.
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Working With Community1 Working With Community by [Name] Course Professor’s Name Institution Location of Institution Date
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Working With Community2 Executive summary The focus on social innovation has been one of the primary factors that most of the companies that want to build their reputations have been focusing on. One of the primary benefits of focusing on social innovations is that it enables an organization to not only establish a positive relationship with its clients but also to enhance its public image. The aim of this paper is to review and provide a discussion of social innovation and community engagement theory, propose a social innovation and discuss it in regard to financial, environmental, and ethical implications. The paper will also discuss how the social innovation contributes to the common good and some of the significant implementation challenges that are likely to be experienced. The paper will review these aspects through discussing some of the social innovations that McDonalds has done and some of the proposals that the management can consider to attain full benefits. Social innovation and community engagement theory According to Didge (2012, p. 89), social innovation refers to the new approaches, concepts, thoughts, and organizations that focus on attaining the social needs that result from various things such as working conditions, education, health and development. The reason why most businesses focus on social innovation is to enhance and strengthen the civil society and also to make the organization realize a positive public image. Social innovation can also be termed coming up with strategies to solve some of the challenging issues in the society to promote social progress. According to Aliaon & Aliaon (2018, p. 47), the field of social innovation has been growing over the years, and is mostly influenced on what people and how they reflect on the
Working With Community3 things they accomplish. Various researchers have identified that little attention to the theory, or to history related to this social innovation. However, other researchers have implied that although there has been reliable research in the recent years, various aspects such as clear defined schools of thought, continuing theoretical arguments, and sufficient primary research programs to test theories against evidence have not been in existence. Muysinaliyev (2014, p. 78) asserts that social innovation primarily focuses on the process of innovation and how its existence changes things to better experience. Based on the definition of this term, various scholars have asserted that it can be characterized by its ability to solve some of the social issues that other approaches may not address (Claire 2017, p. 38). It is also characterized by its ability to people, and the capacity to enhance social interactions. Therefore, social innovation can be said to be one of the factors that play a key role in promoting the quality of social services and their cost effectiveness, through providing a corresponding, if not superior, outcomes regardless of the challenges that may arise. According to Claire (2017, p. 36), social innovation can be termed as an activity that involve mental creativity and knowledge from different disciplines which are connected within the society. The social innovation theory of ‘connected difference’ highlights three fundamental dimensions of social innovation. First, are innovations are made up of new combinations, hybrids or existing components, rather than absolutely new (Muysinaliyev 2014, p. 78). Second, their practice of social innovation involves cutting across disciplinary and/or organizational divisions, and lastly, they lead to fascinating relationships between groups and individuals. According to Buchanan (2011, p. 67), the introduction of digital technologies has led to the introduction of a subdomain of social innovation since 2014, which has led to various
Working With Community4 changes in this aspect. The subdomain is known as digital social innovation and refers to a type of social and collective innovation which innovators, its users, societies inter-relate through using digital technologies to enhance knowledge and come up with solutions for different social needs in the society. Proposed social innovation. Although there are so many types of social innovations which McDonalds can consider, innovating an application that aids in identifying healthcare issues that result from consuming its products can be a great one. According to Muller (2014, p. 65), most of the products that human beings consume in the recent days are harmful to their health and therefore it is important to make sound decisions on what to take and what to avoid. Although most of the consumers strive to ensure they only consume health-friendly products, sometimes being able to understand the safety of the products is challenging until they test the products to know the risks involved (Didge 2012, p. 91). This means that if companies that produce food and beverage products such as McDonalds invent test kits that can be used by its consumers to test the health risks associated with their products, it can be possible to make decisions on whether to consume them or not. Although introduction of these kits may have a negative impact on this company especially on its sells, revenue and reputation, it can be a good way of showing that it is ethical company which minds not only increasing its sales and revenues but also has a great interest in promoting health of its consumers (Diane 2016, p. 68). Introducing the kit can also play a significant role in promoting its reputation and also in making the society to view the company as the best choice where they can purchase from. The kits, in this case, should show the
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Working With Community5 consumers some of the risk factors that may arise if they consume the foods and beverages, including the ingredients used to prepare the products. According to David & Michael (2010, P. 57), most of the people suffer from some of the killer diseases which result from what they consume because they have little knowledge concerning the risk factors involved in what they eat. Innovating these kits will mean that the company will not only serve on its own interest but the interest of the consumers through minding their wellbeing, and this will play a significant role in making the organization to realize a sustainable growth. Although big companies such as McDonalds are increasingly contributing to social innovations, few of them wants to invent things that are likely to have negative impact on their businesses (Mei 2014, p. 346). Introducing the test kits will be fundamental because they will be used to taste foods and beverages from not only McDonald but also other organizations that deal with similar products and will therefore play a significant role in promoting public health. It will also aid in reducing the costs incurred through visiting hospitals from time to time attain medical attentions. The kits, in these case, should be cheap, if not free, to ensure they can be accessed by people of different levels of income. They should be also easy to use, easy to access and also reliable to ensure they provide accurate results.
Working With Community6 Financial, environmental and ethical implications of the proposed social innovation Financial According to Raymond (2016, p. 54), social innovation requires both time and finances to be spend in undertaking crucial activities that can make the innovation to attain its goals. In this case, the company will be required to spend some of its revenue in undertaking various activities. For instance, it will be required to allocate some money for undertaking research and purchasing the required items. According to MManfred (2015, p. 24), innovations require proper understanding of various factors before being implemented. For example, the innovators require to know the implications of the invention, the people who will be affected, and the time required to undertake the process. Environmental This innovation will not have environmental implications because it is majorly targeted to improving the health of consumers. Ethical Inventing this test kits has ethical implications in the fact that it shows how the company is dedicated to ensuring it is open about the health risks involved in consuming its fast food products. According to Achyut & Amruta (2016, p. 145) most of the companies that deal with products that have health implications on consumers do not want to reveal the truth because they feel that doing so may have significant impact on their reputation, revenue, sales, and customer loyalty. However, letting the customers know the truth may make the consumers to view the company as the most ethical because it minds letting them to know the truth (Muller 2014, p.
Working With Community7 65). It may also play a key role in making customers to establish long term loyalty with the company because they view it as one that minds not only its revenue goals but also the wellbeing of its consumers. Although inventing the test kits may make the public to view McDonalds as one of the most ethical companies, it may make its competitors especially those that do not want to reveal the truth associated with consuming some of the food products not to feel happy concerning the decision. According to John & Annette (2017, p. 57), companies have different opinions on the wellbeing of their consumers. This means that McDonalds’ invention may be viewed by its competitors as a strategy of hurting their businesses and make them to establish some form of enmity. How the social innovation contributes to a common good According to Paul & Neil (2017, p. 69), factors that promote a common good are those that benefit all parties involved. Introducing these test kits promotes a common good in the fact that they will assist in promoting public health and also assist the organization to attain positive reputation. While assisting the public to minimize the cost of attending hospitals from time to time to seek for medical attention, they will also assist the organizations that deal with fast food products to minimize their revenues due to increased customer loyalty (Claire 2017, p. 39). This implies that there is a common good in the fact that the introduction of these kits benefits not only the public but also the organization.
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Working With Community8 Significant implementation challenge According to Diane (2016, p. 68), implementing social innovations sometimes is not easy because it may be accompanied by rejections especially by those who may feel that their wellbeing will be negatively impacted. In this case, the significant implementation is likely to be rejection from organizations that compete with McDonalds (Claire 2017, p. 39). The primary reason why this may arise is that although McDonalds will view this innovation as one which will deliver positive results to not only the public but also to organizations that deal with fast food products, its competitors may view it one of the ways of hurting their businesses and hence end up rising issues that may significantly affect its implementation. According to Carmen (2014, p. 203), organizations that compete do various things to ensure their competitors realize challenge in attaining their goals. This implies that because introduction of these innovation may appear a threat to some of the organizations especially those that serve their own interest other than those of the general public, they may start campaigns that the introduction of this innovation is not right because it harms their businesses, or it serves the interest of one party. Another significant implementation challenge that may be realized, in this case, is lack of user skills to use the kits. According to Kathleen (2018, p. 123), people have varying skills to use various things and therefore training them on how to use the newly introduced gadgets is fundamental. Although training, in this case, may be crucial, it may not be easy for McDonalds because of the size of the customers that it serves. This means that although the introduction of these gadgets may be crucial in enhancing the health of its consumers, its target of benefiting the general public may not be attained.
Working With Community9 Conclusion Social innovation refers to the strategies used by organizations and individuals to meet the social needs that result from working conditions, community development, education and health. Although there are different social innovations that McDonalds can introduce, innovating test kits that measures the risks involved in consuming its products may be crucial because it can play a crucial role in promoting public health. Introduction of these kits promotes common good in the fact that it makes the organization to attain positive public picture, and also makes the consumers to enhance their health. Although introduction of these kits may serve a crucial role in promoting public health, it may be met with objection by the organization that compete with McDonalds and may therefore make its implementation to be challenging.
Working With Community10 References Achyut, T & Amruta, D. (2016).Keep Calm and Carry On: A Crisis Communication Study of Cadbury andMcDonalds.Management & Marketing, 11(1), 143-165. Aliaon, B & Aliaon, H. (2018). Solving America's "Wicked Problems" throughSocialInnovationand Action.Generations, 42(2), 43-49. Buchanan, A. (2011).Better Than Human: The Promise and Perils of Enhancing Ourselves. New York: Oxford University Press Carmen, P. (2014).Current Trends inSocialInnovationResearch:SocialCapital, CorporateSocial Responsibility, Impact Measurement.Management & Marketing, 9(2), 201- 113. Claire, K. (2017).SocialInnovationfor Health-Care Delivery in Africa: Incentivizing Health- Care Delivery Can Overcome Barriers to Health Care in Low-Income Countries.Bulletin of the World Health Organization, 95(4), 34-54. David, A & Michael, H. (2010). SocialInnovationand Why It Has Policy Significance.The Economic and Labour Relations Review: ELRR, 21(2), 54-67. Diane, C. (2015). Education andSocialInnovation: The Youth Uncensored Project-A Case Study of Youth Participatory Research and Cultural Democracy in Action.Canadian Journal of Education, 38(1), 67-86. Didge, R. V. (2012).Schelling's Game Theory: How to Make Decisions. New York: Oxford University Press
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