Measuring and Evaluating HSW Performance - Pitstop Australia Case Study

This article discusses the importance of measuring and evaluating HSW performance in healthcare services through the Pitstop Australia case study. It analyzes data, explores possible solutions, and makes recommendations to improve performance. The article also includes a list of actions to be taken by the store managers and staff to ensure compliance with legal obligations and minimize potential risks.

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
Additional Resource
BSBWHS605 DEVELOP, IMPLEMENT MAINTAIN WHS MANAGEMENT SYSTEMS
MEASURING AND EVALUATING HSW PERFORMANCE
There is a process in place to measure and evaluate the ongoing performance of the
HSW management system.
Executive summary
Health and safety management exercise is important in terms of measuring the effectiveness,
appropriateness and feasibility of the healthcare services provided to the patients. Within this,
risk management is crucial in terms of gaining awareness regarding the potential risks, which
the staffs can face while executing the business activities. The case of Pitstop Australia
enlivens the approach of the staffs towards health and safety management.
Body (analyse data from scenario; discuss possible causes; explore possible
solutions;
explain your reasoning and support with evidence).
Pitstop possesses the guidance of the Australian government in terms of being one of the
biggest pumping station in the northern beaches of Sydney. Injuries are common in the
process of executing the business activities. This necessitates the need of risk management
exercise in terms of ensuring the wellbeing of the staffs (Considine 2014). This deviates from
the objectives of Pitstop, which is to minimize the risks during the execution of the activities.
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Strathfield College Pty Ltd
The objective to develop policies for this purpose reflects the conscious approach of the
personnel towards enhancing the workplace culture (Preibisch and Otero 2014). As a matter
of specification, the main sources of risks are oven, LPG, petrol, measurement of the fuel
volumes among others.
Planning has added 80 more staffs, resulting in the achieving of sustainable growth and
development. Within 6 months of the implementation of Work and Health Safety Management,
30 more outlets have opened. The major drive behind this is the effective management
(Gerber 2015). Positivity reflects from the feedback of the staffs. However, according to the
recent data, the staffs felt a lack of momentum in the implementation of the Work Health and
Safety Management Plan. Most striking outcome is the loss of 1 working day. The major drive
behind this are:
 3 fire instances,
 floor slips
Majority of the injuries result from falling stock, compelling the staffs to suffer from head
injuries. Along with this, the following injuries have been reported:
 12 lifting injuries
 60 burn cases
 40 breathing troubles
The store managers are to be credited for exposing conscious approach towards the
achievement of sustainable growth (Komendantova et al. 2013). Most notable is the execution
of risk and safety management. Recent data reveal the leniency of the store managers
regarding complying with the health and safety procedures. Carelessness in the training
programs have adversely affected the progress of the health and safety plan (Parker and
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Strathfield College Pty Ltd
Handmer 2013).
If the report of last 6 months is considered, some of the stores have regularly conducted
managerial sessions for clarifying the doubts. Surprisingly, these stores witnessed less
accidents related to health and safety. Non-compliance is also reported from organizing 250
weekly audits out of 500. Therefore lackadaisical attitude of the store managers is the main
reason behind the absence of impetus in the Work Health and Safety Management (Martinov
et al. 2014).
Conclusions (make conclusions based on
analysis; determine root causes of performance
issues).
In spite of the implementation of Work Health and
Safety Management Plan, some of the risks and
issues still prevail. This is due to the careless
approach of the store managers in terms of
complying with the legal obligations. Involving the
staffs and the managers for developing an action
plan would assist in ensuring the wellbeing of the
customers.
Compliance
No
Comments
Action plans needs to
be developed for
reducing the potential
risks
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STRATHFIELD COLLEGE
Strathfield College Pty Ltd
HSW Performance monitoring should:
 take place in consultation with key
stakeholders, including employees,
supervisors, key OH&S specialists and
management representatives
Compliance
no
Comments
Stakeholders needs to be
involved in the
management
 identify applicable HSW, Injury Management
and Workers’ Compensation legislation
which applies to the agency's activities
No The staffs and the
managers need to
comply with the terms
and conditions of the
legislations
 assess degree of compliance with legislation No The board panel is
true towards their
duty in terms of
assessing the degree
of compliance
 determine proactive and reactive
performance indicators e.g. outcomes of
audit process, injury rates, costs and return
to work rates
No Lackadaisical
approach towards
executing audits
 identify successful strategies and current
gaps in the HSW management system
Moderate Meetings and
conferences is needed
for developing
strategies
 identify specific areas/issues which require
improvement
Lower Flexible evaluation is
needed
 recommend improvements to be made to
senior management.
Lower Conscious approach is
needed from the
managers towards
improvements
Recommendations (at least 4
recommendations to improve
Complianc
e
Comments
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STRATHFIELD COLLEGE
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performance based on
analysis). Refer to standards and legal
compliance where relevant to support
recommendations.
 Meetings and conferences High Statutory bodies need to be
involved in the meetings to
avert illegal instances
 Group discussions High Group discussions would
clarify the doubts and reduce
the chances of mistakes in
the business activities
 Feedback
 Training
Moderate
High
Feedbacks would make the
personnel aware of the
effectiveness of the
developed plans
Training would make the
staffs aware of the ways and
means of executing the
activities in an efficient and
effective manner
Part A:
Element Actions By when By whom Progress
1 Safety Management System
Review
1.1 Regular safety audits 2 days a
week
Store
manager
Safety audits
would help
the personnel
to ensure the
wellbeing of
the
employees
1.2 Training and skill improvement 2 days a
month
HR manager Help in
minimizing
the
potential
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risks.
2 Work Health and Safety
(WHS) Training
2.1 Training programs to help
the personnel in making
effective use of the gears
Once in a
week
Managers Make the
personnel
aware of the
ways and
means to use
the gears
2.2 Trainings to make the
personnel aware of averting
injuries from oven
2 days a
month
Managers Assistance
towards
minimizing
the burns
2.3 Training sessions for the
employees in terms of effective
operations of the fuel tanks
Once in a
month
Manager Prove
beneficial in
reducing the
spillage and
risks from
the tanks
3 Incident Notification
3.1 Documentation of the
trainings
Once in a
month
Manager Inculcate
the benefits
of
spontaneou
s reporting
within the
employees
Element Actions By when By whom Progress
4 Injury Management
4.1 First aid training Once in
a week
WHSMS
officer
Minimize the
risks during
losses and
injuries
4.2 Training for effective handling of
sharp objects
Twice in
a month
WHSMS
officer
Prevent
minor injuries
in the
workplace
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STRATHFIELD COLLEGE
Strathfield College Pty Ltd
5 Hazard Management
5.1 Evacuation training Once in
a week
WHSMS
officer
Averting the
chances of
potential
hazards
Part B:
Element Actions By when By whom Progress
1 Implementation of WHSMS checklist
system
End of
the day
Store
manager
The staffs
need to
adhere to
the
requirements
2 Rolling out compliance bonus End of
each
month
Store
manager
Encourage
the
employees to
perform
better
Part C:
Element Actions By when By whom Progress
1 Educating the staff about
the New Work Health and
Safety laws
At the
initiation of
implementa
tion process
Store
manager
The staffs
would gain
an insight
into the
legislations
Part D:
Eleme
nt
Actions By
when
By whom Progress
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STRATHFIELD COLLEGE
Strathfield College Pty Ltd
1. WHSMS performance auditing Every
week
Store
manager
Help the
managers
to track the
activities of
the store
2 Mandatory penalization for
consistent noncompliance
Every
month
Store
manager
Compel the
staffs to
comply with
the laws
Part E:
Eleme
nt
Actions By
when
By whom Progress
1 Ensuring lost days of work minimized
to 1 per month.
By the
end of
2018
All the
staffs
Minimize the
loss in the
business
activities
2 Ensuring no heat injuries in the office By the
end of
2018
All the
staffs
Injuries
among the
employees
would be
reduced
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Strathfield College Pty Ltd
Referencing
Considine, M., 2014. Major Hazard Management in the Oil and Chemical Industries.
Gerber, B.J., 2015. Local Governments and Climate Change in the United States: Assessing
Administrators’ Perspectives on Hazard Management Challenges and Responses. State and
Local Government Review, 47(1), pp.48-56.
Komendantova, N., van Erp, N., van Gelder, P. and Patt, A., 2013. Individual perceptual and
cognitive barriers to multi-hazard management.
Martinov-Bennie, N., O'Neill, S., Cheung, A. and Wolfe, M.K., 2014. Issues in the assurance
and verification of work health and safety information.
Parker, D. and Handmer, J., 2013. Hazard management and emergency planning: perspectives
in Britain. Routledge.
Preibisch, K. and Otero, G., 2014. Does citizenship status matter in Canadian agriculture?
Workplace health and safety for migrant and immigrant laborers. Rural Sociology, 79(2), pp.174-
199.
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