Systems Analysis, Design, and Development: Ticketing System Case Study

This case study focuses on the development of a ticketing system for the Medallion Theatre, addressing issues of efficiency and customer satisfaction. The assignment covers the entire system development lifecycle, from planning and analysis to design, building, testing, implementation, and maintenance. It details the roles of team members, including system analysts, designers, programmers, and database administrators. The case study emphasizes the importance of user experience, database design, and system security. It also highlights the collaborative approach taken by the team, including collective decision-making and support among team members. The system design includes logical and physical components, such as data flow diagrams, database structure, hardware, and software requirements. The testing phase involves component testing, unit testing, functional testing, and feature testing. Finally, the study underscores the importance of a smooth implementation schedule, ongoing maintenance, and dedicated customer support to ensure the system's success.

Running head: SYSTSEM ANALYSI AND DESIGN 1
SYSTEMS ANALYSIS, DESIGN, AND DEVELOPMENT CASE STUDY: MEDALLION
THEATRE – TICKET SALES SYSTEM CASE STUDY.
NAME:
INSTITUTIONAL AFFILIATION.

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Case description.
The main purpose for this case study is to develop a complete system analysis and design system
as well as databases. Learner are able to follow and design a realistic and a common study for a
small organization. They are also able to conduct planning, analysis and design phase of the
system development and analysis. This can be done through a system development lifecycle a
process that the group is going to take a keen consideration of. In the case study, deliverables
were meant to be data diagrams, modeling and the interface designs. A complete overlook of the
case study was to take 14 to 17 hours. The case study has been designed to ensure that it is
moderate and has less difficulties. Due to this, it is understandable to both the junior and the
senior professionals.
Case synopsis.
Dr. Thomas William is a known professor at the local university. He is trying to pick a ticket that
he has reserved. Based on the oversight turns that seems to be frequent, the tickets he purchase
were given to another person. On the hand Dr. Waggoner and his wife are celebrating their
anniversary and they find two box seats that had not been claimed. After his frustration, Dr.
Thomas decides to help the theatre to make sure that they avoid this problem in the future. He
realize that his student can build a system that can help keep track of the ticket sale and he hopes
to use this system to make the company more efficient for the customers satisfaction.

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Case methodology.
The above case is based on the user experience and is modify to depict a real world scenario
problem. The case also presents ways in which a system can be development and modified to
solve the problem. Apart from young professionals, this case also presents an opportunity for
students to analyze and develop a ticketing system for a local theater. Most people will be
familiar with those who mostly attend movie theaters.
Analysis of the tasks.
System development and design follows and implementation plan that is easy to deploy in the
entire organization. For the website to become fully functional, it requires a detailed description
of the business in order to build a corresponding system that meets user requirement (Hoffer,
2012). This report covers the five major stages that the system development during it
development and the role of the team members who were active in development of this ticketing
system.
ANALSYSIS OF THE TASK FR THE PURPOSE OF ASSIGNMNING
RESPONSIBILITY FOR THE SYSTEM COMPNENTS.
SYSTEM ANALYSIS AND PLANNING:
The first process taken is the system analysis and planning. This is a process that involves
identifying of the system objectives, the key functionalities and the system specific objectives.
One of the key specific objectives that the team come you with according to the case study is to
make a website that will help in displaying of digital product.

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The system must have a customer section which enable the users to reach the customers who
would wish to register and to book tickets. From the layout, there should be a dynamic sections
in this the customers can interact with the customer care screw as well as the system admin.
Dynamic section that is to be included includes login, the sign in, and the questions. Before any
customers login, the customers must register and their information stored in the database. The
login and the signup functionality allow the admins to monitor the needs of the customers
without any challenge.
The designed such that the customers are also able to make their choice of the seats they would
wish to use while travelling. This means that customers will have to pay their transport before
them logout of the system simply because they make the have to retain their booked seats.
System design process.
From the case study, it is clear that the system design process covers the hardware, the software
and the human platforms. The team has to meet and decide the type of the hardware
requirements, the software requirement and type of professionals needed to achieve this tasks.
The system also describes the detailed system components and how this component relates to
each other. System design can be Brocken down into several parts or component. The component
includes: logical design and physical design.
Logical design: this is a process that involves deign of a logical data flow diagrams. As the team
draw this diagrams, they also define and explain data that this diagrams contain. In addition to
the diagram, the type of database the system will use is also described (Light, 2009). After the
presentation of the three components the system security is well-presented as well as the backup
procedure that the system will constitute.

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Physical design:
The case study presents a physical design of the system. This design translates the logical design
into physical component. In the ticketing system, physical design states the servers that the
Medallion theatre will use, system security and the web database to be implemented. Fr the web
servers, the company needs a serious web server component with very fast computers with stable
capabilities. The company also needs a web server software component and the best operating
system.
BUILDING THE SYSTEM:
This process requires the group to follow the clear logical and physical design procedures. It
actually involve having a complete understanding of how a system is built. In the group there are
programmers who will ensure that the system layout is well presented and all the data diagrams
are coded. Apart from the system programmers, there are also database management personnel
who will be responsible for developing databases. This is because the ticketing system has
several databases. The first database is the registration database, the second database is the
selection database. This database according to the case study must be integrated with the system.
After coming up with the system shell and working database, the team will come up with the
specific components which will be useful for the system.
The case study puts more emphasis on the user interface. According to Dr. Thomas, User
interface is an area where the customers get to have a close interaction with the entire
organization. The team then resolved to keep the section very simple and easy to navigate. The
user interface for this system in this case includes the login form, the menu bars and the picture.

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Apart from the above mentioned areas, the user interface also include the admin areas. This an
area that I not always visible to the normal users but only the people who have certain advanced
privilege on the system.
SYSTEM TESTING:
After the ticketing system is done, the case study by Dr. Thomas Demonstrates that it is
necessary to test if the system does what its intended purpose was. From the diagrams in the case
study, it is noted that this stage is important because provides a solid confirmation that the
system will meet its objective and will conform to its specification. To ascertain the system
suitability, the system analysis and design process requirement state that it should be taken
through different stages. The first stage is to test individual components. This makes sure that all
the component are functional. After the individual testing, the entire system will be put into test.
When the entire system is tested, the type of test is known as the unit testing.
It is important to mention that when fault I found in the system during testing, the module is then
taken back to the project team. The project team will be responsible of what could be the
challenge of the module and as result correct the problem. Another serious testing is the
functional testing. His involves the use of simulation to test the system scenario. Finally the
feature test will crown the entire testing process.
IMPLEMENTATION AND MAINTENANCE:
Implementation and maintenance is the final step in the system analysis case study. In normal
cases, the step involves putting the system into its proper use. The professionals who developed
the system are offer support to the system as well as showing the users how the system work and
functions. This means that nothing is expected to go wrong in the implementation stage. The

SYTEM ANALYSIS AND DESIGN 7
case study provides a suggestion that the MEDALLION THEATRE should put implementation
schedule in place to enable it have a smooth transition of system. This schedule will be follows
by the users and the administrators of the system.
Together with the system implementation is system maintenance. This is a process that involves
code debugging in attempt to remove the errors that may involve in the coding. The support team
must be always on standby to update the status of the seats and the movie titles.
Finally, it is important to note that the success of this system entirely depends on the support
dedication. Base on this fact, all the employee are encouraged to offer support to customers
whenever they are in a position to do so. The case study provides a suggestion that the team that
should be set aide to perform maintained duties includes the programmers, the designers,
database administrators and the managers. This will ensure that the system works smoothly
without any problem.
COLLABORATION AND COOPERATION.
Based on the above discussed task that the system had to go through, the case study seeks to
involve student in the design of the system. In doing so, each and every student will be given a
task to accomplish. This tasks will be given based on the specialization and the strengths of an
individual. This means that a members of the group cannot be given a task that they are not able
to handle. Secondly, the task and duties given to each member will be reported on a weekly
bases by the project manager who is also a member of the group. The supervision is to ensure
that the members are still going as per requirements.

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INFORMATION SYSTEM PROJECT MANAGEMENT AND PROECT TECHNIQUES.
It is important to note that ticketing system can be a desktop or even online. Due to this, the team
tasked with coming up with this system must work extra hard to ensure the outside world get to
use the system without any problem. Due to this fact, the system must be integrated with other
online system or must be hosted online to enable user’s access it whenever they are.
TEAMWORK NAD LEADERSHIP
From the case study, the system receives a good and positive participating from the team. At the
beginning every project member were encouraged by DR. Thomas states developing the system
was very possible. He did this by giving orientation to each and every member of the group. He
also found out how MEDALLION THEATRE operates. I proposed to the team members that
getting more clarification would be a noble step towards the success especially in ensuring that
we meet the goals and objectives of the ticketing firm.
Collective decision making:
From the case study, it is evident that all the member made a collective decision based and the
influence of Dr. Thomas. The contribution of any member was considered without any biasness.
After the opinion of the members were recorded, Dr. Thomas used this to allow the student
arrive to their verdict. This means that no verdict went contradictive to the expectation of any
student.
Team member support:
For this project support is a key important factor especially from the team member who are
entrusted with executing the project.

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GROUP REPORT BASED ON THE ANALYSIS OF THE SELECTED CASE STUDY
REQUIRING A SYSTEM ANALYSIS AND DESIGN.
According to the case study, there were several process that the system team had to
understanding. The key process includes, the design process, the development process and the
lounge process. To ensure that all this process become successful, all the group members were
allocated a role. This role involves conducting and presenting a good structural research. The
process become more successful due to strategic approach the team members gave to the project.
The planning process actually started when the team members called and arranged for the
meeting and actually Dr. Thomas stated the expectation of the project.
Leadership
Again as stated before, the planning stage began when the member were called and the purpose
of the project stated. This process was initiated by the project team leader who was responsible
for making sure that the students understood the purpose of this project. The system meetings
were made less formal simply because most of the team leaders had already briefed that project
team on his expectation and this made it very easy for the students to do what they were expected
to do (Phillip & Nagle,2007). This also means that there was no time wasted in the discussion
but went straight to the point concerning the project.
Communication Style.
All the members were given responsibility of developing an effective communication strategy.
To be more effective one major communication style that proof perfect was physical meetings.
The leadership of the group convened several meetings that were meant to discuss the challenges

SYTEM ANALYSIS AND DESIGN 10
and the project progress. Apart from the physical meetings, the teams also used email to
communication important information to the group.
Milestones.
The team members were supposed to record the project milestone at every level without fail.
According to the plan, some milestones were to be achieved after a certain period of time. This is
because to milestone was meant to be subjected to scrutiny to make sure that objectives were
achieved. The team members
CHALLENGES ARISING IN COLLABORATIVE WORK
Meeting the objectives of the project.
One key challenge that the project team faced was meeting the objectives of the project. Since
the project was a huge project and the student did not have experience with such project, it is
expected have a challenge on meeting the project objectives (Nooteboom, 2008). This means that
the team has to work extra hard to ensure that they meet the project objective. In addition, the
team also has to ensure that they work hand in hand with the project initiators form proper
guidance on what is expected in the project.
Time management.
Since the project involves team work and tam understanding, the project timeline was very
limited. Acceding to the case study, Dr. Thomas stated that the theater needed the ticketing
software as soon as possible and this means that the team had to work with limited time. This
becomes a challenges since not every project team member is a good time manager and if not
pushed the project could have delayed.

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Lack of proper resources.
Since the theater did not understand what the project team member were to do, the team
members did it a little bit hard to get all the required resources and this means that their work
was not easily executed.

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