Conflict Resolution Strategies in a Conflict Management Professional

Running Head: MEDIATION
Mediation
Name of Student
Name of University
Author note

MEDIATION1
Executive summary
The report aims to evaluate the conflict resolution strategies employed by a professional in the
past for analyzing the significance and importance of mediation techniques. Providing a
background of the past conflict, the report proceeds to suggest other conflict management
approaches that would have been appropriate for resolving the conflict. Following this, the report
identifies and describes three ways in which the conflict could have been mediated for achieving
a more positive outcome. The role of the mediator is illustrated in the process.

MEDIATION2
Table of Contents
Introduction......................................................................................................................................2
Background......................................................................................................................................2
Conflict resolution strategy..............................................................................................................4
Evaluation of the strategies..............................................................................................................5
Alternative conflict management approach.....................................................................................5
Conclusion.......................................................................................................................................7

MEDIATION3
Introduction
An ideal and effective mediator must reflect on past experiences and learn from them for
behaving in a more neutral manner during future disputes. Based on this aspect, the thesis
statement of the report is to identify the previous manifestations towards conflicts and its
mediation. Inclusion of previous research enhances the clarity of the readers regarding the
conflicts, which were evident in the earlier time. Along with this, the previous research also
makes the readers aware of the approaches undertakes for achieving negotiations. As a final
touch, proposition of recommendations would be a new insight into the aspect of resolving
conflicts.
Background
Insight into the conflict
Conflicts are indispensable in workplace and almost all industries have to encounter both
personal and professional conflicts among employees. In this report, I intend to reflect on one of
my past experiences that involved a personal conflict between an employee and the team lead.
The employee, belonging from a different cultural background was stereotyped by her peers.
Although the employee was initially not bothered about the stereotyping and the segregation
until things started to get a little tense following a scuffle with the supervisor. The problem was
triggered by a light-hearted conversation on a culture-sensitive issue; which later manifested as a
brawl, an unacceptable workplace scenario that involved the supervisor, along with some other
members of the team yelling at the employee; while she responded with equal indiscretion.
The team was deciding on a date and place for a team dinner when Divya, who happens
to be an Indian and an animal activist expressed her aversion to eating at a restaurant that is
attached to a butcher shop. The team lead, Sal, and majority of the members were fixated on that