Mediation Techniques and Importance of Self-Care for Mediators

Knowledge Questions

TABLE OF CONTENT
Nonverbal cues used as a mediator to indicate about escalation.................................................3
Techniques that can be used in a mediation session to de-escalate a heated situation................3
Support that required where people find themselves unable to de-escalate situation during
mediation.....................................................................................................................................3
Communicational barriers that can occur at the time of mediation session................................4
What is self-care..........................................................................................................................4
Why self-care is important for a mediator...................................................................................4
Difference between assertive and aggressive behaviour.............................................................4
How mediator can demonstrate an awareness of background diversity and clients’ complexity
.....................................................................................................................................................4
Ethical guidelines for mediators along with its importance........................................................5
Purpose of regulatory requirements that are relevant to mediator...............................................5
REFERENCES................................................................................................................................6