The study explores the first encounter of patients with prehospital emergency care, finding that it is often chaotic and stressful, but also provides a sense of security and safety through human interaction. The participants, including next of kin, policemen, firemen, and ambulance staff, play a crucial role in providing emotional support to injured individuals. The study highlights the importance of empowering patients with narratives throughout their caring process, suggesting that this can aid in their recovery and return to normal life after an incident.