Working with People with Mental Health Issues

This article discusses the steps to work with people with mental health issues, including understanding their experience, knowledge, skills, and abilities. It also covers common mental health issues and associated signs and symptoms, as well as the most common services/programs that people with mental health issues access. Additionally, it provides insights on advocacy and representation services, assessment of co-existing needs, and developing service programs.

Running head: WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
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1WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
CHCMHS001 Work with people with mental health issues
Question 1: Using at least three examples from your work with clients/families/co-
worker with mental health issues, outline the steps you took to:
a) Understand that person’s experience, knowledge, skills and abilities.
b) Eating disorders are the result of faulty eating habits, coupled with distorted psychosocial
attitudes (Brownell and Walsh 2017). Eating disorders have affected 16% of Australians
(Da Luz et al. 2017). With respect to my experience - case examples of Ms. X: a fashion
model, my female cousin: a student subject to bullying and my female co-worker, Ms. Y
– have been most challenging. Considering the presence of faulty eating habits driven by
discouragement about one’s physical appearance and low self-confidence, along with
the fear of social rebuke (Cardi et al. 2015), I had to empathise with my clients and
provide an in-depth understanding.
Question 2: What is your understanding of common mental health issues and
associated signs and symptoms? What processes or strategies do you apply when
you have observed these signs or symptoms?
Eating disorders such as, Anorexia nervosa, Bulimia nervosa and binge eating disorders,
(Keski-Rahkonen and Mustelin 2016) are characterized by continuous pondering regarding
one’s inability to adhere to culturally acceptable physical appearance standards, alternating
episodes of prolonged starvation accompanied by bingeing or purging, secretive eating,
fearfulness of weight gain and associated psychosocial factors of isolation and depression,
followed by demeaning attitudes towards oneself (Sobal 2017). I am required to administer a
holistic treatment encompassing professional help from fields related to diet as well as
psychology (Donaldson et al. 2018).
Question 3. In your experiences of working with people with mental health issues,
outline the most common services/programs that they have accessed and identify
aspects of those services that have either encouraged or discouraged their
engagement and participation.
A number of organisations in Australia are associated with the treatment of eating disorders,
of which, institutes such as the ‘Centre for Integrative Health’ and ‘Bodymatters Australasia’
(Rogers et al. 2017) have been the highly empowering for the concerned individuals. My co-
worker during her budding years of professionalism coupled with infliction of anorexia
nervosa, has benefitted from the ‘Centre for Integrative Health’. The concerned institute’s
services such as provision of a multi-professional workforce comprising of nutritionists,
psychologist and fitness coaches, aims to inculcate an interconnected disciplinary approach
to the treatment of eating disorder (Rickwood et al. 2014).
Question 4: Provide an example of a time when you collaborated with a client to
determine strategies to address the impact of their mental illness. What process did
you adopt to assist the client?

2WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
My clients included my cousin with binge eating disorder. Her symptoms involved a
detrimental self-esteem due to bullying (Koupil et al. 2016) Hence, along with collaborating
with her for treating her therapeutic nutrition plans, I was also required to treat her symptoms
psychosocially (Pousel et al. 2014). This involved visits to a nutritionist as well a therapist
specialising in cognitive behavioural therapy, which aimed at reforming my sister’s behaviour
based on alterations in her perceptions to view the world as well as herself (Olthius et al.
2016). I was also required to converse with her empathetically, while designing a treatment
framework, which aided in the recovery of her health (Vella-Zarb 2015).

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CHCADV002 Provide advocacy and representation services
Question 1: Reflecting on several cases where you have had to advocate for a client,
clearly outline in each case, the circumstances and decision making process that led
to your taking on that role. Outline the outcomes of your advocacy efforts.
During situations the treatment of eating disorders, the need for advocacy was an immediate
requirement (Levine and Smolak 2018). My earliest experiences of advocacy occurred
during the treatment of my cousin. Considering the fear of discouragement by eating
disorder patients, the establishment and involvement of empathetic support systems is of
utmost importance (Kelly and carter 2015). Thus, it was also a part of my principle to
advocate for patients who deprived themselves of professional aid. Enhancement of my
confidence and enlightenment of my knowledge regarding the need of a multidisciplinary
approach for the treatment of eating disorders, were the outcomes of my advocacy efforts.
Question 2: Give an example of how you have advocated for groups of clients (or
supported them to advocate) rather than advocating on an individual case basis.
Outline the results of these efforts.
Australia is home to several advocacy groups. ‘Australia & New Zealand Academy of for
Eating Disorders’, situated in Australia as well as New Zealand, provides opportunity to
advocate for support groups, (Baudinet et al. 2015), where I led my youth group engaged in
participation, for the purpose of advocating for a patient group suffering from eating
disorders. Upon reception of the support group therapy, the patients reported positive
outcomes, which enriched and enhanced their self-confidence, as well as imparted
education regarding the requirement of a healthy lifestyle. As compared to advocacy on an
individual case basis, advocating for a group yielded greater positive outcomes, possibly due
its socially acceptable and empathising features (Brett et al. 2014).
Question 3: What strategies have you found most successful in achieving your
advocacy goals within community or industry specific forums of which you are a
member.
With respect to being a support group member of a youth group in Sydney and Gold Coast I
have gained insight into key aspects in the treatment of eating disorders. Inducing patient
support group involvement proves to be advantageous (Ali et al. 2015). Individuals overcome
isolation and inferiority, by interacting with like-minded individuals: A key feature of eating
disorder support groups (Kendall et al. 2017). Additionally, education regarding eating
disorders are imperative to their prevention (Hill et al. 2015). Provision of an organization or
support group which is interactive, is an efficient strategy for imparting advocacy as well as
awareness of eating disorders (Plasencia et al. 2016).

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CHCCCS004 – Assess co-existing needs
Question 1: Can you describe the processes you use in the intake and assessment
phase of your work with a client?
The assessment of an individual with eating disorder requires analysis of their symptoms
(Forbush, Siew and Vitevitch 2016). One of my clients, Ms. X, was a fashion model inflicted
with Bulimia nervosa. Her assessment involved outlining her symptoms (Guillaume et al.
2015), comprising of prolonged periods of food deprivation, followed by excessive food
ingestion and purging overcome by feelings of guilt. Fluctuating weight, powered by such
altering faulty eating episodes, which revealed to be the classic symptoms of Bulimia
nervosa, formed the basis of my assessment and the resultant diagnosis of the patient
(Accurso et al. 2016).
Question 2: As the work with client proceeds, how do you and the client review
progress and adapt the plan as required?
Considering the occurrence of self-demeaning, it is my duty to involve the concerned
individual regarding her subsequent treatment plan. With respect to my client, Ms. X, I had to
undergo interaction to review her treatment. Interaction was required to understand the
triggers faced by the client (Mehler and Anderson 2016). Thus, I had to analyse the causes
outlining her social stigma, and communicate with her to understand if the treatment altered
her psychological shortcomings upon her progress. Further, based on her profession as well
as her immediate physiological impacts due to repeated purging, we interacted profoundly to
design a medical treatment.
Question 3: Clients with complex needs often require the involvement of specialist
services to help them achieve the goals of their case plan or to support them after
their involvement with one agency terminates. Give case examples of how you have
used specialist services in your work with clients.
Eating disorders require an inter-professional approach, due to the complex interplay of
dietary and psychological symptoms (Leite et al. 2017). For my client Ms. X, the involvement
of a nutritionist as well as a psychologist was required for treatment enhancement. Upon
recovery, my client continued to receive nutritional aid, since her profession demanded the
dedicated adherence to a nutritionally satisfactory diet plan. Psychological aid, in the form of
cognitive behavioural therapy was also utilised, which has been proven to instil positive
behavioural outcomes by inculcating modifications in the act of viewing oneself and the
society (Raykos et al. 2014).

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Question 4: Provide a copy of a client assessment or case plan you have conducted.
 Case study: To plan and prepare a medical treatment plan for a 23-year-old fashion
model, Ms. X.
 Case Analysis: Ms. X, a fashion model, lost consciousness upon attending a fashion
show. She was admitted upon severe nutritional deficiencies, and analysis revealed
Bulimia nervosa. She was administered immediate medical treatment, followed by
nutritional and psychological treatment by a nutritionist, as well as a psychologist,
specialising in cognitive behavioural therapy.

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How do you obtain feedback about assessment and referals?
The patient was discharged as hemodynamically stable, with continued nutritional and
psychological treatment, considering the complex psychosocial and dietary symptoms
persisting in the patient. Monthly feedback and follow-up was obtained from the patient.

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CHCCCS007 –Develop and implement service programs
Question 1: Describe a time when you consulted with customers/clients to assist in
the design of a program or service.
Being a member of a youth group in Sydney and Gold Coast, I have engaged in the planning
and implementation of an interactive workshop ranging for 6 weeks, aimed at conducting
interpersonal interactions with patients suffering from eating disorders. The conductance of
workshops and seminars is imperative to inculcate healthy recovery habits in individuals
suffering from eating disorders, where the concerned individuals or a caretaker advocating
such individuals, may apply for the program (Baudinet et al. 2015). During my involvement of
patients in a support group, I was also involved in the interaction of my respective clients in
order to involve them in a 6-week program conducted with support of Australia & New
Zealand Academy for Eating Disorders.
Question 2: Discuss a program you have developed for clients.
How did you –
a) Incorporate consideration of individual differences, rights, needs and
preferences in the planning process?
b) Determine financial, human and physical resource requirements?
Document program identifying priorities, timelines and responsibilities?
The interactive workshop, ranging for over 2 months, were conducted at a time, when most
patients had successfully attained completion of their treatment plan, and required extensive
recovery and follow up. My clients were a group of five individuals, ranging from patients of
bulimia, anorexia and even binge eating disorder, consisting of teens as well as matured
adults. In such situations, I had to inform association for advocacy, to arrange a workforce
consisting of nutritional, fitness as well as psychological professions, keeping in mind the
varied symptoms overcome by the patents. One of my major responsibilities was to convince
patients to enrol themselves in the workshop, due to preference for isolation by individuals
suffering from eating disorders (Mitchison et al. 2017).
Question 3: In your program how did you -
a) communicate roles and responsibilities to relevant stakeholders?
b) Facilitate provision of training to support implementation?
Did you encounter any problems – how did you handle them.
Despite the varied age groups, every patient administered positive interpersonal
communication, since eating disorder patients attain comfort via interaction with like-minded
individuals. I had to arrange our community centre for space allotment, since a large
multidisciplinary workforce was to be involved in the training of the concerned clients. I had
to communicate specifically beforehand with the stakeholders of the community centre, for
provision of funding and refreshments for the successful completion of the concerned
workshop. A relative problem was the difference in age groups, which may affect idea
retention. However, the professionals involved ensured thorough education dissemination to
every client, through interactive participation as well as specified attention to younger clients.

9WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
Question 4:
How did you evaluate your program?
Did you make changes due to feedback?
Feedback is imperative to the success of any workshop (Yengin 2017). Considering the 6-
week program organised by me with the aid of an advocacy group, I conducted a feedback
with the aid of personal interviews. I interviewed my clients who had participated in the
workshop, to attain understanding of the shortcomings or advantages of the concerned
workshop. Clients responded with a positive feedback, highlighting the positive implications
of the interactive sessions conducted in the workshop, which further enhanced their self-
confidence and self-esteem. However, due to the variations in age groups, clients felt the
need for more age-specific conductance of workshops with respect to eating disorders.

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CHCCDE011 Implement Community Development strategies
Question 1: What is your understanding of Community Development?
Can you give some examples where issues facing an individual could be effectively
addressed by a community development approach?
The act of Community Development is a process of involvement of members of the
community, with the purpose of collective eradication of problems pertaining to a large group
(Driskell 2017). A social stigma is associated with eating disorders, accompanied by self-
demeaning approaches towards ones appearance not adhering to the culturally acceptable
body standards (Piran 2015). Hence, the need of the hour is to organize community-oriented
tasks, not only to educate individuals but also to inculcate values of healthy eating habits, a
sense of empathy as well as establishment of an all-inclusive community, where victims can
be encouraged to discuss their disorder without fear of judgment (Sowles et al. 2018).
Question 2 Please give a detailed picture of your involvement in a Community
development project, outlining all the steps involved in the initial identification of and
research into relevant issue through to engagement and design of the project
With respect to the organisation I am associated to, that is, a youth group in Sydney and
Gold Coast, I was involved in a workshop dealing with the transmission of skills for caring
oneself, in the process of recovery, with the aid of a collaborative community based
approach. It was an interactive and educational workshop targeting young Australians to
promote positivity regarding one’s physical appearance. I was privileged to involve myself in
a workshop involving a 4 hour interactive sessions, which focused on inculcation of body
positive habits in children belonging to various schools in Australia. The enrolment was
conducted online, after identifying that the prevalence of eating disorders in young
Australians was relatively high.
Question 3: What was the outcome of this project and in what ways did the
experiences change you and the other participants
The experience was enlightening for our team. Despite, the negative self-esteem, the
children were highly responsive to the treatment, along with their parents, who encouraged
them to undertake active participation in the activities. Through the participation of this
Community Development service, my knowledge was enhanced regarding the treatment
practices one should apply, while dealing with individuals suffering from eating disorders.
Additionally, the workshop further reinforced my belief of the need for community
participation in the management of eating disorders.

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CHCINM001 Meet statutory and organisation information requirements
Question 1:
A) What types of information do you consider critical to your organisation’s
operation and how are these types of information stored in your service?
With respect to the organization that I am associated it, it is imperative to store information,
especially in the form case studies and collective group data, required for the analysis of
eating disorders and their prevalence. While spreadsheets continue to be a basic tool to
upload and store simple data, most of the case and research files are stored manually.
B) Provide an assessment of how effective or ineffective you believe these storage
mechanisms are and make suggestions for how they could be improved
If organized with dedication, manually storing information is an effective tool. However,
considerable, time, and labour is involved with the organization of manual data. In such
situations, innovative mechanisms such as an Automated Storage and Retrieval Systems
can be utilised (Lert et al. 2015).
Question 2: If you (as a manager) believed your current storage system for one of the
above types of information (mentioned in Question 1) was inadequate for your staff’s
needs, explain the process you would take to assess, amend or replace existing
system.
If I were to be privileged with the opportunity to be the manager, I would amend the present
data storage and retrieval procedures. The present manual data collection and storage
methods employ significant time and labour. Hence, installation of an automated storage and
retrieval system would be advantageous due to its efficiency as well as time utilization
(Ekren, Sari and Rosi 2015). However, this would involve considerable amounts of funding,
due to the high requirement of capital for the same. Hence, in response to the feasibility, I
would have instructed my employees to reply more on database software such as
spreadsheets to enhance in reliable as well as feasible storage of information.

12WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
Question 3: Explain your role in developing and reviewing information or educational
resources for clients and provide an example of a resource that you have helped to
develop (intake or evaluation form, program brochure, invitation, newsletter, case
plan material- eg star charts etc).
During the organization of workshops targeting Australian school children, as well during the
interactive session organized for my clients, I was involved in the development of
educational materials. Children require stimulating features such as pictures to retain
information, and hence, I was required to prepare interactive charts on the transmission of
information regarding eating disorders. Additionally, information of feedback was required for
clients to understand their response to the treatment and session. During the workshop of
my clients, I developed a feedback form as well as an interview questionnaire, both which
have been known to be effective qualitative tools to analyse the opinion of individuals
regarding a concerned subject matter.
Question 4: Give at least two examples of how you have provided some training for
staff or clients.
During my involvement in client workshops, I was required to provide a training to my clients
for the purpose of inculcating healthy nutritional lifestyle. During the interactive workshop
organized for Australian school children, I was required to impart exercise training with
supervision, along with a fitness trainer. Faulty dietary habits coupled with excessive
exercise, are classic symptoms of eating disorders, and supervised training has been found
to be beneficial for treatment (Yager et al. 2017). In addition, during the interactive session
conducted with my clients, I was required to inculcate habits of healthy eating, with the aid of
a dietician, in response to prolonged starvation and excessive bingeing.

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CHCCSM005 Develop, facilitate and review all aspects of case management
CONTEXT
Consider a client with whom you have worked over a period of time and whose needs
required the involvement of other services in their overall case plan
Question 1: Describe how you engaged them in the helping process, clarified
respective roles and expectations, and established the needs that they wanted
addressed.
One of my most challenging case studies, was that of Ms. X, a fashion model, diagnosed
with bulimia nervosa. The patient was admitted upon losing consciousness in a fashion
event, and hence, social isolation due to feelings of shame and apathy, were key symptoms
of my client. The client not only wanted an improvement of her dietary and physiological
symptoms, but also removal of her phobia to engage in social interactions due to her
perceived shameful event of losing consciousness in public. Hence, a holistic treatment was
conducted, involving my supervision, a nutritionist, a fitness trainer as well as recovery
interactive session, with all the advocacy institution.
Context: When conducting a case planning meeting involving your client and at least
one other stakeholder,
Question 2 What steps do you follow to ensure the client is comfortable with the
membership of the group, that the plan is targeted to the client’s identified needs and
individual circumstances, and that its actions are achievable?

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Before her treatment, I had to engage in the removal of scepticism from my client. My client
was hesitant to involve herself in interactive sessions, due to her fear of social interaction.
Thus, I had to explain my client the benefits, by first introducing her to other patients of
eating disorders. The beneficial effects of social interaction and empathising conversation
have been documented to be beneficial in the treatment of eating disorders (Sowles et al.
2018). As a result, this step enhanced the positivity of my client and she was eager to
involve herself in the treatment plan.
Question 3 As the work with client proceeds, how do you and the client review
progress and adapt the plan as required?
With the progress of the treatment, the follow up and assessment of the client is of utmost
importance to understand the benefits as well as shortcomings of the treatment. With
respect to my client, Ms. X, her anthropometric measurements were documented – a
necessary tool in the evaluation of eating disorder patients (Cash 2015). Likewise, to
document the psychological outcomes of the patient, a psychologist utilising Cognitive
behavioural therapy, was involved in conducting in-depth conversation with my client every
week, which has also been documented to inculcate positive responses in eating disorder
individuals (Raykos et al. 2014).

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CHCDEV001 Confirm client developmental status
Question 1: In the early stages of your work with a client can you explain
a)how you determine at what developmental stage the client is operating at and
b) whether there is a mismatch between his/her chronological age and his/her
developmental age.(In answering this question, can you refer to the client’s physical,
cognitive and social emotional development)
With respect to my client Ms. X, who was of 20 years old. I had to utilise age assessment
tools, approved by the Community Health Services in west Australia, known as the ‘Ages
and Stages Questionnaire’. No discrepancies were revealed between the client’s
developmental or chronological ages, and she displayed behaviours appropriate to her age
(Veldhuizen 2015).
 Physical: Her Body Mass Index was revealed to be 18.24, which was underweight.
She also presented a pulse of 120 beats per minute, along with a blood pressure of
80/60 mm/Hg.
 Cognitive/psychological: The client displayed periods of anxiety, followed by
feelings of self-blame and guiltiness. The client displayed adequate cognitive ability,
and her mother identified her as an academically sound student. However, she
remained unaware of the effects of her repeated bingeing and purging.
 Social/emotional development: Driven by recent public event, the client was
overcome by feelings of pity and chose to isolate herself – by spending prolonged
hours in the toilet, especially after consumption of a large meal.
Question 2: How do you begin to interpret the causes of and implications of these
developmental observations
Upon analysis of the above documented developmental features of the client, it can be
interpreted that the client is displaying age-appropriate behaviours (Veldhuizen 2015).
Hence, the client is devoid of dangers associated with self-harm, suicide or homicide.
However, it is evident that the client is triggered social factors, compelling her to engage self-
debilitating activities. In such situations, cognitive behavioural therapy has been found to be
effective in the treatment of eating disorder patients (Raykos 2014).
Question 3: How does your assessment of the developmental level of your client
affect how you then plan and deliver service to the client, including any referrals you
might make or notifications required:
Considering her tendencies of anxiety, low-esteem and self-pity, Cognitive Behavioural
therapy will prove beneficial, as interpreted from her symptoms. Cognitive therapy will assist
in modification of the client’s process of viewing a social environment, whereas, behavioural
therapy will aim at reducing her detrimental behaviours of bingeing and purging, conducted
upon infliction of social triggers such as negative self image (Turner et al. 2015). Hence,
upon interpretation of the client’s developmental symptoms, professional counselling was
utilised.

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CHCDEV002 Analyse impacts of sociological factors on clients in community work
and services
Question 1: Think about two clients (and their families) with whom you have worked
closely: describe their social, cultural and educational backgrounds and identify how
inequalities or inequities in our society may have played a role in the way those
clients (or families) have lived and managed their lives.
With respect to case studies, I was involved in the treatment of two clients, a person hailing
from aboriginal background, and a non-English speaking client. Aborigines in Australia, are
overcome by considerable stigma, poverty as well as inequality, with respect to intervention
and treatment through community development services. With English being the majority
language of dialect, individuals from backgrounds alternative to the same, are often
overcome by difficulties in communication (Pennycook 2017).
Question 2: To what extent do you believe age and gender impact on a person’s life
chances in Australia and more specifically in the communities in which your clients
live?
There has been considerable gender stereotyping in eating disorder patients. Male clients
are equal victims of the same, and often deprive themselves of treatment due to the
associated stereotypes labels of being ‘weak’, or ‘too feminine’ for their personalities
(Griffiths, Murray and Touyz 2015). The susceptibility of young Australians to eating
disorders, is prevalent by the increasingly afflicted population. The youth are prone to be
exposed to cultural norms of a particular physical appearance, which act as triggers to
feelings of reduced self-confidence and the resultant eating disorders (Da Luz et al. 2017).
Question 3: Thinking about some current clients:
A) What do you consider are the two most significant social or health issues
currently impacting on your clients’ life chances?
In accordance to the clients which I have encountered, I believe sociologically, age,
gender and race are some of the most pressing factors, as evident from my client
backgrounds who are mostly young or female, and absence of male or aboriginal
clients. The rising incidence of Childhood Obesity in Australia, are also a major
health issue, as was evident from clients encountered in our Australian school
inclusive workshop, who were mostly overweight or obese, and were prone to faulty
eating habits due to bullying and increased exposure to socially and culturally
acceptable physiological features.
B) What role can you play in either assisting them to deal with these issues
themselves or alternately addressing the issues yourself in a broader more
political and less client specific way?
I believe involvement of clients in community interactive groups would be an effective
way to assist such clients, with would be enhanced with further support from an
advocacy group.

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Question 4: Choose one current social issue impacting on Australian society at the
present time (eg NDIS, Refugee issue and Immigration, Housing affordability , Aged
care crisis, global warming etc) and share your understanding of that issue- how it
arose and what factors have contributed to it becoming an issue for our community.
Aged care crisis is an alarming situation. There has been a dearth in workforce for the
treatment for elderly individuals. According to HESTA, an organization in Australia involved
in capital provision of community health care services, there has been expected 23%
reduction in the aged care workforce. The major reasons outlining the crisis are the
perceived lack of treatment facilities leading to discouragement, a lack of clarified
management, leadership and decision implementation provisions and lack of technological
amendments in treatment. This has greatly affected the reporting and treatment of mental
health diseases amongst the elderly (Radford, Shacklock and Bradley 2015).

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CHCGRP002 Plan and conduct group activities
Question 1: Provide an example of where you have had to take an active role in
planning a group activity. Outline all the planning steps you took before the
initial meeting with the participants.
I was privileged to be a part of group activity planning, by my youth group in Sydney and
Gold Coast, in collaboration with an advocacy group, at a hospital in Sydney.
Communication and activities outlining a group, have been found to be effective in the
treatment of eating disorders (Brett et al. 2014). The objective of the group activity was the
establishment of an eating disorder treatment plan in the hospital, prior to which an
interactive, family oriented program was to be conducted. I was involved in screening and
selection of participants, via studying of on-going case files and personal interactions with
the concerned families.
Question 2: Describe the stages that your group progressed through during
your time with them. What role did you play as coordinator through each of
those stages?
During my experience in coordination, I observed the various group stages as they gained
insight into the background of eating disorders. As outline by Brian Tuckman, a psychologist,
a group experiences the stages of forming, storming, norming, performing and adjourning
(Forsyth 2018).During formation, my group of children and their parents were sceptical
regarding the value of the treatment, as well as the group members. With time, during
storming, the members gradually gained knowledge of each other’s identity, and conflicts
were seen in the form of differential opinion where I intervened empathetically. The process
of norming and performing progressed smoothly, since members were by then positively
acceptable of each other and actively engaged in the group activities coordinated to impart
information on eating disorders.
Question 3: Think back on some conflicts that occurred during your group
activities - discuss the causes of those conflicts and how you assisted the
group to manage those situations. In hindsight can you think of more effective
ways you could have responded?

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With respect to the group activity which I coordinated, I encountered the inevitable
occurrence of group conflict. The conflicts usually arose from parents, which was expected
due to their children belonging to different age groups, resulting in differential familial
treatment and behavioural goals. In response, I had to resolve conflicts reasonably, citing
that children from varying age groups may require different treatment plans due to their
variations in information retention and understanding. However, perhaps the conductance of
age specific sessions, followed by larger age-inclusive group sessions, may prove to be a
more beneficial method of resolving such conflicts.
Question 4: Give examples of the most effective ways that you have evaluated
group performance.
A number of methods can be utilised to evaluate group performance, some of them being
360 appraisal, quantitative feedback, self-evaluation, peer reviews and even scaled
competency (Zeng 2016). With respect to my coordinated, I utilised several tools to assess
the performance of the members. Quantitative evaluation, where anthropometric
measurement revealed the effects of the treatment. Self evaluation was also utilised, where
participants were asked to express their personal view. Lastly, 360 appraisal was used,
where I gathered feedback of patients through their peers, concerned medical staff, as well
as the practicing physicians.

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CHCMGT005 – Facilitate workplace debriefing and support processes
Question 1: Outline some of the indicators that may suggest a colleague requires
support to maintain their welfare.
Considering the time when I had observed my colleague suffering from an eating disorder, it
is evident that specific indicators will be reflected in the workplace, during the onset of a
mental health issue. Erratic attitudes during working, working for prolonged hours or late
arrivals, constant absence from work are some the symptoms to be observed in workplace if
an employee is in need of aid. In such situations, a supportive working environment is
required followed by a non-judgmental and empathetic approach, will prove to be beneficial
for the treatment of the individual (Joyce et al. 2016).
Question 2: Discuss a time when you debriefed a colleague after an incident. What
techniques did you use? What was the outcome?
In accordance to the principles outlined by ‘Beyond Blue’, an organization imparting
information on mental health management, strategies such as: inclusiveness, provisional
support, follow up through interpersonal communication, maintenance of personal privacy
and outlining realistic goals with respect to the causative factors – are some of the methods
of management of individuals suffering from mental health disorders (Dawkins and
Sanderson 2017). I rightfully employed the above in aiding my colleague. She benefitted
positively, and displayed rapid rates of recovery and sustainable maintenance of a healthy
self-esteem and confidence.

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CHCPRP003 Reflect on and improve own professional practice
Question 1: If you were currently writing a Staff development plan for yourself, how
would you describe the areas of strengths and weaknesses in your professional
knowledge and skills that impact on your present role with clients and within your
organisation
Strengths include efficient interpersonal communication, ability to empathise and adequate
knowledge regarding pathophysiology, treatment and management of diseases. However,
my weakness, which will require considerable amendments, include loss of personal care
during work pressure, lack of increased occupational experience as well as deep empathy
regarding a client’s personal traumas. These features, negatively as well as positively
influence my relationship with my clients.
Question 2: What steps have you taken to address any identified deficits in areas of
knowledge and skills?
With the observation of my existing strengths and weaknesses, I am working actively for the
improvement of my outgoing strengths, as well as abolition of my shortcomings. I have
outline a personal schedule for myself, since adherence to a structure time management
plan, is imperative for the care of oneself, while working simultaneously in one’s occupation.
I am also enlightening my existing knowledge on workplace ethics, since personal
consideration of a client’s traumas is ethically incorrect. In order to expand my occupational
experience, I am looking forward to apply in other community or health care organisations,
which is beneficial for the enrichment of one’s knowledge and skill.
Question 3: Can you describe the most valuable supervision session that you have
had during your years of practice and explain why it was so memorable to you?
One of my most memorable tasks of supervision, would definitely include my involvement in
the community-based workshop organized where I was involved in the organization and
supervision of imparting education to school going children as well as the youth. The
experience was enriching for me, due to the positive feedback I received from the children,
as well as from their families. Reception of encouraging and positive responses are major
factors determining one’s self-esteem and positivity, which made this experience thoroughly
memorable for me.

23WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
HLTWHS004 – Manage work health and safety
Question 1: Use specific examples to show how you have identified and responded to
Workplace Health and Safety hazards and risks in your workplace – Outline the
specific process you used and the paperwork required by your organisation
(Provide a completed example or paperwork if possible)
The Australian Government’s subset, which is ‘Safe Work Australia’, was involved in the
development of ‘Workplace Health and Safety’. A structured process has to be followed,
where the management is required to assess the possible hazards outlining the concerned
organization, evaluation of the outlined hazards with respect to the nature and rate of harm
they can produce, requirement of effective controlling strategies as well as an extensive
review of the safety assessment plan (Bong et al. 2015). The youth group in Sydney and
Gold Coast, the organization which I am associated to, assessed its hazards with the aid of
‘SafeWork NSW’, the authority responsible for maintaining community health.
Question 2: Discuss processes you have utilised to facilitate consultation,
cooperation and communication with OHS procedure.
Our organization, evaluated and assessed its possible hazards and scale of risks, with the
aid of ‘SafeWork NSW’. The authority enabled extensive analysis of our hazard protocols, by
assessing possible hazards present in our workplace, enforcement of the laws of safety
applicable in Victoria, provision of aid to employees who have suffered from the effects of a
hazard and provision of compensation or insurance highlighting injury, for the affected
individual (Roberts et al. 2015). We were also required to notify ‘Safe Work Australia’
regarding the presence of utilisation of hazardous substances in our occupation, with the aid
of a report surveying the health effect of possible deleterious components.
Question 3: How do you monitor compliance with risk control processes?
When complying to processes focusing on the control of risks in an organization, the
requirement of timely monitoring is inevitable for proper functioning and adherence to
government standards. With respect to the organization where I am involved in, monitoring
processes are carried out. These include reviewing of the hazard management framework
every three years, re-evaluation of a hazard monitoring procedure in the event of a
transformation in occupational area or equipment, provision of additional education to
workers who are relatively new to the organization or possess inadequate or inexperienced
work skills, and continuous feedback from workers with respect to the effectiveness of the
current hazard monitoring procedures so followed (Bong et al. 2015).

24WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
Question 4:
Discuss an OHS response plan you have developed and implemented after an
incident. What barriers did you encounter and what outcome did you achieve?
Identify potential barriers to improvement.
In consideration of the nature of work performed by the organization which I am associated
with, occupational illnesses of employees continue to be a prevalent hazard, during
conductance of our fieldwork in various hospitals and public centres. The OHS plan which I
aided in designing, along with my colleagues, as well as the management, involved
educating workers regarding the prevalence of communicable diseases, along with an
evaluation of their vaccination protocols. With respect to employee health and safety,
occupational premises are also required to provide healthy, infection free ventilation, coupled
with hygienic preparation of food products (Roberts et al. 2015).

25WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
CHCCOM003 – Develop workplace communication strategies
Question 1: How have you developed communication strategies to satisfy the
communication needs of your various stakeholders?
Response to Question 1
For management of healthy stakeholder relationships, and effective communication strategy
is required. Stakeholders are forefront in the influencing the organizational activities of any
company, and the usage of a stakeholder circler, comprising of identification, prioritization,
visualization, engagement and monitoring are useful for building healthy relationships, which
we follow with diligence. The utilisation of interactive communication strategies, along with
formulation of strategic reports regarding our projects and products, allow an organization to
establish healthy stakeholder relationship (VanLear and Canary 2015).
Question 2: Discuss an occasion where you established communication protocols.
During my conductance of a group activity, in collaboration with an advocacy group I was
required to develop effective communication strategies at a hospital, in order to efficiently
outline our purpose. I formulated a detailed report regarding the outline of the nature of our
program, which was required to be discussed with the management of the hospital for
approval. For communication of our needs, I utilised the interactive mode of communication,
which requires interpersonal discussion of the stakeholder’s as well as the organization’s
needs and interest. Due to its credibility, as an effective communication tool for resolution of
conflicts and differential opinion, this method proved to be effective prior to the event.
Question 3: Discuss an occasion when you guided and mentored others to use
required communication strategies
During my experiencing in management and treatment of clients suffering from eating
disorders, I am required to educate the client regarding the need for effective communication
strategies. For the majority, eating disorder patients socially isolate themselves, resulting in
difficulty for their families and peers to assess their required needs. Hence, the utilisation of
communication strategies is required, where the client can articulate their needs and
thoughts with clarity, further resulting in effective treatment as well as healthy relationships
with their close ones. With respect to the issue of eating disorders, interactive form of
communication is an effective tool to generate healthy transmission of ideas and interests
between the patient and the clinician or family member (Levine and Smolak 2018).

26WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
Question 4:
How do you obtain feedback about the effectiveness of your communication strategy
and amend as required?
The individuals at the receiving end of any communication strategy, are entitled to respond
actively, rather than behaving passively. Hence, it is essential to obtain feedback from
individuals, in order to evaluate the effectiveness of transmission of your ideas. With respect
to feedback, I utilise survey forms and personal interviews to evaluate the credibility of my
activities. For larger groups, utilisation of a survey is beneficial due to its feasibility. For the
purpose of reviewing less number of individuals, personalised interviews prove to be
beneficial (Lewis 2015). Communication strategies can be improved via cross questioning,
usage of non verbal gestures as well as participant involvement, which I strive to utilise as
amendments (McKinley et al. 2015).

27WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
CHCDIV003 – Manage and promote diversity
Question 1: Outline the guidance and resources available in your workplace to assist
in the management and promotion of diversity?
The prevalence of workplace diversity, implies the enhancement of workforce, through
recruitment of individuals from ethnically diverse backgrounds. Workplace diversity induces
an efficient workforce promising greater productivity and innovation, which are beneficial for
the company’s future functioning (Martin 2014). Being a volunteer at my group group in
Sydney and Gold Coast, I have observed the all inclusive nature of the organization, which
does not discriminate individuals against race, ethnicity or gender. Potential volunteers can
apply online or through contact details available at the organization website. The
organization is also open to include support groups and employees from all backgrounds,
without discrimination.
Question 2: What strategies can you use to foster Diversity
A number of effective strategies can be employed to inculcate workplace diversity.
Acceptance of the fact, that diversity encompasses more than just ethnicity or race, is a key
step to incorporate diversity. Employing individuals ranging from various countries or
districts, different religions or languages, and even of varying physiological capabilities, also
enhance diversity of a workplace. Provision of diversity training is also an essential tool to
educate employees, as well as the management, to enhance workplace diversity. Further,
availability of diverse work timings or extending location in remote districts, may also lead to
recruitment of workers from diverse backgrounds (Rasul and Roger 2015).
Question 3: What is your understanding of culturally diverse people? How have
you adjusted your thinking, behaviour and/or communication to accommodate
and build strong a working relationship?
The term ‘cultural diversity’, implies the inclusion and presence of individuals who are
inhabitants of a variety of different ethnic, linguistic or cultural groups. With the ethnically
inclusive nature of today’s workforce, it is of utmost importance to modify one’s
communication and behavioural skills to enhance healthy occupational relationships (Martin
2014) which I attempt to incorporate in my everyday workplace. One should attempt to
communicate slowly, using simple terms to individuals engaging in non-English based
languages. Body language, gestures and other forms of non-verbal communication, are
effective tools to facilitate healthy interactions, which I use to communicate with ethnically
diverse employees. Lastly, adoption of formal modes of communication, as compared to
informal or casual counterparts, is an essential method to administer ease into culturally
diverse listeners (Kamoche et al. 2015).

28WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
Question 4:
Detail ways in which you can contribute to workplace diversity policies and
procedures
While working in an ethnically diverse background, employees should exhibit appropriate
behavioural changes, in order to contribute to policies in the workplace, which are supportive
of culturally diverse individuals. Employees should prevent the usage of derogatory terms
and offensive humour during communication, which may affect the dignity of ethnically
diverse employees. A healthy occupational functioning should be performed, devoid of
harassing behaviour, along with exhibition of respectful, courteous behaviour, which will
further enhance communication amongst a diverse workforce. Employees should, most
importantly, adhere to the ‘Workplace Diversity Policy’, as advocated by the ‘Australian
Commission on Safety and Quality in Health Care’ (Davis, Frolova and Callahan 2016).

29WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
CHCLEG003 – Manage legal and ethical compliance
Question 1: Thinking about Human Service professionals with whom you have
worked over the years, (the good and not so good) what are the key qualities in a
worker that you think contribute to a high standard of client service and successful
interventions?
Complying to the correct ethical conduct and considerations are one of the key strategies in
ensuring efficient client service. Assuring the client that his/her details shall be stored with
confidentiality and unanimity, not only encourages client interaction, but also enhances
effective treatment, especially in the management of eating disorder patients. Provision of an
effective, feasible and accountable feedback mechanism, are also effective procedures to
improve services provided to a consumer. Use of empathy while conversing with clients, is
also beneficial in improving patient confidence, treatment and maintenance of future
sustainable relationships (Hall et al 2018).
Question 2: Discuss your understanding of Duty of Care and legal implications
in your current position and provide examples of how you fulfil this obligation
in your day to day work.
‘Duty of care’ is a legal framework, which encompasses the need for an employee to utilise
standardised services pertaining to maintenance of optimum healthcare, while performance
of activities which could be potentially harmful to clients. Duty of care is highlighted under the
legal framework of negligence, which further is covered by the umbrella term of common
law. In the process of dealing with eating disorder patients, I am entrusted with the
responsibility to treat their information with utmost confidentiality. Hence, revealing identities
or the personal patient details, would result in my breach of duty of care regulations, further
resulting in injuries claimed by the afflicted patient, as order by the judiciary (Moss et
al.2015).
Question 3: Describe a time when you inducted a new colleague. How did you explain
the legal obligations of the role?
All employees are required to pertain to guidelines highlighting the duty of care, since the
occupation associated with the treatment of eating disorder patients involve management of
confidential patient detail. During recruitment of novel employees, it is imperative to conduct
an induction outlining work safety hazards, as well as duty of care (Boyd and Sheen 2014).
In the process of recruitment, I had the experience of conducting induction programs, where
I had to outline the ethical responsibilities required while consulting a patient. The employees
were inducted regarding the maintenance of confidentiality of a client’s credentials, the
breach of which may lead to misconduct of the duty of care.
Question 4:
a) Reflecting on your supervisory role with staff within your organisation, can you
give at least two examples of how you have directed or mentored staff to
understand and fulfil the legal responsibilities associated with their roles-
(Please include specifics about the situation, specific laws and/or duty of care
issues highlighted).

30WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
In the process of employee induction, I had to educate the new employees regarding the
duty of care, due to its imperative requirement in the profession of mental health care. In
order to ensure the adherence to duty of care, the encouragement of employees to
utilise feedback procedures such as surveys and interviews is an essential tool, to
assess the fulfilment of optimum client services.
b) In your supervisory role, give examples of how you monitor your staff’s
delivery of services to clients such that clients are engaged in the process,
client rights are safeguarded and both staff and clients have a sound
understanding of the parameters of the service provided.
Hence, I encourage my employees to do the same, as well as, engage myself in the
inspection of the data collected, as performed by the new workers. Feedback interviews
are an excellent way to enhance client relationships, which I rightfully utilize to not only
assess client responses, but also to evaluate performance of new employees (Reed
2018).

31WORKING WITH PEOPLE WITH MENTAL HEALTH ISSUES
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