Mental Health in Workplace: Signs of Distress and Impact on Job Performance

Running Head: MENTAL HEALTH 1
Mental Health at Workplace
Student’s Name
Institutional Affiliation

MENTAL HEALTH 2
(a) What signs of mental distress was Emma exhibiting throughout her conversation with the
client?
Emma looks like she is sad. She looks tired as she thinks in a confused manner and her
concentration ability is weak (Compton & Kotwicki, 2007). She is excessively fearful and
worried when confronted angrily by the client (Hanisch et al., 2016). She also has problems in
understanding the client.
(b) Discuss your reaction to response Emma’s stress level.
What disturbs me from Emma’s stress level is that she is unfriendly. If I was a client and she
serves me in that manner, I would definitely not be happy. I feel that Emma is suffering
internally either from working for so long or is unwell.
(c) Explain how conflict caused by difficult behavior (such as the client) can impact Emma’s
mental health
According to skill Booster, difficult behavior can lead to stress and conflict leading to poor
general performance on duty (Skill Boosters, 2014). The negative behavior impacted Emma’s
drive and her sense of wellbeing leaving her unfocussed and demoralized. The conflict that
results from the client’s anger affects Emma mental health by causing her excessive fear. This
can be clearly seen when the client screams at her.
(d) Discuss your thoughts on the way the client approached Emma and how it may impact
bystanders
The steamroller approached Emma in a quite unfriendly manner. Even though she could be
tired, she can do better communication wise. Her body language is seemingly unkind and her
attitude demanding. She is seemingly impatient. The client’s entrance to see the receptionist